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Information Technology Services News

WSU Network Connectivity Disruption

Pullman, Wash.-According to Tony Opheim, Sr. Associate Vice President for Information Technology Services, WSU Pullman experienced severe network connectivity disruption on both Oct. 17 and 18, 2017.  The network service disruptions took place between 1:30 pm and 4:24 pm on Tuesday, Oct. 17, and from approximately 1:18pm until 2:59pm on Wednesday, Oct. 18.

Both of these interruptions to WSU system connectivity are believed to have been caused by malicious attacks on WSU’s network and information protection systems resulting in severe degradation of WSU’s ability to send information outbound beyond WSU’s information borders.

ITS network engineers working to resolve all potential risks and disruptions successfully narrowed the issue to Pullman’s firewall.  However, it is unknown at this time whether the intended target of the attacks was strictly Pullman, or if Pullman is a byproduct of a larger attack on another institution.

ITS network engineers are currently working to determine the appropriate course of action to neutralize any future attack.  More information will be provided as available via the ITS website and ITS social media.

Please contact CougTech, 335-4357, with any questions.

myWSU Maintenance for October

Enterprise Systems will be planning maintenance activities on our myWSU environments during the month of October. The maintenance will be to apply the October security patch updates into all myWSU environments and to install the 2018-2019 Aid Year Updates for ISIR patch into our Campus Solutions environment.
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myWSU Maintenance this Weekend

Oracle Managed Cloud Services will complete two maintenance activities on our myWSU environments this weekend. The maintenance will be to apply several security updates and have all of our instances include the most current security patches.

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25Live Class and Event Scheduling Project

Washington State University is updating the on-site Resource-25 scheduling system and will be deploying a cloud hosted solution called 25Live Class and Event Scheduling. The 25Live scheduling system will enable event planners and academic schedulers to have greater visibility to search venues and schedule university resources within one web site. The new 25Live scheduling system will also provide a scheduling website customized for the Spokane, Tri-Cities, Vancouver and Pullman campus that are administered and managed by personnel on each campus. This will provide a consistent scheduling interface that has been customized to meet the business needs specific to each campus.

Enterprise Systems will work closely with CollegeNet and the core user groups at Washington State University to ensure a smooth transition to the new 25Live Scheduling system. The core configurations are completed and training delivered in a Train-the-Trainer model to personnel on each campus. Additional trainings will be offered starting in May as the new 25Live scheduling system is rolled out using a phased implementation plan.

Office 365 Mail Information Sessions

Information Technology Services is offering Weekly Information Sessions in ITB 2025 from 11 a.m. to Noon on every Wednesday from March 29 to May 31.   These weekly meetings will be mostly Q & A sessions for people to ask questions.   Some topics may be presented as the need arises.

All sessions will be available live via Skype.

The Skype Meeting Information is the same for all dates and times.  Point browser to:  (some browsers don’t automatically correct the URL, so add https:// )

For more information contact CougTech ( or 509-335-HELP).

Planning for Office 365 Mail Migration

Washington State University Information Technology Services is preparing to start on the next phase of the project to move WSU to Microsoft O365. Specifically this next phase involves moving the Microsoft Exchange email service from the ITS-managed Pullman infrastructure to Microsoft’s cloud-based Office 365 Exchange email service.

In December, during Phase I of the project, ITS successfully enabled OneDrive and Office 365 ProPlus access for all faculty, staff and students, completing the first phase of this journey to the cloud.

During Phase II, ITS will move all current Microsoft Exchange (Outlook) faculty/staff users to the Office 365 cloud email. The students were moved to the Microsoft Office 365 cloud for email in 2015. This will result in combining students, faculty, and staff onto one mail system.

To make this transition successful, ITS in Pullman will work with faculty, staff, departmental and area IT support units. Final transition of email services will be in stages throughout late spring and summer so that academic areas and departments are transitioned over as groups. Information will begin being disseminated in the coming weeks, along with preliminary schedules.