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Washington State University
Information Technology Services News

ITS Maintenance: Virtual Infrastructure

Please see the following Information Technology Services (ITS) maintenance notice.

Date: Wednesday, June 15, 2022
Start time:  8:00 p.m.
End time:  11:59 p.m.

The following work is being completed: ITS will update storage and network configurations of the ITS Pullman and Everett Virtual infrastructure to support upcoming infrastructure and vCenter upgrades. No disruption is expected.

Duration of impact: None.

All affected groups: SLA VMs in Pullman & Everett, ITS VMs in Pullman & Everett

All processes affected: None.

Follow-up steps customers need to take: None.

For questions/assistance, contact: Data Center Operations at (509) 335-0404.

June 2022 Patches

Please see the following Information Technology Services (ITS) maintenance notice.

Start Date: Thursday, June 16, 2022
Start time:  6:00 P.M.

End Date: Thursday, June 17, 2022
End time:  5:00 A.M

The following work is being completed: Installation of Windows patches for Tier 1 servers.

Duration of impact: Patches have synchronized from Microsoft to SCCM. ITS will be installing patches on Production servers.

All affected groups: Pullman campus/Everett campus

All processes affected: Windows Server Patching – intermittent outages are expected for systems without redundancy.

Follow-up steps customers need to take: None.

For questions/assistance, contact: Data Center Operations at at (509) 335-0404.

Information Technology Services (ITS) Maintenance Notice

Please see the following Information Technology Services (ITS) maintenance notice.

Date: Thursday, June 16, 2022
Start time:  8:00 p.m.
End time:  11:59 p.m.

The following work is being completed: The following work is being completed: ITS will be mitigating the vulnerability described in CVE-2022-30190 and the reported searchnightmare vulnerability in environments it manages, specifically systems managed under ITS OUs in the ad.wsu.edu domain and Tier 0 systems. This change will occur prior to the change window but will not go into effect until systems reboot on Thursday, June 16, 2022. There are no expected service disruptions expected for this change.

Duration of impact: No impact is expected.

All affected groups: Customer of ITS services.

All processes affected: None.
Follow-up steps customers need to take: None required.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Exchange 2016 CU23 plus a security update

Please see the following scheduled ITS maintenance process.

Date: Thursday, June 16, 2022
Start time:  8:00 p.m.
End time:  11:59 p.m.

The following work is being completed: Pending CCB approval, ITS will be installing CU23 for Exchange 2016 on our on-premises servers. This will keep our hybrid environment within the support requirements of Microsoft’s O365 service. Additionally, a security update is being installed that is intended to help mitigate future vulnerabilities.

Duration of impact: No impact is expected.

All affected groups: Email users.

All processes affected: Email.

Follow-up steps customers need to take: None required.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Panopto Outage for Maintenance

Please see the following scheduled ITS maintenance process.

Date: Saturday, June 25, 2022
Start time:  6:00 PM
End time:  9:00 PM

The following work is being completed: On June 25th, Panopto will be down from 6:00 PM – 9:00 PM PST. Updates will be applied to Panopto Cloud with the latest features and improvements.

Duration of impact: Three hours.

All affected groups: All users.

All processes affected: Panopto.

Follow-up steps customers need to take: None.

Additional Info: During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a “Server unable to connect” message.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Canvas Maintenance

Please see the following ITS maintenance process taking place tomorrow morning:
Date:  Thursday, June 23, 2022
Start time:  1:05 AM
End time:  3:05 AM

The following work is being completed: A brief Canvas maintenance will be performed Thursday June 16th from 1:05 AM – 3:05 AM PST. The latest updates for Canvas database and libraries will be applied.

Duration of impact: Two hour outage while Canvas is updated

All affected groups: All Canvas Users.

All processes affected: Canvas.

Follow-up steps customers need to take: None.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Three extended myWSU Outages in June

There are three myWSU maintenance events scheduled by the vendor this month which will result in extended service interruptions:

First event, 9 hour maintenance window:
Start Date:  Friday, June 10, 2022
Start time:  11:00 p.m.
End Date: Saturday, June 11, 2022
End time:  8:00 a.m.

Second event, 9 hour maintenance window:
Start Date:  Friday, June 17, 2022
Start time:  11:00 p.m.
End Date: Saturday, June 18, 2022
End time:  8:00 a.m.

Third event, 9 hour maintenance window:
Start Date:  Saturday, June 18, 2022
Start time:  11:00 p.m.
End Date: Sunday, June 19, 2022
End time:  8:00 a.m.

The following work is being completed: Oracle will apply critical and system patches to the myWSU environment each of the three evenings. During each maintenance period, myWSU will not be accessible.

Duration of impact: varies per maintenance event.

All affected groups: myWSU users.

All processes affected: This maintenance does not require any outage.

Follow-up steps customers need to take: None.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Grouper Maintenance

Please see the following ITS maintenance process taking place tomorrow morning:

Date:  Wednesday, June 8, 2022
Start time:  7:30 A.M.
End time:  5:00 P.M.

The following work is being completed: ITS will update the group management service. Select Active Directory security groups managed by internal ITS services will be migrated to new management services. The contents of these groups will not be changed by this migration.

Duration of impact: This maintenance does not require any outage.

All affected groups: No business groups are impacted.

All processes affected: None.

Follow-up steps customers need to take: None.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Confluence Unavailable, June 6

Dear Atlassian User,
Please see the following unplanned change taking place tonight:

Date:  Tuesday, June 6, 2022
Start time:  8:00 p.m.
End time:  11:59 p.m.

The following work is being completed: Confluence application will be offline for security patching.

Duration of impact: 4 hours

All affected groups: All Confluence users.

All processes affected: All Confluence content will be unavailable during the application patching window.

Follow-up steps customers need to take: none.

Notification banner will be removed from Confluence when maintenance is complete.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Pullman, Vancouver Wireless services update June 4

Please see the following Information Technology Services notice:

Date:  Thursday, June 2, 2022
Start time:  7:00 p.m.
End time:  11:59 p.m.

The following work is being completed: ITS is upgrading the ClearPass Servers. This will move ClearPass to the latest version with Bug fixes. ITS will be upgrading 2 – Pullman ClearPass servers and 1 – Vancouver ClearPass server.

Duration of impact: 3 hours

All affected groups: Users of Wireless on Pullman and Vancouver Campus

All processes affected: Wireless Logon

Follow-up steps customers need to take: none.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/