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Information Technology Services News

Mainframe Disaster Recovery Testing

Enterprise Systems is performing tests on the disaster recovery system for the WSU mainframe and related applications on February 25, 2019, from 6:00 pm to 10:00 pm.

During this time, all Mainframe AIS users, specifically all WSU employees, will be unable to access Mainframe AIS terminal applications, as well as employee self-service applications within my.wsu.edu under the “HR, Payroll, and Benefits” tile.

Please email questions or concerns to enterprise.systems@wsu.edu.

JIRA Outage

ITS is experiencing an unexpected JIRA Outage, please share with users in your areas:
Date: Feb 6
Outage Start Time: 9:23 AM
ITS is in the process of restoring service and investigating the cause of the outage.

All affected groups: All users of JIRA
Contact: Brant Schroeder – brant@wsu.edu

Office 365

Good afternoon,

Microsoft has updated the status of this issue as they work through the service impact.

It appears that an upstream network provider suffered a service outage that impacted services for Microsoft. Microsoft has moved services to an alternate network provider and performed numerous targeted service restarts. Their telemetry indicates that service availability has improved significantly and most authentication requests are succeeding; however, they still are observing residual impact to some services. They are working to develop a remediation strategy for all remaining impacted services.

Customers that have authorization cached are unaffected by this issue and we recommend they take no action. If you have a customer that is being impacted by this issue we recommend they try authenticating again or restarting the impacted client.

ITS will update you with more information when it becomes available.


Office 365 is experiencing an issue where affected users are unable to authenticate to and access Microsoft 365 services.

Microsoft has identified a degraded portion of their infrastructure that manages authentication requests and is taking steps to mitigate impact. This issue may potentially affect any of your users attempting to access Microsoft 365 services. This does not appear to be impacting the services themselves, just a customer’s ability to access the service. Email seems like it is still be delivered and clients that are already connected can still access various Office 365 services.

ITS will update you with more information when there are updates.

Office 365

Office 365 is experiencing an issue where affected users are unable to authenticate to and access Microsoft 365 services.
Read more

JIRA Emergency Maintenance Tonight 1/28

Date: Jan 28
Start Time: 7:00 PM
End Time: 4:00 AM
The following work is being completed:
The JIRA index became corrupted today causing high CPU usage and slowness on the server. We believe that the issue has been identified and resolved. In order to rebuild the index as quickly as possible we locked the JIRA instance. During the index rebuild the system will be inaccessible.
All affected groups: All users of JIRA
Duration of impact: JIRA will be inaccessible during indexing.

Follow up steps customers need to take: None
Contact: Brant Schroeder – brant@wsu.edu

WSU wireless won

Washington State University wireless wins Apple Cup

According to a comparison of college campus wifi…All dirt roads may lead to Pullman, but the office Dawgs have to concede that Wazzu has the better Wi-Fi download speed.

ITS.WSU.EDU website maintenance

Good Afternoon,
Please see the following scheduled ITS maintenance process:

Date: Oct 25, 2018
Start Time:  5:00 AM
End Time: 6:00 AM

The following work is being completed:
The webserver hosting the Service Request Site, Firewall Request Form, Contact Us pages, Report a Problem pages, and all ITS.WSU.EDU website resources will go offline to be put into a virtual environment.
» More …