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Washington State University
Information Technology Services News

Panopto Archiving Implementation

Please see the following scheduled ITS maintenance process:

Date:  Friday, Jan. 14, 2022 (ongoing, see below)
Start Time:  12:00 AM

The following work is being completed: Beginning Friday, January 14, 2022, Panopto will automatically archive any video that has not been viewed in the past thirteen months. Panopto will run the archiving process twice per month, with the first run occurring on the 14th.

All affected groups: All users

Follow up steps customers need to take: Please review the following WSU Knowledge Base article to see how a video can be restored: Panopto – Video Archival and Restoration – Knowledge Base – Crimson Service Desk Knowledge Base (wsu.edu) https://confluence.esg.wsu.edu/display/KB/Panopto+-+Video+Archival+and+Restoration

Additional Info: The unviewed videos will not be deleted. Videos will be retained in inactive storage indefinitely and can be restored to be viewed. Restoration of an archived video can take up to 48 hours.

For technical assistance: For any questions, please contact Crimson Service Desk via email crimsonservicedesk@wsu.edu, by phone at (509) 335-4357, or online http://crimsonservicedesk.wsu.edu/

VMware updates

Please see the following scheduled Information Technology Services change process below:

Date: 1/18/2022 – 1/21/2022
Start time: 6:00 AM
End time: 11:59 PM

The following work is being completed: ITS will apply VMware updates to the Virtual Infrastructure.  No disruption is expected due to the resiliency of the cluster undergoing the update.

All affected groups: SLA VMs in Pullman, ITS VMs in Pullman

Duration of impact: None

All processes affected: None

Follow up steps customers need to take: None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, or via email crimsonservicedesk@wsu.edu.

Microsoft Add-in’s for Excel

Please see the following scheduled ITS maintenance process.

Date:  Tuesday, January 11, 2022
Start Time:  8:00 PM
End Time:  8:15 PM

The following work is being completed: Excel’s built-in add-ins for data visualization: “Visio Data Visualizer,” “Bing Maps,” and “People Graph” require approval in the admin console to work. This would allow for the use of these Microsoft-created add-ins.

All affected groups: Everyone at WSU would have the ability to use these add-ins to visualize Excel data.

Duration of impact: Anticipated 15 minutes for implementation.

Follow up steps customers need to take: None

Additional Info: Clicking on the add-in links will now work, where previously it would have lead to a message that the add-in was not allowed.

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, or via email crimsonservicedesk@wsu.edu.

January 2022 Patches

Please see the following Information Technology Services notice:

Date:  01/11/2022
Start Time: 06:00 PM
End Time: 11:59 PM

The following work is being completed:  Installation of Windows patches for Tier 1 servers

All affected groups:  Pullman campus/Everett campus

Duration of impact:  Patches have synchronized from Microsoft to SCCM.  ITS will be installing patches on Production servers.

All processes affected:  Windows Server Patching – intermittent outages are expected for systems without redundancy.

Follow up steps customers need to take:  None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, or via email crimsonservicedesk@wsu.edu.

No myWSU access during Spring 2022 Census

Please see the myWSU census data schedule:

Date: Friday, Jan 21, 2022
Start time: 6:00 pm
End time: 9:00 pm

The following work is being completed: Access to myWSU will be turned off while 10th-day census data is collected from MyWSU.

All affected groups: myWSU users

Duration of impact: Maximum of 3 hours

All processes affected: Active user sessions will terminate by 6:15 pm, and any new users trying to log into myWSU during the census collection will be redirected to a myWSU Maintenance notification page.

Follow up steps customers need to take: none

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, or via email crimsonservicedesk@wsu.edu.

Maintenance with Possible Data Center Outage

Please review for potential impact to services in your area and prepare accordingly:

Date: Saturday, January 8, 2022

Start Time: 12:00 p.m.

End Time: 4:00 p.m.

The following work is being completed: ITS will be replacing failed hardware in the Pullman Data Center firewall stack.

All affected groups: WSU Pullman

Duration of Impact: The maintenance is to replace failed hardware within the DataCenter firewall stack.  The entire maintenance window is reserved for this work and will result in multiple firewall failovers.  There is a possibility of a full Pullman DataCenter outage during this maintenance window.

All Processes Affected: WSU Pullman DataCenter services

Follow-up steps customers need to take: None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, or via email crimsonservicedesk@wsu.edu.

Foundation Firewall Maintenance

Please see the following Information Technology Services (ITS) scheduled maintenance:

Date: Thursday, January 6, 2022
Start time: 8:00 p.m.
End time: 11:00 p.m.

The following work is being completed: ITS is moving WSU Foundation networks from one firewall to another firewall.

All affected groups: WSU Foundation and their customers

Duration of impact: An outage of up to 15 minutes is expected, however, the entire maintenance window is reserved for this service.

Follow up steps customers need to take: None

For technical assistance: For any questions, please contact Crimson Service Desk via email crimsonservicedesk@wsu.edu, by phone at (509) 335-4357, or online http://crimsonservicedesk.wsu.edu/

Linux Production Patching

Please see the following scheduled Information Technology Services change process below.

Date: January 6, 2022
Start time: 7:00 PM
End time: Midnight

The following work is being completed: Linux systems managed by Information Technology Services will be updated to include newly released patches. As part of these updates, individual systems may need to be rebooted.

Groups affected: Entire WSU community

Duration of impact: Services may be unavailable for several minutes as servers are rebooted. Those services using redundant servers to provide additional availability should expect no user impact.

Processes or services affected: Processes that use ITS Linux services, including smtp.wsu.edu, Shibboleth authentication, ITS monitoring (zabbix), Splunk services, and the University communications web servers (www.wsu.edu and others) may be impacted.

Follow up steps: none.

Contact: Issues should be routed through the Crimson Service Desk (crimsonservicedesk@wsu.edu or 509-335-4357)

January 4 Maintenance May Impact Data Center Services

Please review for potential impact to services in your area and prepare accordingly:

Date: Tuesday, January 4, 2022
Start Time: 8:00 PM
End Time: 11:59 AM

The following work is being completed: ITS will troubleshooting an issue discovered during the Pullman DataCenter firewall upgrade on the morning of December 29, 2021.

All affected groups: WSU Pullman

Duration of Impact: The maintenance is to troubleshoot an unexpected outage during the DataCenter firewall upgrade.  The entire maintenance window is reserved for this work and will result in multiple firewall failovers.  There is a possibility of a full Pullman DataCenter outage during this maintenance window.

All Processes Affected: WSU Pullman DataCenter

Follow-up steps customers need to take: None.

For technical assistance: Please contact Crimson Service Desk via email at crimsonservicedesk@wsu.edu, by phone at (509) 335-4357, or online http://crimsonservicedesk.wsu.edu/.

Crowdmark Outage Notification

Please see the following scheduled ITS maintenance process.

Date:  Thursday, December 30, 2021
Start Time: 5:00 AM
End Time:  9:00 AM

The following work is being completed: The Crowdmark grading and assessment system will be temporarily unavailable to perform an annual tune-up and upgrading of infrastructure to maintain the security, performance, and stability of the platform.

All affected groups: All instructors

Duration of impact: Four hours

Follow up steps customers need to take: None

Additional Info: None

For technical assistance: For any questions, please contact Crimson Service Desk via email crimsonservicedesk@wsu.edu, by phone at (509) 335-4357, or online http://crimsonservicedesk.wsu.edu/