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Information Technology Services News

Cyber-Security Summit Oct. 7

Friday, Oct. 7, Pullman’s Information Technology Services (ITS) will host the annual Cyber-Security Awareness Summit from 9:30 a.m. to noon in the Compton Union Building’s (CUB) Butch’s Den.

Open to the public, the event will offer presentations by industry experts including Schweitzer Engineering Laboratories, Proofpoint, and Microsoft. WSU’s new Chief Information Security Officer (CISO), Michael Walters, will also offer a status update on the cybersecurity program at WSU.

The summit will wrap up with a panel Q&A session led by VP & CIO, Dr. Sasi Pillay.

For additional event information, please visit its.wsu.edu/its-cyber-security-awareness-summit-2022, or you can email sue.gilchrist@wsu.edu to register in advance.

Read the article in the WSU Insider

OBIEE reporting replaces AIS mainframe Sept. 30

Effective Sept. 30, all mainframe legacy reporting users will finalize transition to a new OBIEE data warehouse reporting process, and AIS mainframe access will be discontinued. This service change is in preparation for the AIS mainframe going offline permanently Oct. 31, replaced by Workday functionality as well as the new OBIEE data warehouse reporting.

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Temporary myWSU outage allows move to cloud

A student holds up a phone displaying the myWSU app.

Information Technology Services (ITS) has scheduled a systemwide myWSU service outage starting at 5 p.m. Friday, Sept. 30, until mid-afternoon on Sunday, Oct. 2 while transitioning myWSU to a new cloud host, Amazon Web Services (AWS).

AWS offers improved support of high-volume usage common during the start of the semester, as well as improved security, timely access to the most recent feature releases, and a bit of a new look thanks to the updated visual design of the Fluid User Interface.

Technical support of myWSU will also see improved system integrations, maintenance scheduling flexibility, ready access to the most recent security enhancements, and increased frequency of PeopleTools upgrades. Technical teams will reduce response time from weeks to minutes to change or scale up needed resources during those start of semester high traffic periods.

Because this transition will provide more frequent access to PeopleTools upgrades, the ITS technical team also plans to update PeopleTools to the latest version during the scheduled outage, improving security and gaining access to new features and tools immediately.

To ensure the myWSU outage minimally impacts academic and business users, representatives from departments across WSU coordinated the outage schedule to take place the final weekend of September.

September Linux Production Patching

Please see the following Information Technology Services (ITS) scheduled maintenance:

Start Date: Thursday, September 1, 2022
Start time:  7:00 PM 09/01/2022
End time:  11:59 PM 09/01/2022

The following work is being completed: Linux systems managed by Information Technology Services will be updated to include newly released patches. As part of these updates, individual systems may need to be rebooted.

Duration of impact: Services may be unavailable for several minutes as servers are rebooted. Those services using redundant servers to provide additional availability should expect no user impact.

All affected groups: Processes that use ITS Linux services, including smtp.wsu.edu, Shibboleth authentication, ITS monitoring (zabbix), Splunk services, and the University communications web servers (www.wsu.edu and others) may be impacted.

All processes affected: Processes that use ITS Linux services, including smtp.wsu.edu, Shibboleth authentication, ITS monitoring (zabbix), Splunk services, and the University communications web servers (www.wsu.edu and others) may be impacted.

Follow-up steps customers need to take: none.

For questions/assistance, contact: Issues should be routed through the Crimson Service Desk (crimsonservicedesk@wsu.edu or 509-335-4357)

10th day census results in myWSU offline temporarily September 2nd

Please see the following 10th day change which temporarily affects access to myWSU:

Start Date: Friday, September 2, 2022
Start time:  6:00 PM 09/02/2022
End time:  9:00 PM 09/02/2022

The following work is being completed: Access to myWSU will be turned off while 10th day census data is collected from MyWSU.

Duration of impact: Maximum of 3 hours

All affected groups: myWSU users

All processes affected: Active user sessions will terminate by 6:15 pm, and any new users trying to log into myWSU during the census collection will be redirected to a myWSU Maintenance notification page.

Follow-up steps customers need to take: None.

For questions/assistance, contact: Please direct all questions to the Crimson Service Desk at CrimsonServiceDesk.wsu.edu.

Upgrading Tier 1 SCCM

Please see the following Information Technology Services (ITS) scheduled maintenance:

Start Date: Wednesday August 24th
Start time:  5:00 PM 08/24/2022
End time:  11:59 PM 08/24/2022

The following work is being completed: Upgrading the Tier 1 SCCM service

Duration of impact: None

All affected groups: Tier 1 SCCM services

All processes affected: None

Follow-up steps customers need to take: None.

For questions/assistance, contact: Data Center Operations at 5-0404

ITS VMs upgrade/refresh in Pullman

Please see the following Information Technology Services (ITS) scheduled maintenance:

Start Date: Thursday August 18th
Start time:  5:00 PM 08/18/2022
End time:  11:59 PM 08/18/2022

The following work is being completed: ITS will upgrade/refresh some hardware on the Sloan Pure storage array. This process is non-disruptive.

Duration of impact: None

All affected groups: SLA VMs in Pullman, ITS VMs in Pullman

All processes affected: None

Follow-up steps customers need to take: None.

For questions/assistance, contact: Data Center Operations at 5-0404

August 2022 Patches

Please see the following Information Technology Services (ITS) scheduled maintenance:

Start Date: Tuesday August 16th
Start time:  : 6:00PM 06/16/2022
End time:  5:00AM 06/17/2022

The following work is being completed: Installation of Windows patches for Tier 1 servers

Duration of impact: Patches have synchronized from Microsoft to SCCM. ITS will be installing patches on Production servers.

All affected groups: Pullman campus/Everett campus

All processes affected: Windows Server Patching – intermittent outages are expected for systems without redundancy

Follow-up steps customers need to take: none.

For questions/assistance, contact: Questions? Questions? Data Center Operations at 5-0404

ITS Maintenance: Office 365 Licensing

Please see the following Information Technology Services (ITS) scheduled maintenance:

Start Date: Tuesday August 16th
Start time:  : 8:00 PM
End time:  11:59 PM

The following work is being completed: ITS is performance maintenance on the Office 365 licensing processes.

Duration of impact: There is no expected impact to customers of Office 365 services.

All affected groups: Users of Office 365 services

All processes affected: None.

Follow-up steps customers need to take: No end user impact is expected and no customer follow up is required.

For questions/assistance, contact: Questions? Questions? If you have questions or concerns, please contact Dan Hamilton hamiltond@wsu.edu