Skip to main content Skip to navigation
Washington State University
Information Technology Services News

Outlook for Mac, New Outlook, Contact Lists, Help

Features not yet available in the new Outlook for Mac

There are several features that are available in the current version of Outlook for Mac for Microsoft 365 that aren’t yet available in the new Outlook experience. Many of these features are in development and should be available in the new Outlook experience later this year.

*   Block sender
*   Contact lists
*   Resend message
*   Accounts – On-Prem Exchange Support
*   Local Folders
*   Export .ICS
*   Contact Folders
*   Export/Import of .olm and .pst files

AIS Mainframe System Compute Reduction

Effective Nov. 1, ITS is reducing the compute capacity of the AIS Mainframe system by 25%.  After this reduction takes effect, the mainframe will retain substantially higher available compute capacity than that which is currently being consumed by greenscreen terminal users.

ITS expects this change to be completely transparent to users, and there will be no outage of AIS Mainframe services.

Please contact Karl Riley via the Crimson Service Desk (crimsonservicedesk@wsu.edu) with any questions or concerns.

Please hold on Windows 11 upgrade if possible

Good Afternoon,

With the release of Windows 11, ITS has been testing Global Protect with Windows 11 and have had mixed results.

The Global Protect vendor, Palo Alto, is not supporting Windows 11 at this time, therefore to ensure Global Protect continues working for you and your team, please do not upgrade to Windows 11.

ITS will advise once the vendor supports Global Protect on Windows 11 and we are on a version which is known to be compatible.

Global Protect Upgrade

Please see the following Information Technology Services (ITS) maintenance:

Dates: Thursday, October 21, 2021
Start Time: 8:00 p.m.
End Time: 8:30 p.m.

The following work is being completed: ITS will be doing a minor upgrade to all of the Palo Alto GlobalProtect VPN clients to address security vulnerabilities.

All affected groups: All WSU GlobalProtect VPN users (Pullman, Spokane, Everett, and Vancouver)

Duration of Impact: No outage is expected. The maintenance is expected to take between five to fifteen minutes. ITS will be upgrading the GlobalProtect VPN clients on the following firewalls:

*   Pullman Border Firewall

*   Spokane Border Firewall

*   Everett Border Firewall

*   Vancouver Border Firewall

*   iReach Border Firewall

All Processes Affected: GlobalProtect VPN Software Clients.

Follow-up steps customers need to take: Upgrade the GlobalProtect client if or when prompted. Some users may already be running a higher version than the firewall serves up and thus will not be prompted to upgrade. If users have problems connecting to the VPN after upgrading their client, ITS suggests uninstalling and reinstalling the client, followed by rebooting their computer. The client can be found at https://vpn.wsu.edu.

For technical assistance: Please contact Crimson Service Desk via email<crimsonservicedesk@wsu.edu> , by phone at (509) 335-4357, or online<http://crimsonservicedesk.wsu.edu/>.

Microsoft Search in Bing

Good afternoon,

As a precautionary measure, Microsoft Search in Bing has been disabled in the WSU Office 365 environment until such a time that its value as a feature and any associated risk with the feature can be assessed appropriately.  Customers who may have found utility in this feature can utilize alternate solutions that are similar in functionality, such as the search feature in SharePoint, the Files app in Teams, and search feature in Teams.

Please contact Crimson Service Desk via email<crimsonservicedesk@wsu.edu> , by phone at (509) 335-4357, or [online|http://crimsonservicedesk.wsu.edu/] with any questions or concerns regarding the Microsoft Search in Bing feature.

NAT IP Firewall Changes

Please see the following Information Technology Services (ITS) maintenance notification:

Date: Monday, November 8, 2021
Start Time: 8:00 p.m.
End Time: 9:00 p.m.

The following work is being completed: ITS will be moving the NATs for PCI networks from each MCF firewall to the Border firewall.  This will result in utilizing newly selected NAT IP addresses.  The old and new NAT information is in below.

MCF

PCI Workstation VLAN

Current PCI Workstation NAT

PCI Card Reader VLAN

Current PCI Card Reader NAT

Neill

VLAN 521 (10.250.151.0/24)

69.166.43.130

VLAN 531 (10.250.161.0/24)

69.166.43.131

Sloan

VLAN 522 (10.250.152.0/24)

69.166.44.163

VLAN 532 (10.250.162.0/24)

69.166.44.164

ITB

VLAN 524 (10.250.154.0/24)

69.166.44.197

VLAN 534 (10.250.164.0/24)

69.155.44.198

FSHN

VLAN 525 (10.250.155.0/24)

69.166.44.66

VLAN 535 (10.250.165.0/24)

69.166.44.67

Holland

VLAN 526 (10.250.156.0/24)

134.121.158.143

VLAN 536 (10.250.166.0/24)

134.121.158.142

NEW PCI Workstation NAT: 69.166.46.125

NEW PCI Card Reader NAT: 69.166.46.126

All affected groups: PCI Workstations and PCI Card Readers

Duration of Impact: The actual work is expected to take 15 minutes, but the entire network is reserved for this work.

All Processes Affected: PCI Workstations and PCI Card Readers NATs

Follow-up steps customers need to take: If customers have servers that the PCI Workstations or PCI Card Readers communicate with, access lists may need to be updated.

For technical assistance: Please contact Crimson Service Desk via email<crimsonservicedesk@wsu.edu> , by phone at (509) 335-4357, or [online|http://crimsonservicedesk.wsu.edu/].

Cortex endpoint agent release

Please see the following Information Technology Services notice:

Date:  10/14/2021
Start Time: 5 pm
End Time: 5:30 pm

The following work is being completed:  Upgrade of Voluntary test group Cortex endpoint security agents. Today the voluntary test group will be upgraded to version 7.5.1.

All affected groups:  Cortex voluntary test group

Duration of impact:  No impact is expected

All processes affected:  Palo Alto has released new information regarding Cortex endpoint security agents, new and old.  New versions of Cortex endpoint security agents have been released for Windows, Linux, and Mac Operating Systems versions 7.5.1.  Installation packages for WSU have been built and compiled.  The installation packages will be available for download by close of business day 15 October on the ISS early adoption SharePoint site.

New features introduced in Microsoft Windows 10 version 21H2 running on specific hardware architectures are incompatible with a security engine in Cortex XDR agent 7.0.0 – 7.4.0. To ensure continuous endpoint operations, the October 13 content pack update version 210 will introduce a feature that checks the processor and the operating system version and proactively disables the incompatible security engine in the Cortex XDR agent.  This content pack will automatically install throughout WSU as this process is dynamic.

Recommendation:  For complete protection against endpoint attacks, upgrade affected systems to Cortex XDR agent 7.3.4 or higher, 7.4.1 or higher, or 7.5.0 and higher.

Affected Systems:

*           Cortex XDR agent version 7.2.1 – 7.3.3 and 7.4.0

*           Windows 10 version 20H2 (build 19042) and above

*           Intel Tiger Lake or AMD Zen-3 processors

While only Windows 10 version 21H2 and higher are incompatible, the Cortex XDR agent will disable the affected security engine in Windows 10 version 20H2, since it must be disabled prior to the upgrade to Windows 10 version 21H2.

Impact:  A subset of Cortex XDR Behavioral Threat Protection (BTP) rules, primarily synchronous BTP rules, will be automatically disabled on affected systems. In addition, synchronous protections against Mimikatz-based credential theft will be disabled.  The WSU Security Operations team will monitor these hosts and notify the responsible departments.

Follow up steps customers need to take:  None

Contact:  Jim Walsborn 5-9776.

Upgrading Tier 1 SCCM

Please see the following Information Technology Services notice:

Multiple Dates:  October 19, 2021, and October 20, 2021
Start time: 8 pm
End time: 11:59 pm

The following work is being completed:  Upgrading the Tier 1 SCCM service

All affected groups:  Tier 1 SCCM services

All processes affected:  ITS Tier 1 SCCM will be down during the change window, which means Tier 1 server patching and app installs will be offline.

Follow up steps customers need to take:  None

Contact:  Data Center Operations at 5-0404