WSU Zoom now provides live automatic speech recognition (ASR) captioning/transcription capability for live virtual meetings, webinars, and course lectures. When enabled, Zoom’s Automatic Speech Recognition (ASR) feature generates real-time captions during live meetings by detecting spoken sounds and converting them into text. Though WSU has offered ASR live captioning for recorded videos in the Zoom Cloud in the past, this is the first time it has been available to everyone for regular use in all live Zoom meetings. » More …
From 8:00 p.m. to 10:00 p.m. on Tuesday, December 22, ITS will be performing scheduled maintenance on the WSU Pullman wireless infrastructure, resulting in a brief, five-minute outage for the following WSU Pullman wireless networks:
In response to customer feedback, WSU’s Multi-Factor Authentication duration for Office 365 products is being temporarily extended from seven days to 30 days, effective at 8:00 pm tonight, Nov. 24. This temporary change will allow Information Technology Services (ITS) to continue to identify improvements for certain use scenarios.
As a reminder, to best meet the needs of students, Global Campus will not be migrating to Canvas until Fall 2021.
ITS and AOI are here to help WSU academics begin this new and exciting chapter and offer the following resources to help encourage early adoption of Canvas and to ensure WSU’s transition to the new LMS is as smooth as possible. » More …
Beginning Friday, November 6, WSU Zoom recordings stored in the cloud will be automatically deleted 9 months after the date of creation. Additionally, recordings that are 9 months old or older will be automatically deleted at this time.
Beginning at 8 pm, Thursday, Oct. 29, 2020, Multi-Factor Authentication (MFA) is being added to Microsoft Office 365 suite of services, which includes Outlook email, Teams, OneDrive, Word, and more.
MFA and WSU Email
Beginning with the added verification requirement for Office 365, Microsoft Outlook is the only recommended email application going forward.
Some users currently access their WSU email via an array of different apps and services, such as Apple Mail, Samsung Email, Blue Mail, etc. However, many of these third-party mail tools pre-loaded on devices are not MFA-compliant, meaning users will not be able to complete the final verification required for MFA. This could result in delayed access to emails while identifying needed adjustments. » More …
Today’s email issues have been resolved. Users who continue to experience issues accessing email through web or desktop applications after 2:00 p.m. today should first try closing and restarting the application. If issues persist beyond that, please contact Crimson Service Desk online, by phone at (505) 335-4357, or via email.
Please note: Some mobile email applications may still be experiencing issues. This is a separate issue that Microsoft is currently investigating.
Zoom has reversed their decisionto require passcodes and waiting roomsas an added security requirement, which ITS initially communicated would happen on Sunday, September 27 (see below).
While passcodes and waiting rooms will not be required, ITS still strongly encourages all WSU Zoom users to review their current security settings at wsu.zoom.us in order to ensure meetings are configured to be as secure as possible. For more information on Zoom security settings, visit the following Crimson Service Desk article: Zoom – How to Manage Default Security Settings.
Effective January 5, Information Technology Services will only support a limited number of MFA-compliant email applications.
Some customers may still be receiving notifications to update email applications because they still have another client configured that is connecting to Office 365 services using a legacy protocol or basic authentication. Uninstalling those clients should remove users from future notifications. » More …