Roadmaps

Network Engineering

Cloud Adoption

Identity Management

Learning Management System

The Enterprise Projects and Implementations (EPI) team manages, supports, and administers Canvas the Learning Management System (LMS) utilized by the University. This includes, but is not limited to, customer support, stakeholder communication, training of support staff, implementing third party integrations, and configuring/maintaining the Student Information System integration. Canvas is utilized by roughly 84% of classes on all WSU campuses.

Goal: Empower student learning and instructional tools through providing a proficiently administrated industry-leading Learning Management System.

SIS

myWSU Student Information System (SIS)

Oracle PeopleSoft Campus Solutions (PSCS), or myWSU, is the core system of record (SOR) at Washington State University and will continue to play a critical role in OneWSU’s digital technology platform for the next 5 years. myWSU supports both back-office administrative operations and Student and Faculty facing self-service functionality. myWSU manages vital information and student assets including course offerings, class schedules, course enrollment, grades, academic progress, transcripts, financial aid, tuition, and student accounts. myWSU serves as a critical SOR for operational reporting, business intelligence, institutional research, and enrollment management.

Looking Forward

• Lead SIS modernization efforts by introducing and integrating new enterprise tools and applications.
• Link SIS technology changes to institutional goals with measurable
  objectives.
• Leverage digital-outcome-driven metrics framework for higher education to identify value of investments.
• Continue to Decouple the SIS by introducing new enterprise business capabilities using point solutions specific to stakeholder business models and practices.

Information Security

Telecommunications Design

Endpoint Management

Goals:

• Act as system-wide endpoint support, as far as maintaining system-wide endpoint baselines and software.
• Expand customer base to Provost and Chancellor.
• Provide additional centrally managed, automated services for the management of endpoints across WSU.

HPC/SLA UPS

Goals:

• Redesign the electrical supply capabilities and replace aging infrastructure in ITS 1010 as necessary.
• Continue to support the backup power needs and expansion of HPC and SLA customer’s equipment.
• Consolidate four UPS’s down to two modular and more efficient UPS’s and provide redundant power to all racks.
• Replace old circuit breaker panels with modular Power Distribution Racks
• Move UPS’s out of ITB 1010 and into their own space, reducing the risk of fire hazard in ITB 1010.

Integration Services

Enterprise Systems (SIS, LMS, Data Visualization, etc.) all rely on integrations to transfer and make data available. The Enterprise Systems teams utilize a centralized integration platform wherever possible to facility agility and standards based integrations. These tools and by virtue of these tools – a service is realized to the university. This roadmap encompasses the following goals that Enterprise Systems wishes to accomplish that enable institutional effectiveness.

• Engage with university community to understand gaps and challenges departments face integrating software and solutions at WSU.
• Implement and engage in a practice of continuous improvement to our integration services.
• Deliver solutions and services that allow integrations and implementations to be based on standards and tools rather than a design to implementation solution.

O365/AD

Goals:

• Migrate existing service functions to modern cloud services and align services with direction of other enterprise services.
• Enable institution to manage endpoints from cloud-based services.
• Enables areas and colleges to manage their own resources in accordance with WSU policy and state requirements.
• Retire services that are legacy in nature or underutilized.
• Improve service offerings with modern cloud solutions.

New Capabilities:

• Role Based Access Control in Azure AD, Office 365, and cloud SaaS Active Directory Domain Services (AD DS) originating from Okta.
• Automated provisioning and deprovisioning.
• More robust, discreet, and customizable service management and entitlement.
• Greatly improved security in functionality, features, and reduced attack surface.
• Just-In-Time (JIT) and Just-Enough-Access (JEA) model for administrative roles.
• New administrative model to replace the Tiered Administration Model.
• Identity-based data management and removal.

Project Management Services

The Enterprise Projects and Implementations (EPI) team works with all departments of Enterprise Systems and ITS. The team drives project management and implementation duties on high level projects impacting all campuses of WSU. Team members are skilled in project management, collaboration, and communication. Since the inception of the team in February 2021, team members have managed many WSU wide projects including Microsoft Bookings for Advisors, the implementation of Canvas LMS, and the migration of myWSU to Amazon Web Services. While the EPI team continues to lead across a wide variety of projects, the team also continues to drive project management processes, knowledge, and certifications within ITS.

Goal:

 Efficiently and effectively provide project management services to high impacting ITS projects.

Ticketing, Project Management, and Knowledge Base

Jira and Confluence

The market for social software in the workplace includes software products that support people working together in teams, communities, or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Looking Forward

• Upgrade License to Data Center and quickly take advantage of additional functionality available through this license.
• Strengthen our overall Atlassian support model through professional training and certification.
• Develop a more formal Atlassian community, including a governance model, Steering Committee, User Community, etc.

Analytics

The culmination of this plan is a practice of continual improvement and outreach on service offerings that are provided through our data management systems. The immediate needs are to upgrade to Generation 2 Oracle Analytics Cloud and implement Autonomous Data Warehouse. Those changes along with Surveying community needs on training and services that can be provided inform the remainder of the plan.

Course Evaluation

Course Evaluation System (CES)

Providing course evaluation and Learning Experience Management tools, Explorance is a leading provider of Learning Experience Management (LEM) solutions for adaptive learning. Explorance’s Blue software enables institutions to continuously improve the learning experience within their organization

As education technologies continue to revolutionize the industry, educational institutions must invest wisely to address the demand for increased accountability while enhancing the teaching and learning experience.

Explorance distinguished itself by developing Blue solutions which leverage all four of the elements in Gartner’s Nexus of Forces – information, cloud, mobile, and social – to create an adaptive learning experience. Explorance’s social feedback hub, Bluepulse, illustrates how Explorance’s Blue solutions enable institutions to implement a cycle of continuous improvement through in-term course evaluation, corrective actions, ongoing progress assessment, and a focus on providing high return on expectations (ROE) to all stakeholders.

Looking Forward

• Move toward Full Automation.
• Improve Response Rates.
• Develop Quality Insights.
• Evaluate the value proposition of Bluepulse.

Control-M, BMC Software

Control-M simplifies complex application workflow orchestration, making it easy to define, schedule, manage and monitor application workflows, ensuring visibility and reliability, and improving SLAs. This product is intended for. Developer. Director of Information Technology. Development Manager.

Control-M provides advanced operational capabilities easily consumed by Dev, Ops and lines of business:

• Advanced workflow orchestration capabilities and connectivity to any application, any data source, and all your critical systems of record, from mainframe to cloud.
• Proactive SLA management with intelligent predictive analytics.
• Robust support for audits, compliance, and governance.
• Proven stability with thousands of companies scaling from tens to millions of jobs with zero downtime.

Looking Forward

Move toward hosted solution for CTM Servers vs. having on WSU campus, thereby reducing downtime experienced due to WSU maintenance schedules

Ability for external areas to have their own process flows to monitor and run as desired. With that comes training, security settings established and active monitoring.

2023 Atlassian Data Center Implementation Roadmap