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Washington State University
Information Technology Services

How can we help?

Thank you for visiting Information Technology Services! Click an option below and we will collect more information to best assist you. To change to your WSU phone display name or other business office set ups, please select ITS Customer Center.

For immediate technical assistance, please contact Crimson Service Desk at crimsonservicedesk@wsu.edu or 509-335-4357. Support is available Monday through Thursday from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and Sunday from 11 a.m. to 8 p.m.

General Help

General Install/Configure Software
Report a Problem
Crimson Service Desk (General Questions)

Forms to Request Assistance or Services

ITS General Questions
Create Departmental Alias
Office 365 Group Creation Form
PCR360 Signature Authority Access Request
New IP Address/DNS Name Request Form
ITS Customer Center (phones, wall jacks, etc.)
Firewall Rule Requests
Report a Problem
Set Up Single Sign-On (SSO) Federation for Web Applications
Zoom Feature Request Form
Installing or Configuring Software
Managed Account Request Form
Schedulable Resource Account Request
New Mailman List (listserv) Request
Reset my Password
Microsoft Team Request Form
Student Information Systems Access
Cyber Security Questions
Walk-in Waiver form
Other

Call Crimson Service Desk at 509-335-4357, Monday through Thursday between 8 am and 8 pm, Friday from 8 am to 5pm, and Sunday from 11 am to 8 pm, or email for assistance at crimsonservicedesk@wsu.edu.