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Information Technology Services

myWSU performance issues

The myWSU support team is aware of performance issues within myWSU this morning. Some users are experiencing significant slowness when logging in and using the system. Our recommendation if someone experiences delays of 10 seconds or more while in myWSU, is to log out, delete browser cookies, and log in again. We will update with additional information and support options if the issue persists.

Most Visited Services

Crimson Service Desk

Crimson Service desk is a self-service portal that provides immediate answers both during and after hours.

Third Party Access

Students can choose to share their university information with their parent or guardians through “Third Party Access.”

Cougar Manager

Cougar Manager is the premier solution for electronic student employee time card management across many WSU campuses.


The SSL VPN service provides encrypted access to various resources such as administrative systems and applications.



Users accessing WSU resources will need to set up their WSU network or friend ID and password, as well as MFA preferences, through Okta at

Service Catalog

At ITS, our service catalog is an organized collection of IT related services that can be performed by, for, or within an enterprise.

Current Projects


WSU leverages Okta to provide Single Sign-on (SSO) services as well as user account self-service. The SSO service is currently used for myWSU, Blackboard Learn as well as many departmental and enterprise applications. More applications are planned to migrate to Okta SSO in the upcoming year including Office 365 and Workday.


Teams offers a modern group workspace within Office 365 that includes tools and content targeted for teams of people working towards a common goal or purpose. Teams is available to all WSU employees and students, and employees can request a Team be created for their group via the Crimson Service Desk.

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