Microsoft 365 Service Disruption – November 12, 2026
Microsoft is experiencing widespread service disruptions impacting Outlook, Exchange Online, Teams, Copilot, and other Microsoft 365 services.
Microsoft has identified that a portion of its cloud infrastructure is experiencing an unexpected, elevated load and spike in traffic across multiple regions, leading to systemic loading and gateway connectivity errors. Engineers are currently reviewing the specific type of service traffic spike to determine if it stems from a broader anomaly or regression.
Update: While Microsoft continues to experience service outage, WSU service team is continuing to work through restarting and validating the affected servers to safely return them to service, exploring opportunities to expedite this.
Login Help Available
Gemini and Gemini Notebook at WSU
Two new Google tools are coming to WSU this October. All active faculty, staff and students will receive Gemini and Gemini Notebook licenses at no cost, opening new possibilities for learning, teaching, research, and everyday work.
Student Technology at WSU
WSU provides students with a wide range of digital tools, software, connectivity resources, and technical support services. This resource brings together the most important technology information for students.
Most Visited Services
Crimson Service Desk
Crimson Service Desk offers one-on-one support and 24/7 access to self-service support articles for help with numerous tech questions.
ZOOM
Zoom is a video conferencing service that allows you to conduct virtual meetings using any device connected to the internet.
MICROSOFT TEAMS
Microsoft Teams is available to all WSU employees and students. Employees can request a new Team via the Crimson Service Desk.
GLOBALPROTECT VPN
GlobalProtect VPN provides encrypted access to various WSU resources, including administrative systems and applications.
THIRD PARTY ACCESS
Students can share their official WSU records with a parent or another trusted individual by setting up Third Party Access in myWSU.
NEWS
Stay up to date with the latest ITS news right here.
Current Projects
Zoom Phone Migration
Information Technology Services (ITS) is working to transition all WSU units from the current Cisco phone system to Zoom Phone by the end of the 2026 calendar year.
Atlassian Cloud Migration
Information Technology Services (ITS) will begin migrating Atlassian applications, Jira and Confluence, from Data Center to Atlassian Cloud. The migration is expected to take six to eight months.