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Washington State University
Information Technology Services

Jira services

For university customers who rely on Jira-based portals for submitting support requests, ITS’ knowledge base and other customer support resources based in Jira are experiencing connectivity issues this morning.

The team has been working to troubleshoot and resolve for several hours, and we ask that you share with your customers that this is being worked on and we appreciate your patience.

In the meantime, if anyone needs to reach Crimson Service Desk, please call (509) 335-4357

Most Visited Services

Crimson Service Desk

Crimson Service desk is a self-service portal that provides immediate answers both during and after hours.


Zoom is a video conferencing service that allows you to conduct video meetings using any device with an internet connection.

GlobalProtect VPN

The GlobalProtect VPN service provides encrypted access to various resources such as administrative systems and applications.


Teams is available to all WSU employees and students. Employees can request a Team be created for their group via the Crimson Service Desk.

Third-Party Access

Students can choose to share their university information with their parents or guardians through “Third-Party Access.”


Stay up to date with the latest ITS news right here.

Current Projects


WSU leverages Okta to provide Single Sign-On (SSO) and Multi-Factor Authentication (MFA) services, as well as user account self-service. SSO/MFA is currently used for myWSU, Blackboard Learn, Adobe, and many other departmental and enterprise applications. More applications are planned to begin using MFA in the upcoming year, including Office 365 and Workday.


Teams offers a modern group workspace within Office 365 that includes tools and content targeted for teams of people working towards a common goal or purpose. Teams is available to all WSU employees and students, and employees can request a Team be created for their group via the Crimson Service Desk.

Information Technology Services

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