Crimson Service Desk Is Here For You!
Zoom Video Conferencing Services
Information Technology Services
Jira services
For university customers who rely on Jira-based portals for submitting support requests, ITS’ knowledge base and other customer support resources based in Jira are experiencing connectivity issues this morning.
The team has been working to troubleshoot and resolve for several hours, and we ask that you share with your customers that this is being worked on and we appreciate your patience.
In the meantime, if anyone needs to reach Crimson Service Desk, please call (509) 335-4357
Most Visited Services
Crimson Service Desk
Crimson Service desk is a self-service portal that provides immediate answers both during and after hours.
Zoom
Zoom is a video conferencing service that allows you to conduct video meetings using any device with an internet connection.
GlobalProtect VPN
The GlobalProtect VPN service provides encrypted access to various resources such as administrative systems and applications.
Teams
Teams is available to all WSU employees and students, and employees can request a Team be created for their group via the Crimson Service Desk.
Third-Party Access
Students can choose to share their university information with their parents or guardians through “Third-Party Access.”
Additional Services
Current Projects
SSO and MFA
WSU leverages Okta to provide Single Sign-On (SSO) and Multi-Factor Authentication (MFA) services, as well as user account self-service. SSO/MFA is currently used for myWSU, Blackboard Learn, Adobe, and many other departmental and enterprise applications. More applications are planned to begin using MFA in the upcoming year, including Office 365 and Workday.
Teams
Teams offers a modern group workspace within Office 365 that includes tools and content targeted for teams of people working towards a common goal or purpose. Teams is available to all WSU employees and students, and employees can request a Team be created for their group via the Crimson Service Desk.
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