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Information Technology Services

WSU Information Technology
Services employment

Where do you want your career to take you? Wherever you are headed, WSU’s University Information Systems is a terrific place to start. Join the team that is changing the future of how WSU does business.

 

WSU’s modernization team is rolling up their sleeves and collaborating with Workday, an industry-leading software as a service (SaaS) provider, to revolutionize WSU’s business infrastructure over the next two years. Engineers and other team members who join this team will experience an excellent ground-floor opportunity to work with a world SaaS leader, Workday, while working alongside dynamic, innovative WSU leaders.

 

 

Our People

employee profile Amanda Taylor

Name: Amanda Taylor

Title: Information Technology Specialist

What is your job?

I provide comprehensive support to ensure that all software is operating efficiently. I am highly familiar with a wide variety of operating systems and applications. My specialty is in preventive maintenance and system monitoring.

What is a typical day at work for you?

Every day is unique. I assist a diverse population with providing a great variety of exceptional customer service to both internal and external customers, addressing specific needs across multiple Student Information Systems and related Support Systems. I act as a liaison between department leads and the technical team to improve processes within the system.

Why should someone choose WSU and Pullman?
Why did you?

WSU and Pullman are rich with culture and diversity. Every day is a learning opportunity. There are thousands of unique opportunities and brilliant people that provide an environment for success. I love being a part of an organization that prides itself on cutting-edge innovation and research.

What is one tip you can offer to new employees?

If you are a new IT person I highly recommend keeping in mind the Occam’s Razor philosophy “The simplest answer is usually the right one” It is always best to start off by finding out exactly what a customer’s expectation is and asking questions to clarify any concerns.

 

employee profile Jeff Kure

Name: Jeff Kure

Title: CougTech Supervisor

What is your job?

I help oversee the CougTech Helpdesk. We provide phone, email, and walk-in support to the WSU community. This includes students, faculty, staff, parents, alumni, emeritus faculty and incoming students. Just a few of the common problems we encounter on a daily basis relate to passwords, network and email accounts, operating systems, productivity and educational software applications.

What is a typical day at work for you?

  • Communicate with colleagues and customers via in-person and email
  • Manage CougTech Laptop Rental program
  • (Go to the gym at lunchtime)
  • Collaborate with fellow IT employees on projects such as JIRA, KBase, and O365
  • Provide vision and support for student coordinators
  • Assist phone support supervisor and phone team as needed

Why should someone choose WSU and Pullman?
Why did you?

  • Nice, quiet, safe small town feel with some big city options
  • 90 miles from nearest freeway
  • Many options for outdoor activities
  • Upgrading airport for easy air travel escapes
  • Good schools
  • Increasing culinary options

What is one tip you can offer to new employees?

Be open to change.

 

Employee profile Jim Walsborn

Name: Jim Walsborn

Title: Data Security Analyst II

What is your job?

In a nutshell, I am a team member of the Security Operations Team that protects WSU’s IT network. We monitor, audit, and test systems and networks for possible security vulnerabilities and compliance to applicable information security policies, standards, and regulations.

What is a typical day at work for you?

Cybersecurity is a 24/7 duty, so my day begins for before I come into work, reviewing any news threads, trends, or hot issues. I start my day with a workflow of various areas that help me analyze the current state of WSU’s network and I investigate any anomalies that I might identify. There are many other things that might be a part of my day that include Payment Card Industry standards, vulnerability scanning, host intrusion alerts. And last but not least let’s not forget about the average two or three hundred phishing emails we will go through, report, and get shutdown.

Why should someone choose WSU and Pullman?
Why did you?

WSU is Pullman in my opinion, WSU is the glue for this town and very few can live here and not feel the desire to be a part of the WSU team. I’m an Army veteran and WSU in a lot of ways has the same comradery that military members have. I grew up in Washington, so I’ve always known WSU is great.

What is one tip you can offer to new employees?

No matter your background or experience, come to the interview with an open mind.