In June 2024, ITS’ Network Engineering team is replacing the hardware infrastructure in the Pullman DataCenter with new equipment, which will cause minor outages for services supported by impacted infrastructure components.
Schedule
8 a.m. to 5 p.m.
ITS’ Information Technology Building (ITB) and Sloan DataCenters will migrate to the new infrastructure.
8 a.m. to 5 p.m.
Customer equipment in ITB 1010 will migrate to the new infrastructure.
Expected Outages
Several short outages of services supported by the Pullman DataCenter infrastructure where redundancy is not present will occur.
Impacted services that will experience outages include, but are not limited to:
- Splunk
- SCCM
- Customer owned locally hosted websites,
- Imaging
- Airwave
- ITS File Shares (its-fs1)
- SLA file Shares (its-sla-fs02)
- Customers who have services in ITB 1010
- Tier 0 resources
Development and test virtual machines will also be shut down during the entire June 15 to June 16 weekend to aid in keeping as many production services as possible online.
Benefits
New infrastructure for the Pullman DataCenter will bring a variety of benefits:
- Reduced risk to business operations created by aging critical infrastructure.
- Increased redundancy when maintenance is performed.
- Streamlined network management in the Pullman DataCenter.
- Improved network offering ability within the Pullman DataCenter.
- Enhanced performance.
- Better scalability in the DataCenter.
Frequently Asked Questions
Anyone who accesses resources that are in the Pullman DataCenter.
Please try your task later in the day after a maintenance window completes.
If a problem persists, please email crimsonservicedesk@wsu.edu.
There are two ways to stay abreast of the current project status and progress:
- The maintenance schedule on this webpage will be updated throughout the June 15 to June 16 weekend to refresh the status of the migration.
- There will be a Microsoft Teams call and chat where ITS will provide updates. A member of ITS’ Network Engineering team will monitor this channel. To be added to the Pullman DataCenter project Team, please email Laurie Hickey at laurieh@wsu.edu.
A schedule will be posted here as the work gets closer.
Please contact your local IT support team or Crimson Service Desk via email at crimsonservicedesk@wsu.edu or phone at 509-335-4357.
Contact and Support
Please reach out to Crimson Service Desk or your local IT support team.