During each of the two hour implementation windows, users at those locations will experience interruption to VPN access.
All affected groups: WSU Pullman, WSU Spokane, WSU Everett
All processes affected: Accessing any data that requires VPN log-in
How to Access VPN Following MFA Implementation
Once MFA is in place, a WSU-branded log-in page will appear on your screen. After entering WSU network ID and password, users will be prompted to authenticate via multi-factor (Okta), very similar to log-in for myWSU and other university resources.
Information Technology Services is upgrading Pullman campus and Resnet internet distribution switches. This maintenance will cause a 1-minute internet outage for users on the Pullman campus. This work is being done on the following schedule:
Date: Tues., Mar. 16, 2021 – Wed., Mar. 17, 2021 » More …
WSU Zoom now provides live automatic speech recognition (ASR) captioning/transcription capability for live virtual meetings, webinars, and course lectures. When enabled, Zoom’s Automatic Speech Recognition (ASR) feature generates real-time captions during live meetings by detecting spoken sounds and converting them into text. Though WSU has offered ASR live captioning for recorded videos in the Zoom Cloud in the past, this is the first time it has been available to everyone for regular use in all live Zoom meetings. » More …
As a reminder, to best meet the needs of students, Global Campus will not be migrating to Canvas until Fall 2021.
ITS and AOI are here to help WSU academics begin this new and exciting chapter and offer the following resources to help encourage early adoption of Canvas and to ensure WSU’s transition to the new LMS is as smooth as possible. » More …
Beginning at 8 pm, Thursday, Oct. 29, 2020, Multi-Factor Authentication (MFA) is being added to Microsoft Office 365 suite of services, which includes Outlook email, Teams, OneDrive, Word, and more.
MFA and WSU Email
Beginning with the added verification requirement for Office 365, Microsoft Outlook is the only recommended email application going forward.
Some users currently access their WSU email via an array of different apps and services, such as Apple Mail, Samsung Email, Blue Mail, etc. However, many of these third-party mail tools pre-loaded on devices are not MFA-compliant, meaning users will not be able to complete the final verification required for MFA. This could result in delayed access to emails while identifying needed adjustments. » More …
Today’s email issues have been resolved. Users who continue to experience issues accessing email through web or desktop applications after 2:00 p.m. today should first try closing and restarting the application. If issues persist beyond that, please contact Crimson Service Desk online, by phone at (505) 335-4357, or via email.
Please note: Some mobile email applications may still be experiencing issues. This is a separate issue that Microsoft is currently investigating.
Beginning the evening of Wednesday, August 19, 2020, Information Technology Services (ITS) is implementing new changes to my.wsu in order to alleviate system overload during high-traffic times due to semester start-up and daily COVID-19 attestations. » More …