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VPN Users Required to MFA Beginning in September

VPN Users Required to MFA Beginning in Sept.

  • Multi-factor authentication (MFA) is being added to the following campus virtual private networks (VPN) on the dates shown below.
  • Pullman (Portal: – Tues., Sept. 14, 8p.m. to 10 p.m.
  • Spokane ( Wed., Sept. 15, 8p.m. to 10 p.m.
  • Everett (Portal: – Thurs., Sept. 16, 8p.m. to 10 p.m.

During each of the two hour implementation windows, users at those locations will experience interruption to VPN access.

  • All affected groups: WSU Pullman, WSU Spokane, WSU Everett
  • All processes affected: Accessing any data that requires VPN log-in

How to Access VPN Following MFA Implementation

Once MFA is in place, a WSU-branded log-in page will appear on your screen. After entering WSU network ID and password, users will be prompted to authenticate via multi-factor (Okta), very similar to log-in for myWSU and other university resources.

Multi-factor authentication (MFA) is being added to Pullman and Spokane campus virtual private networks (VPN) on the dates shown below.

Multi-factor authentication (MFA) is being added to Pullman and Spokane campus virtual private networks (VPN) on the dates shown below.

  • Pullman (Portal: – Tues., Mar. 16 8 p.m. – 10 p.m.
  • Spokane (Portal: – Wed., Mar. 17 8 p.m. – 10 p.m.

During implementation, there will be a VPN outage of up to 10 minutes, however the entire maintenance window is reserved for this work.
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Live Auto-Generated Captioning Now Available for Zoom

WSU Zoom now provides live automatic speech recognition (ASR) captioning/transcription capability for live virtual meetings, webinars, and course lectures. When enabled, Zoom’s Automatic Speech Recognition (ASR) feature generates real-time captions during live meetings by detecting spoken sounds and converting them into text. Though WSU has offered ASR live captioning for recorded videos in the Zoom Cloud in the past, this is the first time it has been available to everyone for regular use in all live Zoom meetings.
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Canvas Pilot Opens Spring 2021

As WSU prepares to extend university-wide access to the final phase of the current Canvas pilot in the coming spring 2021 semester, Information Technology Services (ITS) and Academic Outreach and Innovation (AOI) would like to remind the university community of the following action items and support resources.

As a reminder, to best meet the needs of students, Global Campus will not be migrating to Canvas until Fall 2021.

ITS and AOI are here to help WSU academics begin this new and exciting chapter and offer the following resources to help encourage early adoption of Canvas and to ensure WSU’s transition to the new LMS is as smooth as possible. » More …

MFA for OFFICE 365 Oct.29

Beginning at 8 pm, Thursday, Oct. 29, 2020, Multi-Factor Authentication (MFA) is being added to Microsoft Office 365 suite of services, which includes Outlook email, Teams, OneDrive, Word, and more.

MFA and WSU Email
Beginning with the added verification requirement for Office 365, Microsoft Outlook is the only recommended email application going forward.

Some users currently access their WSU email via an array of different apps and services, such as Apple Mail, Samsung Email, Blue Mail, etc. However, many of these third-party mail tools pre-loaded on devices are not MFA-compliant, meaning users will not be able to complete the final verification required for MFA. This could result in delayed access to emails while identifying needed adjustments.
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Update: Email & myWSU Services Restored

Update at 1:55 p.m.—

Today’s email issues have been resolved. Users who continue to experience issues accessing email through web or desktop applications after 2:00 p.m. today should first try closing and restarting the application. If issues persist beyond that, please contact Crimson Service Desk online, by phone at (505) 335-4357, or via email.

Please note: Some mobile email applications may still be experiencing issues. This is a separate issue that Microsoft is currently investigating.


my.wsu Changes Starting August 19

Beginning the evening of Wednesday, August 19, 2020, Information Technology Services (ITS) is implementing new changes to my.wsu in order to alleviate system overload during high-traffic times due to semester start-up and daily COVID-19 attestations.
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