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Information Technology Services scott.layton

MyWSU Access Change

ITS maintenance from 9pm to midnight on Sunday, May 12. When complete, myWSU, Blackboard Learn and other applications will require a new authentication account. Visit its.wsu.edu/okta for more information, or go to activate.wsu.edu to set up your new password and password recovery preferences.

myWSU offline for cloud migration March 8 to March 10

Please see the following scheduled Information Technology Services change process below:

Start time: 6:00 PM, 3/8/2019

End time: 5:00 PM, 3/10/2019
The following work is being completed: Information Technology Services (ITS) is migrating myWSU from its current on premises hosting to a cloud-hosted provider.
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JIRA Outage

ITS is experiencing an unexpected JIRA Outage, please share with users in your areas:
Date: Feb 6
Outage Start Time: 9:23 AM
ITS is in the process of restoring service and investigating the cause of the outage.

All affected groups: All users of JIRA
Contact: Brant Schroeder – brant@wsu.edu

Office 365

Good afternoon,

Microsoft has updated the status of this issue as they work through the service impact.

It appears that an upstream network provider suffered a service outage that impacted services for Microsoft. Microsoft has moved services to an alternate network provider and performed numerous targeted service restarts. Their telemetry indicates that service availability has improved significantly and most authentication requests are succeeding; however, they still are observing residual impact to some services. They are working to develop a remediation strategy for all remaining impacted services.

Customers that have authorization cached are unaffected by this issue and we recommend they take no action. If you have a customer that is being impacted by this issue we recommend they try authenticating again or restarting the impacted client.

ITS will update you with more information when it becomes available.


Office 365 is experiencing an issue where affected users are unable to authenticate to and access Microsoft 365 services.

Microsoft has identified a degraded portion of their infrastructure that manages authentication requests and is taking steps to mitigate impact. This issue may potentially affect any of your users attempting to access Microsoft 365 services. This does not appear to be impacting the services themselves, just a customer’s ability to access the service. Email seems like it is still be delivered and clients that are already connected can still access various Office 365 services.

ITS will update you with more information when there are updates.

Office 365

Office 365 is experiencing an issue where affected users are unable to authenticate to and access Microsoft 365 services.
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WSU wireless won

Washington State University wireless wins Apple Cup

According to a comparison of college campus wifi…All dirt roads may lead to Pullman, but the office Dawgs have to concede that Wazzu has the better Wi-Fi download speed.