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Information Technology Services scott.layton

Canvas Pilot Opens Spring 2021

As WSU prepares to extend university-wide access to the final phase of the current Canvas pilot in the coming spring 2021 semester, Information Technology Services (ITS) and Academic Outreach and Innovation (AOI) would like to remind the university community of the following action items and support resources.

As a reminder, to best meet the needs of students, Global Campus will not be migrating to Canvas until Fall 2021.

ITS and AOI are here to help WSU academics begin this new and exciting chapter and offer the following resources to help encourage early adoption of Canvas and to ensure WSU’s transition to the new LMS is as smooth as possible. » More …

MFA for OFFICE 365 Oct.29

Beginning at 8 pm, Thursday, Oct. 29, 2020, Multi-Factor Authentication (MFA) is being added to Microsoft Office 365 suite of services, which includes Outlook email, Teams, OneDrive, Word, and more.

MFA and WSU Email
Beginning with the added verification requirement for Office 365, Microsoft Outlook is the only recommended email application going forward.

Some users currently access their WSU email via an array of different apps and services, such as Apple Mail, Samsung Email, Blue Mail, etc. However, many of these third-party mail tools pre-loaded on devices are not MFA-compliant, meaning users will not be able to complete the final verification required for MFA. This could result in delayed access to emails while identifying needed adjustments.
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Update: Email & myWSU Services Restored

Update at 1:55 p.m.—

Today’s email issues have been resolved. Users who continue to experience issues accessing email through web or desktop applications after 2:00 p.m. today should first try closing and restarting the application. If issues persist beyond that, please contact Crimson Service Desk online, by phone at (505) 335-4357, or via email.

Please note: Some mobile email applications may still be experiencing issues. This is a separate issue that Microsoft is currently investigating.


my.wsu Changes Starting August 19

Beginning the evening of Wednesday, August 19, 2020, Information Technology Services (ITS) is implementing new changes to my.wsu in order to alleviate system overload during high-traffic times due to semester start-up and daily COVID-19 attestations.
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Office 365 MFA implementation is deferred

Tonight’s implementation of MFA for Office 365, including Outlook, Teams, and OneDrive has been deferred until later this fall, after the semester is underway.

The remaining Multi-Factor Authentication (MFA) implementation for close to 90 departmental and university-wide applications including Blackboard, Zoom, Canvas and more will proceed as scheduled at 8:00 pm. See the full list of applications at The implementation will take only a very short time, and users will begin seeing authentication requests over the next 24 hours for these applications.
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A Zoom update was implemented on May 30.

A Zoom update was implemented on May 30. If you are not able to access Zoom events, please follow the steps below to update to the latest version:

1. Open your desktop Zoom account
2. Go to your profile in the upper right corner
3. Click on check for updates.
4. Once update process is complete, attempt to join or start a Zoom meeting.

If you continue to experience Zoom issues, please submit a ticket to

Security Threats Continue for WSU

Many employees shifted to working from home over the last two months in response to the COVID-19 pandemic, creating dramatic changes to Washington State’s information technology environment. The information security threat landscape has also changed across many industries, including higher ed, as threat actors are heavily leveraging the COVID-19 crisis.

Cyber threat actors are sending emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. — Cybersecurity and Infrastructure Security Agency (CISA)
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Multi-Factor Authentication (MFA) Now Scheduled for August 4

Delayed from its original March 16 implementation, multi-factor authentication (MFA) for more WSU applications including Office 365, Blackboard, Adobe, Cougar Card, and more, is now rescheduled for the evening of August 4.

Why MFA? Why Now?
With more than 80% of all data breaches being due to compromised individual login credentials, MFA is the reigning security standard across many industries including higher education, healthcare, defense, and finance.

Universities such as WSU are a prime target for cyber criminals due to the collaborative access provided between user accounts. A single university account holder might have direct access to sensitive information across multiple academic and business departments including research, payroll, student data, and more.

As if security concerns were not substantial enough with the usual bad characters, the introduction of CoVid-19 brought even more determined malicious actors. These criminals are looking to capitalize on weakly guarded personal and organizational data, hoping to benefit from individuals working remotely without institutional network security. However, WSU’s Information Security team is ready with implementation of MFA across more than 90 additional university applications. The full list of applications can be found on the ITS website at
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ZoomBombing Response

To address the growing disruption due to Zoombombing, Information Technology Services (ITS) has implemented the following changes shown below. More information may be shared as we go forward, however ITS wants to allow time for everyone to review and address these needs prior to next week’s scheduled classes and meetings.

Increased Security in WSU’s Zoom Environment

The following security changes are now in place:

  • Removed all user access via web browsers and require access via Zoom’s desktop or mobile application only
  • Required authentication for all Zoom users to access WSU Zoom resources
  • Embedded password protection by default for new meetings that will be scheduled going forward
    • Zoom-generated URL includes an embedded password. Meeting attendees require no extra steps to join a meeting, they can simply click the link as usual.
    • Users can opt out of this default setting, however they will reduce security protections of any future scheduled Zoom meetings.

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