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Prior Term Group Removal

Please see the following Information Technology Services notice:

Date:  Tuesday, May 31, 2022
Start time:  8:00 p.m.
End time:  9:00 p.m.

The following work is being completed: The term groups for Spring 2021 and older will be removed.

Existing practice as noted in the WSU Business Policies and Procedures is to retain those group memberships for three terms prior to the current term.

Duration of impact: The deletion is expected to take up to 15 minutes.

All affected groups: Any Applications utilizing these term groups.

Additional Info: In Active Directory there are a series of “term” groups whose membership is based on those who are enrolled in the various classes at WSU. Each new term we create a new Organizational Unit (OU) container to hold all of the enrollments for all classes in that term.

The specific location of these groups in AD is:

WSU Authorization Groups
  -> Enterprise Groups
     -> Provisioned Groups
        -> Term Groups

Follow-up steps customers need to take: none.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Linux Production Patching

Please see the following Information Technology Services notice:

Date:  Thursday, June 2, 2022
Start time:  7:00 p.m.
End time:  11:59 p.m.

The following work is being completed: Linux systems managed by Information Technology Services will be updated to include newly released patches. As part of these updates, individual systems may need to be rebooted.

Duration of impact: Services may be unavailable for several minutes as servers are rebooted. Those services using redundant servers to provide additional availability should expect no user impact.

All affected groups: Entire WSU community

All processes affected: Processes that use ITS Linux services, including smtp.wsu.edu, Shibboleth authentication, ITS monitoring (zabbix), Splunk services, and the University communications web servers (www.wsu.edu and others) may be impacted.

Follow-up steps customers need to take: none.

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Three dangerous email scams targeting WSU

Online scammers continue to target Washington State University faculty, staff, and students. To make it easier to recognize the threats, Information Security Services would like to share the three most common email attacks that will lead to loss of time, money, and information.


Earn money every week for only a few hours of work

This is currently the most common scam that is plaguing email inboxes. First, scammers provide something that seems great, and then they prey on the person’s desire to have a flexible job that would pair well with a busy school schedule. The scammer will often provide a check. They will include instructions to deposit the check and ask that funds then be immediately sent to some other account which they control. The check will take approximately 48 hours to validate, while the transfer of funds will be immediate. The check will come back as invalid, the deposit will be reversed, and the transferred funds will already be gone.

Examples:

  • You have been selected for the ongoing Student Empowerment Program put in place by university human resources management to work for $370 weekly and study. If interested, kindly send your phone number and personal email address for more details.
  • Washington State University, Department of Biological and Environmental Sciences needs the services of students from any department to work remotely as research assistants and get paid $400 weekly. To proceed with the application process submit your resume, functional phone number and year of study via this email address to receive the job description and further information. This offer is open to all Department and undergraduate students as well.

Login now to prevent deletion of your email account!

This phishing campaign is focused on stealing one thing — a password. While many online accounts are moving to a multifactor authentication system, some still only require a username and a password.

Scammers want the recipient to think that their email account is on the verge of being deleted. That sense of urgency is important because it will cause the recipient to overlook indicators that the email is a fake. Clicking the link redirects the recipient to a fake login page which often closely resembles the real login page that is being impersonated. When the recipient enters their username and password, the information is sent to the scammer.

Example:

  • This is the last and final notice or our administrator will disable your access to your email. Please click here to login to your account security by completing the required details to avoid the deactivation of your edu-email account.

Thank you for renewing your subscription!

This email scam is becoming much more prevalent. It combines concepts from the previous two examples and attempts to trick people into giving money.

The email is designed to instill that same sense of urgency. Seeing an invoice with such a high amount and being told that it has already been processed is enough to cause people to get emotionally charged. Calling the provided customer support number will lead to a conversation about an easy refund process in which customer support will claim that they “accidentally” typed the wrong amount for the refund. They will then demand money, wire transfers, or direct bank account access.

Example:

  • We’ve received your payment for invoice number *GI1643297500UX* for NORTON 360.
  • Product Title: *NORTON 360*
    Grand Total: *$584.00 USD*
    START DATE: *27 Jan 2022*
    *Not You?*
    Then Claim refund. Call our customer support as soon as possible to process unsubscription.


As long as there is a profit to be made from these sorts of scams, the emails will continue to show up in inboxes. Information Security Services is actively working to protect WSU from these threats. If you have received one of these, please forward it to abuse@wsu.edu.

GlobalProtect upgrade

Please see the following Information Technology Services notice:

Date:  Tuesday, May 17, 2022
Start time:  8:00 p.m.
End time:  9:00 p.m.

The following work is being completed: ITS will be doing a major upgrade to all of the Palo Alto GlobalProtect VPN clients to introduce new features. The connect/disconnect screen functions the same but with a new look and feel. The settings screen has more features and tools.

Duration of impact: No outage is expected. The maintenance is expected to take between five to fifteen minutes. ITS will be upgrading the GlobalProtect VPN clients on the following firewalls:

  • Pullman Border Firewall
  • Spokane Border Firewall
  • Everett Border Firewall
  • Vancouver Border Firewall
  • TriCities Border Firewall
  • iReach Border Firewall

All affected groups: GlobalProtect VPN Software Clients.

All processes affected: GlobalProtect VPN Software Clients.

Follow-up steps customers need to take: Upgrade the GlobalProtect client if or when prompted. Some users may already be running a higher version than the firewall serves up and thus will not be prompted to upgrade. If users have problems connecting to the VPN after upgrading their client, ITS suggests uninstalling and reinstalling the client, followed by rebooting their computer. The client can be found at https://vpn.wsu.edu

For questions/assistance, contact:The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

ITS Scheduled Maintenance: Jira and Confluence applications will be upgraded

Please see the following Information Technology Services notice:

Date:  Saturday, May 14, 2022 to Sunday, May 15, 2022
Start time:  8:00 a.m. on May 14
End time:  8:00 a.m. on May 15

The following work is being completed: Jira and Confluence applications will be upgraded (v.8.20. See attached release notes for additional information.

Duration of impact: Jira will be offline for the scheduled maintenance upgrade for 24 hours.

All affected groups: All users during the maintenance window

All processes affected: Windows Server Patching – intermittent outages are expected for systems without redundancy.

Follow-up steps customers need to take: Please note that Jira test has already been upgraded to v.8.20. Please log into our test environment to explore some of the new features with your team – Jira TEST. If you have anything to report, you can do so here –  ESSD service desk.

For questions/assistance, contact:The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

ITS Scheduled Maintenance: May 2022 Patches

Please see the following Information Technology Services notice:

Date:  05/12/2022
Start time:  6:00 PM
End time:  Midnight

The following work is being completed: Installation of Windows patches for Tier 1 servers.

Duration of impact: Patches have synchronized from Microsoft. ITS will be installing patches on Production servers.

All affected groups: Pullman campus/Everett campus.

All processes affected: Windows Server Patching – intermittent outages are expected for systems without redundancy.

Follow-up steps customers need to take: none

For questions/assistance, contact: Data Center Operations at 5-0404 or The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

ITS Scheduled Maintenance: Linux Production Patching

Please see the following Information Technology Services notice:

Date:  05/05/2022
Start time:  7:00 PM
End time:  Midnight

The following work is being completed: Linux systems managed by Information Technology Services will be updated to include newly released patches. As part of these updates, individual systems may need to be rebooted.

Duration of impact: Services may be unavailable for several minutes as servers are rebooted. Those services using redundant servers to provide additional availability should expect no user impact.

All affected groups: Entire WSU community

All processes affected: Processes that use ITS Linux services, including smtp.wsu.edu, Shibboleth authentication, ITS monitoring (zabbix), Splunk services, and the University communications web servers (www.wsu.edu and others) may be impacted.

Follow-up steps customers need to take: none

For questions/assistance, contact: The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

ITS Maintenance: PAM, Tier 0 SCCM, Tier 1 SCCM

Please see the following Information Technology Services notice:

Date:  04/28/2022
Start time:  8 pm
End time:  11:59 pm

The following work is being completed: Maintenance and resiliency testing will be performed on the cluster providing PAM, Tier 0 SCCM, and Tier 1 SCCM.

All affected groups: All Tier 0/1 PAM users, Tier 0/1 SCCM users

All processes affected: Although no interruption is expected, the services may take longer to respond during the maintenance.

Follow-up steps customers need to take: none

For questions/assistance, contact: Data Center Operations at 5-0404 or The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Modification to Proofpoint DMARC Policy

Please see the following Information Technology Services notice:

Date:  03/16/2022
Start time:  8pm
End time:  11:59pm

The following work is being completed:  ITS will be modifying the Proofpoint DMARC Policy to move the production rules to the Default Policy. There will be no change to the functionality of the service.

All affected groups: Email users.

Duration of impact: No impact is expected.

All processes affected: Proofpoint

Follow-up steps customers need to take: None required

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

MatLab Network License Upgrade

Please see the following Information Technology Services notice:

Date:  03/16/2022
Start time:  8pm
End time:  8:30pm

The following work is being completed:  ITS will be upgrading the MatLab network license to the latest version.

All affected groups: MatLab network (Concurrent) installs for lab environments.

All processes affected:  MatLab instances using the above license will not be able to open during the change window.

Follow up steps customers need to take:  None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/