Following their recent update to the rollout schedule of the updated format of Teams, Microsoft plans to move all remaining users to the new Teams app, removing the option to revert to Teams classic, in mid-May.
Information Technology Services (ITS) recommends all WSU faculty, staff, and students upgrade to the new application now since users can expect many of the familiar features of Teams classic with no significant workflow impact in the upgraded Teams app.
Those still using Teams’ classic version can activate via the “Try the new Teams” button in the upper-left corner of the classic app. Please contact your local IT support team if needed, for transition assistance on a WSU-owned device.
It is possible to disable the new Teams and revert to Teams classic until Microsoft’s May changes.
If you experience issues with the “Try the new Teams” button, an error after downloading new Teams, or other new Teams install failures when attempting to transition to the new app now or closer to May, please confirm that your device meets the minimum system requirements for new Teams. If accessing Teams via a Windows device, reset or repair your Teams app by following the instructions in this WSU Knowledge Base article.
If you are unable to transition to new Teams due to hardware or operating system issues, please access Teams via the web. The Teams online platform is accessed via a web browser, with Google Chrome and Microsoft Edge now offering the new Teams experience.
If any additional issues persist, please connect with your local IT support team to complete additional troubleshooting.
Teams classic users who do not meet the new Teams prerequisites or are unable to be automatically moved to new Teams by mid-May will maintain classic access until July 1 to allow needed transition support. After July 1, Teams classic will no longer be functional.
Visit Microsoft’s support page to learn more about the new Microsoft Teams app.
Please contact Crimson Service Desk via email at crimsonservicedesk@wsu.edu or phone at 509-335-4357 with any questions.