Please see the following scheduled Information Technology Services (ITS) maintenance process:
Dates: March 11—15, 2024
Start Time: See schedule below.
End Time: See schedule below.
The following work is being completed:
- Core communication devices providing 5-digit dialing to other campuses will be replaced with new 8200L ISRs. Any rules required for firewall traffic will be requested.
- Core VoIP infrastructure will be moved to 4 new VM servers, extending the life and support of the telephone system.
- WSU Pullman’s UCCX Automatic Call Distribution (ACD) system will be upgraded to the latest version 12.5 (1) for on-premises deployments.
- ITS will also upgrade the VoIP system to version 15 of Call Manager.
| Date | Time | Target Work |
|---|---|---|
| March 11 | 9 a.m. to 6 p.m. | ITS will fail over the ITB half of the VoIP cluster to the Sloan half, shut down virtual servers in ITB, and clone data on ITB virtual servers to the new servers. |
| March 12 | 9 a.m. to 6 p.m. | ITS will fail over the Sloan half of the VoIP cluster to the ITB half, shut down virtual servers in ITB, and clone data on Sloan virtual servers to the new servers. |
| March 13 to March 14 | 8 p.m. to 3 a.m. | ITS will upgrade UCCX from version 11.6 to version 12.5(1). |
| March 14 to March 15 | TBD (If time permits) | ITS will upgrade the VoIP system to Call Manager version 15. |
All affected groups: WSU Pullman and WSU Research and Extension Units (REUs); departments using the UCCX system (Athletics, Housing, Creamery, KWSU, AOI, WSU Online)
All affected processes: Phone systems for WSU Pullman and WSU REUs. Phones may reregister during the initial start of a maintenance period but should return to normal service within 5 minutes.
During this maintenance timeframe, all service requests and changes for the Pullman and REU phone systems will be frozen until the upgrade is complete. Any required phone firmware upgrades and early application server upgrades will be completed as required before March 11 to minimize impact.
Duration of impact: Pullman and REU phone systems may reregister for 5 minutes. UCCX will be unavailable for 7 hours starting March 13.
Necessary follow up steps: While this work is not expected to impact Pullman or Extension users, ITS recommends users cycle the power on a phone by unplugging the cable from the back of the phone and plugging it back in if it does not re-register following any of the maintenance windows. UCCX users should also report any issues with the system following the March 13/14 maintenance.
Questions? To report unresolved phone issues, or for any additional questions, please contact Crimson Service Desk at crimsonservicedesk@wsu.edu or 509-335-4357.