Please see the following Information Technology Services (ITS) maintenance:
Dates: Thursday, October 21, 2021
Start Time: 8:00 p.m.
End Time: 8:30 p.m.
The following work is being completed: ITS will be doing a minor upgrade to all of the Palo Alto GlobalProtect VPN clients to address security vulnerabilities.
All affected groups: All WSU GlobalProtect VPN users (Pullman, Spokane, Everett, and Vancouver)
Duration of Impact: No outage is expected. The maintenance is expected to take between five to fifteen minutes. ITS will be upgrading the GlobalProtect VPN clients on the following firewalls:
* Pullman Border Firewall
* Spokane Border Firewall
* Everett Border Firewall
* Vancouver Border Firewall
* iReach Border Firewall
All Processes Affected: GlobalProtect VPN Software Clients.
Follow-up steps customers need to take: Upgrade the GlobalProtect client if or when prompted. Some users may already be running a higher version than the firewall serves up and thus will not be prompted to upgrade. If users have problems connecting to the VPN after upgrading their client, ITS suggests uninstalling and reinstalling the client, followed by rebooting their computer. The client can be found at https://vpn.wsu.edu.
For technical assistance: Please contact Crimson Service Desk via email at crimsonservicedesk@wsu.edu, by phone at (509) 335-4357, or online http://crimsonservicedesk.wsu.edu.