Dear University Community, Colleagues and Students,
In response to the increasing number of daily calls to the Crimson Service Desk from malicious entities attempting to gain unauthorized access to individual network ID (NID) accounts, Information Technology Services (ITS) is implementing enhanced identification verification procedures, beginning Monday, Oct. 21.
Any individuals contacting the Crimson Service Desk to request password or multi-factor authentication (MFA) resets will be invited to join a Zoom Room session for identification verification. During this session, users will be required to provide their WSU Cougar Card, high school identification card, or a state or government-issued ID, such as a driver’s license or passport.
I understand this is a change that may temporarily slow down your ability to access business resources, teaching, and learning. Unfortunately, this process change is necessary to ensure the security of your personal information.
In addition, I also want to remind everyone of the importance of safeguarding your Network ID and passwords.
Additional essential tips to enhance your online security:
- Do Not Approve Multi-Factor Authentication (MFA) requests you
did not initiate: This ensures that even if someone obtains your
password, they cannot access your account without the second factor authentication step. - Be Wary of Phishing Attempts: Be cautious of unsolicited emails or messages asking for your credentials. Always verify the source before clicking on any links or providing personal information. As a reminder, no WSU person, IT staff or otherwise, is authorized to ask you for your password or multi factor passcode.
- Secure Your Devices: Keep your operating system and applications updated to protect against vulnerabilities. Use antivirus software and be cautious when connecting to public Wi-Fi networks.
- Get Assistance Immediately: If you suspect any unauthorized access to your account, immediately notify abuse@wsu.edu.
Our ITS team values your partnership as our security protocols continue to evolve in response to changes in cybersecurity threats. By constantly assessing our processes and adjusting where needed, we are working to further protect our university community.
If you have questions about cybersecurity practices, please contact Crimson Service Desk by phone at (509) 335-4357 or via email at crimsonservicedesk@wsu.edu.
Thank you for your support in this important effort,
Antony J. Opheim
Vice President for Information Technology Services
and Chief Information Officer Information Technology Services,
Washington State University