Starting Monday, Sept. 16, Zoom AI Companion will become available to all faculty, staff, and students with a WSU Zoom account.
Zoom AI Companion is a Generative AI digital tool that offers WSU users new features to increase productivity, improve collaboration, facilitate creativity, and streamline workflow.
With the ability to support tasks such as creating meeting summaries, analyzing meeting recordings, building event invitations, and more, Zoom AI Companion can significantly enhance daily virtual operations across the system.
Get Started with Zoom AI Companion
All Zoom AI Companion features are disabled by default and can be enabled at any time via the WSU Zoom web portal with the following instructions:
- Sign in to wsu.zoom.us with your WSU credentials.
- Select Settings on the left navigation menu.
- Select the AI Companion tab.
- Select the toggle button next to the AI Companion feature you want to enable.
Supported Zoom AI Companion Features
The following Zoom AI features will be available for activation. In each section below, you will also find Zoom Support instructions for initiating each feature once it is manually enabled via the WSU Zoom web portal.
Meeting Summary
Meeting hosts can initiate an AI-generated summary of their meeting.
AI Companion Questions
Meeting participants can ask questions about the content of the meeting, such as “Catch me up”, “Was my name mentioned?”, and “What are the action items?”.
Smart Recording
Meeting hosts can organize their cloud recordings into smart chapters, capture highlights, identify action items with next steps, and access meeting coaching analytics.
Thread Summary
Condense Team Chat discussions and summarize messages into a single thread.
Chat Compose
Write Team Chat messages using context from meeting conversations and discussions while maintaining the ability to edit messages by adding tone, inputting prompts, or changing the message length.
Quick Schedule
Detect situations in Team Chat messages where a meeting can be created, and schedule meetings directly within Zoom.
Chat Compose
Write lobby chat messages using context from event conversations, while maintaining the ability to edit messages by adding tone, inputting prompts, or changing the message length.
Email Compose
Generate an email, subject lines, titles, and calls to action using context from the Zoom Event description or inputting a specific prompt.
Smart Content Compose
Generate event descriptions, session descriptions, speaker bios, lobby announcements, and more using context from the Zoom Event description or inputting a specific prompt.
Content Generation and Revision
Access templates tailored to various writing needs, receive insights and suggestions to help generate new ideas and incorporate unique perspectives, summarize document content, and highlight key points.
Sentence Completion
Receive predictive content suggestions to speed up the writing process.
These features are only available to WSU Zoom users with Zoom Phone licenses.
Call Summary
WSU Zoom Phone users can initiate an AI-generated call summary that is automatically accessible through the Zoom call history logs and can be edited and emailed via the WSU Zoom web portal.
Voicemail Tasks
WSU Zoom Phone users can access a summarized list of tasks from their voicemail transcription to identify important tasks promptly.
Voicemail Prioritization
WSU Zoom Phone users can define a topic or intent that the system will use to organize their incoming voicemails in order of priority.
SMS Threads Summary
WSU Zoom Phone users of call queues and auto-receptionists with Power Pack licenses can generate a summary for their SMS thread to understand the conversation and generate their response quickly.
At this time, the AI Companion features for Zoom Mail and Calendar and Whiteboard are unavailable to WSU Zoom users.
Regulated Data and Zoom AI Companion
WSU users leveraging Zoom for regulated data workflows, meetings, or communication must consult with their local IT support team, privacy officer, or WSU’s Zoom Services team to identify, discuss, and mitigate potential data risks with Zoom AI Companion and ensure compliance with university and federal data protection policies.
Who Has Access to My Zoom AI Companion Data?
Only hosts who have enabled AI Companion features for their meeting(s), along with WSU’s Zoom Services team, can access AI Companion data generated from various Zoom interactions.
Other Zoom users may be able to access AI Companion data only if it is intentionally or inadvertently shared.
How Zoom AI Companion Handles Your Data
Data from users’ interactions with the AI Companion features may be accessed, processed, and used by Zoom to provide and maintain the services, troubleshoot issues, and provide support.
Zoom does not use audio, video, chat, screen sharing, attachments, or other communications-like customer content to train Zoom’s or its third-party artificial intelligence models. Zoom only compiles data based on the resulting content from the AI Companion tools, not the content used to generate AI Companion summaries, next steps, and other similar details.
View a table of all data Zoom uses to power AI Companion features.
Support
View an FAQ about Zoom AI Companion capabilities at WSU.
WSU’s Zoom Services team is available via email at zoom.support@wsu.edu for any questions regarding Zoom AI Companion and assistance enabling or disabling AI Companion features.