Tutorials
Welcome to Crimson Service Desk
The Crimson Service Desk team is here to help with numerous tech questions! We offer one-on-one support through email, phone, and in-person.
Located on our website crimsonservicedesk.wsu.edu, Ask Butch is available 24/7 and capable of answering over 800 common issues. We also have a library of hundreds of self-help articles to provide immediate answers at all hours. Visit WSU’s Knowledge Base at kb.wsu.edu to view our support articles for commonly asked questions.
WSU offices with documentation or websites referencing CougTech should update this information and point visitors to the new Crimson Service Desk at crimsonservicedesk.wsu.edu. WSU employees are also encouraged to visit our site and see all we offer.
Services
Account & Email Assistance
- Network ID and myWSU
- Password resets
- Multi-Factor Authentication (MFA) resets
- Name changes
- Friend ID (FID) issues
- Class registration
- Windows reinstallation
General Troubleshooting
- Microsoft Office 365 issues
- Wireless connectivity issues
- VPN troubleshooting
Software & Resources
Faculty, Staff, and Students
Washington State University, through Information Technology Services, has officially partnered with several companies to provide educational pricing and discounts for individual, departmental, and personal purchases for WSU students, faculty, and staff.
Learn more about our different software and product offerings. Check back often as companies routinely update their respective educational pricing and other promotional discounts!
Software
Software for specific use on the WSU network is to be removed after leaving the university.
Adobe Creative Cloud
Adobe Creative Cloud is a set of applications and services from Adobe Inc. that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.
Office 365 Software Subscription
This software subscription is available to enrolled students and active employees. For enrolled students, the subscription starts the first day of their first semester at WSU.
Active faculty/staff and enrolled students can get their Office 365 software subscription here.
Azure Dev Tools for Teaching
Azure Dev Tools for Teaching is a Microsoft program to provide students with Microsoft software design, Microsoft developer tools, Cloud Computing Access and learning resources. This is available for all students and faculty. You are able to download software listed on the Azure website. Faculty, please be aware that while Azure software cannot be installed on the WSU-owned computers of individual faculty or staff, Azure software can be utilized in computer labs for lab situations to support education.
Information about Microsoft Azure Dev Tools for Teaching
Login portal for Microsoft Azure Dev Tools for Teaching
Departmental Software
Departments can obtain software for maintaining their daily operational infrastructure on university machines through WSU’s site licensing program. For more information, please refer to Software Site Licensing.
Teaching & Research Lab Software
Departmental labs that teach how to use Microsoft products, or use Microsoft products for research, may be eligible for lab use software. Please contact Crimson Service Desk for more information and program restrictions.
Local Computer Repair Resources
Please see below for a list of computer/hardware repair stores that we are aware of in the area.
- CORETECH
1500 Glenn Terrell Mall #30, Pullman, WA 99163
(509) 335-2326 - Palouse Hills Computing
130 S Grand Ave. Pullman, WA 99163
(509) 332-5393 - AugyTek
370 S Grand Ave. Pullman, WA 99163
(509) 332-6993 - Tired Computers
124 Baker St. #2 Moscow, ID 83843
(208) 590-7677 - VGH Computer Services
2002 W. Pullman Rd. Moscow, ID 83843
(208) 883-8372
Tutorials
Welcome to Crimson Service Desk
The Crimson Service Desk team is here to help with numerous tech questions! We offer one-on-one support through email, phone, and in-person.
Located on our website crimsonservicedesk.wsu.edu, Ask Butch is available 24/7 and capable of answering over 800 common issues. We also have a library of hundreds of self-help articles to provide immediate answers at all hours. Visit WSU’s Knowledge Base at kb.wsu.edu to view our support articles for commonly asked questions.
WSU offices with documentation or websites referencing CougTech should update this information and point visitors to the new Crimson Service Desk at crimsonservicedesk.wsu.edu. WSU employees are also encouraged to visit our site and see all we offer.
Services
Account & Email Assistance
- Network ID, myWSU, Canvas, and Panopto issues
- Password resets
- Multi-Factor Authentication (MFA) resets
- Name changes
- Friend ID (FID) issues
- Class registration
- Windows reinstallation
General Troubleshooting
- Microsoft Office 365 issues
- Wireless connectivity issues
- VPN troubleshooting
Software & Products
Faculty, Staff, and Students
Washington State University, through Information Technology Services, has officially partnered with several companies to provide educational pricing and discounts for individual, departmental, and personal purchases for WSU students, faculty, and staff.
Learn more about our different software and product offerings. Check back often as companies routinely update their respective educational pricing and other promotional discounts!
Software
Software for specific use on the WSU network is to be removed after leaving the university.
Adobe Creative Cloud
Adobe Creative Cloud is a set of applications and services from Adobe Inc. that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.
Office 365 Software Subscription
This software subscription is available to enrolled students and active employees. For enrolled students, the subscription starts the first day of their first semester at WSU.
Active faculty/staff and enrolled students can get their Office 365 software subscription here.
Microsoft Imagine is now Azure Dev Tools for Teaching
The Microsoft Imagine program continues to evolve. Effective Feb. 13, 2019, the Microsoft Imagine program was renamed Azure Dev Tools for Teaching. Software previously available through the Microsoft Imagine Premium program will still be available to students who are currently enrolled in a designated STEM (Science, Technology, Engineering, and Math) course per the terms of the Microsoft Azure program. Microsoft Standard will also continue to be available to all WSU students, faculty, and staff through the Microsoft Azure program.
Each year, program agreements are valid from June 30 through July 1 of the following year. It is not guaranteed that the agreement will be renewed after the July 1 end date.
Students
The selection of Azure Dev Tools for Teaching (formerly Microsoft Imagine Premium) software is available to WSU students who are currently enrolled in a WSU STEM course, regardless of major. When enrolled in these courses, students may download the available software to their laptop or desktop from Microsoft Azure Dev Tools for Teaching. The license is a perpetual, non-commercial use license so students are allowed to use the software legally after school ends and even after they graduate as long as it is not for commercial purposes.
Faculty
Microsoft Azure software is also available to faculty who are currently teaching a WSU STEM course. Faculty may download the available software to their laptop or desktop from Microsoft Azure. Please be aware that while Azure software cannot be installed on the WSU-owned computers of individual faculty or staff, Azure software can be utilized in computer labs for lab situations to support education.
MICROSOFT AZURE (FORMERLY MICROSOFT IMAGINE)
Departmental Software
Departments can obtain software for maintaining their daily operational infrastructure on university machines through WSU’s site licensing program. For more information, please refer to Software Site Licensing.
FTP (File Transfer Protocol) Software
Required for transferring files.
FTP Client
We recommend the current release of the secure FTP client, FileZilla. This product has a history of good support and has proven their ability to connect to the mainframe using the secure SSL FTP protocol. It also supports TLS and SSH.
FTP Server
Many FTP servers work well. We have had success with the freeware FTP server by FileZilla. FTP servers must support the SSL FTP protocol at a minimum of 128-bit encryption.
SSH-Secure Shell
If you are using a Windows system, download and install a copy of SSH client software. Several common freely available products are listed here: http://www.putty.org
For Apple, Linux, and other UNIX users, the SSH program is built-in.
Teaching & Research Lab Software
Departmental labs that teach how to use Microsoft products, or use Microsoft products for research, may be eligible for lab use software. Please contact Crimson Service Desk for more information and program restrictions.
Hardware
Please see below for a list of computer/hardware repair stores that we are aware of in the area.
- CORETECH
1500 Glenn Terrell Mall #30, Pullman, WA 99163
(509) 335-2326 - Palouse Hills Computing
130 S Grand Ave. Pullman, WA 99163
(509) 332-5393 - AugyTek
370 S Grand Ave. Pullman, WA 99163
(509) 332-6993 - Tired Computers
124 Baker St. #2 Moscow, ID 83843
(208) 590-7677 - VGH Computer Services
2002 W. Pullman Rd. Moscow, ID 83843
(208) 883-8372