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Washington State University
Information Technology Services
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Don’t find what you need here? The WSU Knowledge Base offers FAQ’s and information on a variety of other topics.

Video Tutorials

Walk-in: (MAP)
CUE Room 302
Call:
509-335-HELP(4357)
Time:
Monday – Friday
8:00am – 5:00pm

Welcome to Crimson Service Desk

The Crimson Service Desk is here to help. Our support team offers multiple support options from one-on-one support to a wide variety of support articles.

Ask Butch is available 24/7 and capable of answering over 800 common issues located at crimsonservicedesk.wsu.edu our website contains a library of topics to provide immediate answers both during and after business hours. Support articles to commonly asked questions can be found at kb.wsu.edu.

WSU offices offering documentation and/or websites that reference CougTech as a student resource should update their sites to point visitors to the new Crimson Service Desk at crimsonservicedesk.wsu.edu. WSU employees also are encouraged to visit the site and see all it offers.

Services

Walk-In Services

Account & Email Assistance

  • Network ID / myWSU / Canvas issues
  • Password resets
  • Multi-factor authentication resets

General Troubleshooting

  • Microsoft Office 365 issues
  • Wireless connectivity issues
  • VPN troubleshooting

Software & Products

Faculty, Staff, and Students

Washington State University, through Information Technology Services, has officially partnered with several companies to provide educational pricing and discounts for individual, departmental, and personal purchases for WSU students, faculty, and staff.
Click on the Software & Products section to learn more about the different offerings. Check back often as companies routinely update their respective educational pricing and other promotional discounts!

Software

Software for specific use on the WSU network is to be removed after leaving the University.

Office 365 Software Subscription

This software subscription is active as long as you are an enrolled student or active employee. For students, the subscription starts the first day of the first semester they are enrolled in a class.

Actively enrolled students and faculty/staff can get their Office 365 software subscription here.

Microsoft Imagine is now Azure Dev Tools for Teaching

The Microsoft Imagine program continues to evolve. Effective February 13, 2019, the Microsoft Imagine program has been renamed Azure Dev Tools for Teaching. Software previously available through the Microsoft Imagine Premium program will still be available to students who are currently enrolled in a designated STEM (Science, Technology, Engineering, and Math) course per the terms of the Microsoft Azure program. Microsoft Standard will also continue to be available to all WSU students, faculty, and staff through the Microsoft Azure program.

Program agreements are valid from June 30th of each year through July 1, of the following year. It is not guaranteed that the agreement will be renewed after the July 1st end date of the program agreement.

STUDENTS

The selection of Azure Dev Tools for Teaching (formerly Microsoft Imagine Premium) software is available to WSU students who are currently enrolled in a WSU STEM course, regardless of major. When enrolled in these courses, students may download the available software to their laptop or desktop from Microsoft Azure Dev Tools for Teaching. The license is a perpetual, non-commercial use license so students are allowed to use the software legally after school ends and even after they graduate as long as it is not for commercial purposes.

FACULTY

Microsoft Azure software is also available to faculty who are currently teaching a WSU STEM course. Faculty may download the available software to their laptop or desktop from Microsoft Azure. Please be aware that while Azure software cannot be installed on individual staff or faculty WSU owned computers, for lab situations in support of education the software from Imagine can be utilized in computer labs.

MICROSOFT AZURE (FORMERLY MICROSOFT IMAGINE)

Departmental Software

Departments needing software for the purpose of maintaining their daily operational infrastructure on university machines can be obtained through the site licensing program. For more information, refer to Software Site Licensing.

FTP (File Transfer Protocol) Software

Required for transferring files

FTP Client

We recommend either the current release of the secure FTP client FileZilla – http://filezilla-project.org/. This product has a history of good support, have proven their ability to connect to the mainframe using the secure SSL FTP protocol. (Also support TLS and SSH.)

FTP Server

Many FTP servers work well. We have had success with the freeware FTP server by FileZilla http://filezilla-project.org/ . FTP servers must support the SSL FTP protocol at a minimum of 128-bit encryption.

SSH-Secure Shell

If you are using a Windows system, download and install a copy of SSH client software. Several common freely available products are listed here: http://www.putty.org

For Apple, Linux, and other UNIX users, the SSH program is built-in.

Teaching & Research Lab Software

Departmental labs whose purpose is to teach how to use Microsoft products or that use a Microsoft product for research may be eligible for lab use software. Please contact Crimson Service Desk for more information and program restrictions.

TN3270 Software

Required for connecting/uploading/downloading to WSU mainframe/AIS application.

TN3270 Client

Many TN3270 clients will work when connecting to Administrative Information Systems (AIS). The only requirement is that the client must establish a secure connection.

For Windows clients we recommend purchasing QWS3270 Secure from Jolly Giant. This client provides secure TN3270 connections to the mainframe and has additional functionality that allows it to work better in our networking environment compared to freeware TN3270 alternatives.

For Mac clients we recommend TN3270 X from Brown University This client is free and provides secure TN3270 connections to the mainframe

BUD – Upload and Download AIS Files

Many AIS applications have file upload and/or download capabilities. These file uploads and downloads are dependent on a specific TN3270 client to work. Now with the assistance of the BUD web application uploads and downloads can be done from any TN3270 client.

View a walkthrough of downloading AIS files with a TN3270 client.

VPN (Virtual Private Network) Software

Required for establishing a secure connection to WSU network resources and servers.

GlobalProtect VPN

A full description of this service, features and downloads: https://its.wsu.edu/ssl-vpn/

Products

Apple

Washington State University and Apple have partnered to provide Apple education pricing for students, faculty, and staff through the Apple Authorized Campus Store Coretech located in the Compton Union Building.

Shop now online or stop by the store Monday through Friday 8AM – 5PM and Saturday 12 – 4PM located on the Ground Floor of the CUB.

AT&T

Washington State University and AT&T have partnered to offer discounts to WSU faculty, staff, and students. Faculty, staff, and students currently using AT&T service or interested in selecting AT&T as their service provider can receive monthly discounts. This partnership means you will save on your monthly bill and be eligible for additional promotions and discounts only offered to WSU.

Loaners

Check if we have any available chromebooks to loan at:

https://itsforms.wsu.edu/Laptop/LaptopLoaner.aspx