Effective Tuesday, Jan. 21, 2025, Information Technology Services (ITS) is removing the Phone (SMS and Voice Call) security method for multi-factor authentication (MFA) from options available during the onboarding process for new WSU Network ID (NID) and Friend ID (FID) accounts.
New WSU accounts created on or after Jan. 21 can enable and use the following security methods for MFA:
- Okta Verify: Approve a push notification via this mobile app
- Okta FastPass: Approve a notification via this desktop app
- Google Authenticator: View a time-based one-time passcode via this mobile app
- Security Key: Insert a physical, specialized key into the device to authenticate
- Biometric Authenticator: Authenticate via fingerprint or facial recognition
Review additional information regarding MFA at WSU.
No additional changes to the account creation process are expected.
This update is part of ITS’ preparation for the complete removal of the Phone (SMS and Voice Call) security method for all users on March 25, 2025. Updating the onboarding process ahead of the systemwide removal ensures new WSU users do not need to take any action in March.
For any questions, please contact Crimson Service Desk at crimsonservicedesk@wsu.edu or 509-335-4357.