Please see the following scheduled Information Technology Services (ITS) maintenance processes below.
Dates: Monday, Dec. 16 – Thursday, Dec. 19
Start Time: Please see schedule below.
End Time: Please see schedule below.
The following work is being completed: ITS is implementing a quarterly network infrastructure upgrade process to address security and bug fixes. This quarter’s updates will follow the schedule below. Network service interruptions are expected during the starred timeframe:
| Category | Time/Day | 16-Dec Monday | 17-Dec Tuesday | 18-Dec Wednesday | 19-Dec Thursday |
|---|---|---|---|---|---|
| APs | 4 a.m. – 6 a.m. | **APs** | |||
| Distribution Switches, Core Switches, and Core Routers | 4 a.m. – 6 a.m. | Pullman Core Switches & Routers | |||
| Core Switches and Core Routers | 8 p.m. – 11:59 p.m. | Vancouver, Tri-Cities | Spokane, Everett | ||
| Firewall Operating System | 4 a.m. – 6 a.m. | Pullman Border, Pullman Campus/DataCenter | |||
| Firewall Operating System | 8 p.m. – 11:59 p.m. | Spokane, Yakima, Everett | Tri-Cities |
All affected groups: WSU System
Duration of impact for all locations: While network/internet outages during the highlighted maintenance window above are not expected to exceed 15-30 minutes, the entire maintenance windows are reserved for this work. No outages are expected for the Core Switch and Core Router upgrades due to infrastructure redundancy.
All processes affected: Internet and VoIP phone connectivity. The firewall failovers will also cause a one- to two-second delay in traffic each time, possibly affecting very sensitive jobs.
Follow up steps customers need to take: None.
Questions? ITS encourages you to attend Network/Firewall Office Hours via Zoom every Thursday from 1 p.m. to 3 p.m. Crimson Service Desk is also available via email at crimsonservicedesk@wsu.edu or phone at 509-335-4357 for additional support.