Information Technology Services (ITS) has received reports of Zoom calendar sync issues linked to a legacy connection between Zoom and WSU Outlook calendars. Affected users may experience:
- Meetings that do not load correctly in the Zoom desktop application
- Difficulty joining meetings from the calendar tab
- Slow performance when the calendar tab loads
- An error message stating, “An error occurred. Try again later,” with a Refresh button
Users can resolve these issues by refreshing their calendar sync, as detailed in the WSU Knowledge Base instructions for syncing an Outlook calendar with Zoom. To refresh the connection, users must first select Delete to remove the existing connection, then select Configure to set it up again.
A sync refresh also serves as a helpful preventive step for any Zoom user with a connected Outlook calendar. If a refresh does not resolve a user’s issue, please escalate it to zoom.support@wsu.edu.