Please see the following scheduled Information Technology Services (ITS) maintenance process:
Date: Monday, March 31, 2025
Start Time: 12 p.m.
The following work is being completed: ITS is increasing the WSU Okta account lockout delay from five minutes to 30 minutes to ensure existing Okta password policies comply with PCI DSS 4.0 requirements, which mandate a minimum lockout duration of 30 minutes.
All affected groups: WSU Okta users who complete 10 failed login attempts and enter a locked account state. Data currently indicates less than 1% of active WSU Okta users enter a locked account state and may be impacted by this change.
All affected processes: WSU Okta password policies, along with the amount of time an account remains locked before auto-unlocking.
Duration of impact: This is a permanent policy change. Impacted accounts will automatically unlock after 30 minutes.
Necessary follow up steps: Impacted users can use the Unlock Account? feature that is currently available on the initial WSU login prompt to complete the self-service unlock process ahead of the 30-minute auto-unlock.
Questions? Please contact Crimson Service Desk at crimsonservicedesk@wsu.edu or 509-335-4357.