Telephone Product Information

All VoIP and Softphones must be purchased through WSU ITS. All phones require a license to include standalone softphone clients. For pricing information, please review ITS’ service rates.

VOIP Features

The WSU Pullman telephone system now provides several extended features. These features require initial setup and need to be requested by the department using the ITS Customer Center.

Service Request System Instructions

• VoIP enhanced features add to existing phone
• VoIP enhanced features add to new phone

• Single Inbox Messaging: This provides the ability to receive voicemail messages as an Outlook/Exchange email message with the voice message delivered as a .WAV file attachment. The system synchronizes message status, deletions, and the message waiting light between the email and phone systems.
Please Note:
• The Single Inbox Messaging feature is available only to individuals utilizing the central WSU exchange mailbox system.
• Please be aware that any voicemail that is received and stored within email will be subject to federal and state regulations concerning public records requests, litigation holds, and subpoenas.
• Reach Me Anywhere (Single Number Reach): This provides the ability to have calls to the office ring either a cell phone or another number after a few rings. This feature does not require a smart phone. Calls can be switched back and forth between a cell phone and the office phone.
• Point to Point Video Calling: The WSU Pullman Unified Communication system now supports Point to Point Video Phone service. This requires a video-capable Cisco IP phone with camera, or a Cisco Jabber Softphone client at both ends of the call, When you call from one supported phone to another video phone on campus, a high quality point to point video call opens and you will be able to see and talk to the other party.
• Voicemail and Phone Web Page Access: The above features also include access to end-user web pages for voicemail and phones. Access to these web pages can also be requested even if the above features are not enabled.
• Mobile Remote Access (MRA): This provides the ability of a physical phone to register from off WSU Pullman campus using the credentials of an active WSU employee. It is available on Cisco 78xx and 88xx model phones and supports multiple lines based on phone model and up to eight lines for Jabber softphones. It requires Power Over Ethernet (POE) connection or external power supply and internet. Support for local network and endpoint devices is not covered by ITS.
• Cisco Jabber Softphone: This provides up to eight lines for use on Windows and Mac desktops, laptops, and Surface devices. It also provides single line support on tablets and mobile devices to include iPhone and Androids. Support for local network and endpoint computers and devices is not covered by ITS.
• Cisco IP Communicator Softphone: This is a Windows only multi-line desktop softphone. The user’s computer must be on the core WSU wired network or connected to an authorized WSU network through VPN. Support for local network and endpoint computers and devices is not covered by ITS.

All VoIP and Softphones must be purchased through WSU ITS. All phones require a license to include standalone softphone clients. For pricing information, please review ITS’ service rates.

Telephone Equipment Options and Features

Phone Model Overview

Order your phone equipment here

IP Telephones

The most common phone for new deployments, upgrades, and replacements is the Cisco IP Phone 7821. This is a two-line 10/100mbps phone.