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Information Technology Services

Telephone Product Information

The WSU Pullman Telephone System now provides some extended features. These features require some initial setup, and need to be requested by the department using https://ServiceRequest.it.wsu.edu/.

Service Request System Instructions

Current Extended Telephone System Features Include:

  • Single Inbox Messaging – this provides the ability to receive voicemail messages as an Outlook/Exchange email message with the voice message delivered as a .WAV file attachment. The system synchronizes message status, deletions, and the message waiting light between the email and phone systems.
    • Please Note:

    • The Single Inbox Messaging feature is available only to individuals utilizing the central WSU exchange mailbox system.
    • Please be aware that any voicemail that is then received and stored within email will be subject to federal and state regulations concerning public records requests, litigation holds and subpoenas
  • Reach Me Anywhere (Single Number Reach) – this provides the ability to have calls to the office ring either a cell phone or another number after a few rings. This feature does not require a smart phone. Calls can be switched back and forth between a cell phone and the office phone.
  • Point to Point Video Calling – The WSU Pullman Unified Communication system now supports Point to Point Video Phone service.   This requires a video-capable Cisco IP phone with camera, or a Cisco Jabber Softphone client at both ends of the call,  When you call from one supported phone to another video phone on campus, a high quality point to point video call opens and you will be able to see and talk to the other party. 
  • Voicemail and Phone Web Page Access – the above features also include access to end-user web pages for voicemail and phones. Access to these web pages can also be requested even if the above features are not enabled.