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Washington State University
Information Technology Services

2021-2022 Service Rates

Effective July 1, 2021 – June 30, 2022

Administrative and Business

Annual Fee $3,306
   
SharePoint Hosting Service
Setup Fee $93
Annual Maintenance $93
   

Communication and Collaboration

Connectivity Services
Ethernet Activation (per jack) $193
10G Layer 2 Connection (per port)* $4,660
1G Layer 2 Connection (per port)* $586
Data Connection (auxiliary or self-supporting units) (per month) $18
Troubleshooting Customer EquipmentTime & Materials**
There will be a charge for technician time (at standard labor rate) when troubleshooting and resolving issues when the problem is due to a customer provided network device (hub, switch, router, etc.)
Designer and Consultant Labor Time & Materials**
   
Phone & Voice Services
VoIP Phone Setup$69.75
VoIP Phone Feature Changes Additions/Custom Options$69.75
Toll Free Number Set Up/Change$69.75
Additional Voice Mail Set Up/Change$69.75
Phone Trees Set Up/ChangeTime & Materials**
Phone Connection (non-standard for auxiliary or self-supporting units (per month)$32.31
Analog Installation$469
Analog Move Time & Materials**
CentraNet Install$144
CentraNet Phone Service (per month)$68
CentraNet Voicemail (per month)$27
Long Distance - pass through charges from vendorWSU Long Distance Rates
ACD Group
ACD License - Full license charge per NEW PHONE being added to a new or existing ACD group. Not applied to the existing ACD phone being replaced by a new phone.$1,100
New Phone Set Up - Time & Materials, minimum of $69.75 per phone, plus license fee of $1,100 per phone.Time & Materials**
New Group Set Up - Time & Materials, minimum of $69.75, plus license fee of $1,100 per phone.Time & Materials**
ACD Feature Change - Time & Materials, minimum of $69.75.Time & Materials**
   
Standard VoIP Phones
Model # 7811
1-line High-resolution 3.28” grayscale display, non-backlit 10/100 Ethernet Port Speakerphone, wall mountable
$572.05
7811 Wall mount $650.79
Model #7821…2-Line Phone$626.36
Model #7841…4-Line Phone$725.91
Model #7861…16-Line Phone$753.06
Model #8800 Expansion Module$579
8800 expansion mod: $504.21
Model #8811
5-line high-resolution 5” grayscale display 10/100/1000 Ethernet Port Speakerphone
$798.31
8811 wall mount $877.05
Model #8831…Conference Station Phone-No PC Port$2,020.13
Model #8845 5-Line Gigabit, Color Display, Bluetooth, Video Camera$915.96
Model #8861 5-Line Gigabit, Color Display, USB Headset Support, CKEM Support$1,042.67
8861 w/key expansion$1,554.03
Softphone w/Existing #$69.75
Softphone w/New #$395.56
New Analog Line$469.00
New Centranet Line$144.00
New Toll Free$69.75
New phone #/no instrument$69.75
Replace Phone$69.75
   
Phone Accessories
Power Cube 3: $49.97
Power Cube 4: $68.71
Power Cord$7
   

Data Center Services

Physical Server Hosting
Annual Fee $1116
Per Device $68
Additional Network Connection $30
   
VM Hosting
Setup Fee $186
Annual Fee $93
RAM (per GB) $9.16
Storage (per GB) $1.86
Configuration Change $93
   
Server Backup
Annual Fee $1116
Backup per MB $.000576
Setup Fee $186
   
Managed Server Support
Annual Fee (per server) $2,232
Labor Rate (per hour) $93
   
Optical Scanning
Scan Setup (per job rate) $16
Scanning (per sheet rate) .30
Standard Report Print (per job rate) $23
Standard Sheet Sales (per sheet rate) .10
Labor Rate (per hour rate) $93
   

End User Computing

Desktop Support
Labor Rate (per hour) $93
Site License (See Separate Rate Sheet)
   
   

INFORMATION SECURITY

SSL Certificates
SSL Certificates (up to 50)$640
SSL Certificates (Unlimited)$2,210
   

Infrastructure

Firewall Services
Labor Rate (per hour) $93
   
Administrative Service Charge (ASC) is included in the service rates above. Some grant funded accounts may be exempt from these ASC charges.
   
*Service is only available to connect directly through Data Center and MCFs. Departments are responsible for any additional costs incurred to connect to multiple MCF locations and will be billed at the standard labor rate. The optic must be purchased from ITS (cost is not included in the connection fee). The type of optic required varies and will be quoted separately.
   
**Time is billed at the current Technician Services rate with a 30 minute minimum. Technician time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime).
   

 

Administrative and Business

Cougar Manager
Setup Fee$65.00
Annual Fee ( < 49 users)$300.00
Annual Fee ( >= 50 users)$500.00
Labor Rate (per hour)$65.00
SharePoint Business Forms
Setup $3,683.00
Annual Fee$3,965.00
   
SharePoint Hosting Service
Setup Fee$65.00
Annual Maintenance$65.00
5GB of Storage$325.00
Provisioning Charge (Move/Add/Change) $65.00
Custom URL Name$130.00
   

Communication and Collaboration

Connectivity Services
Ethernet Activation (per jack) $130.00
Data Connection (non-standard for auxiliary or self-supporting units) (per month) $13.25
10G Layer 2 Connection (per port)*$4,450.00
1G Layer 2 Connection (per port)*$495.00
Troubleshooting Customer EquipmentTime & Materials**
There will be a charge for technician time (at standard labor rate) when troubleshooting and resolving issues when the problem is due to a customer provided network device (hub, switch, router, etc.)
   
Phone & Voice Services
Calling Card
VoIP Phone Setup$48.75
VoIP Phone Feature Changes Additions/Custom Options$48.75
Toll Free Number Set Up/Change$48.75
Additional Voice Mail Set Up/Change$48.75
Phone Trees Set Up/Change$48.75
Phone Connection (non-standard for auxiliary or self-supporting units (per month)$30.30
Analog Installation$375.00
Analog Move Time & Materials**
CentraNet Phone Service$56.00
CentraNet Voicemail$26.00
Long Distance - pass through charges from vendorWSU Long Distance Rates
ACD Group
ACD License - Full license charge per NEW PHONE being added to a new or existing ACD group. Not applied to the existing ACD phone being replaced by a new phone. $1,100.00
New Phone Set Up - Time & Materials, minimum of $48.75 per phone, plus license fee of $1,100.00 per phone.Time & Materials**
New Group Set Up - Time & Materials, minimum of $48.75, plus license fee of $1,100.00 per phone.Time & Materials**
ACD Feature Change - Time & Materials, minimum of $48.75.Time & Materials**
   
Standard VoIP Phones
Model #7821…2-Line Phone$450.00
Model #7841…2-Line Phone$527.00
Model #7861…16-Line Phone$548.00
Model #8831…Conference Station Phone-No PC Port$1,244.00
   
Special Purpose Phones
Model #6901 1-Line Basic Phone - no display, no speaker, wall mountable$349.00
Model #7945 2-Line Gigabit, Color Display, useful for ACD$677.00
Model #7975 8-Line Gigabit, Color Display, useful for ACD$967.00
Model #8800 Expansion Module$600.00
Model #8845 5-Line Gigabit, Color Display, Bluetooth, Video Camera$673.00
Model #8861 5-Line Gigabit, Color Display, USB Headset Support, CKEM Support$756.00
Model #9951 5-Line Gigabit, Color Display, USB Headset Support, Bluetooth, CKEM Support$914.00
   
Phone Accessories
Transformer$45.00
Power Cord$7.00
Requests at no Cost
1) Ethernet Configuration Change
2) Name Change
3) Caller ID Change
4) Restrict/Un-Restrict a Phone for Long Distance
5) Budget Changes
   

Data Center Services

Physical Server Hosting
Annual Fee$780.00
Per Device$45.00
Additional Network Connection$25.00
   
VM Hosting
VM Base Package (includes 2GB RAM, 2 CPU, 50GB storage & setup fee) $407.00
Setup Fee$195.00
Annual Fee$277.00
Maintenance Fee$65.00
Additional 2GB of RAM$112.00
Additional 50GB of Storage$100.00
   
Server Backup
Annual Fee$780.00
Backup per MB$0.00104200
   
Managed Server Support$1,560.00
Labor Rate (per hour)$65.00
   
Optical Scanning
Scan Setup (per job rate) $10.00
Scanning (per sheet rate) $0.10
Standard Report Print (per job rate) $15.00
Standard Sheet Sales (per sheet rate) $0.10
Computer Operator (per hour rate) $65.00
Evaluation Sheet Print (per sheet rate) $0.10
   

End User Computing

Desktop Support
Labor Rate (per hour)$65.00
Site License (See Separate Rate Sheet)
   

Infrastructure

Firewall Services
Labor Rate (per hour)$65.00
   
Administrative Service Charge (ASC) is included in the service rates above. Some grant funded accounts may be exempt from these ASC charges.
   
*Service is only available to connect directly through Data Center and MCFs. Departments are responsible for any additional costs incurred to connect to multiple MCF locations and will be billed at the standard labor rate. The optic must be purchased from ITS (cost is not included in the connection fee). The type of optic required varies and will be quoted separately.
   
**Time is billed at the current Technician Services rate with a 30 minute minimum. Technician time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime).

Recurring Monthly Charges

Centra Net
Phone Service$56.00
Voicemail$26.00
Note: The Recurring Monthly Charges above include the ASC; they are the rates charged to all departments.  Where these charges are paid from grant accounts, the ASC portion is first deducted, reducing monthly charges by 8%.