2019 Service Rates

Administrative and Business

Cougar Manager
Setup Fee		$65.00
Annual Fee ( < 49 users)		$300.00
Annual Fee ( >= 50 users)		$500.00
Labor Rate (per hour)		$65.00
SharePoint Business Forms
Setup		$3,683.00
Annual Fee		$3,965.00
SharePoint Hosting Service
Setup Fee		$65.00
Annual Maintenance		$65.00
5GB of Storage		$325.00
Provisioning Charge (Move/Add/Change)		$65.00
Custom URL Name		$130.00
Communication and Collaboration
Connectivity Services
Ethernet Activation (per jack)		$130.00
Data Connection (non-standard for auxiliary or self-supporting units) (per month)		$13.25
10G Layer 2 Connection (per port)*		$4,450.00
1G Layer 2 Connection (per port)*		$495.00
Troubleshooting Customer Equipment		Time & Materials**
There will be a charge for technician time (at standard labor rate) when troubleshooting and resolving issues when the problem is due to a customer provided network device (hub, switch, router, etc.)
Phone & Voice Services
Calling Card
VoIP Phone Setup		$48.75
VoIP Phone Feature Changes Additions/Custom Options		$48.75
Toll Free Number Set Up/Change		$48.75
Additional Voice Mail Set Up/Change		$48.75
Phone Trees Set Up/Change		$48.75
Phone Connection (non-standard for auxiliary or self-supporting units (per month)		$30.30
Analog Installation		$375.00
Analog Move		Time & Materials**
CentraNet Phone Service		$56.00
CentraNet Voicemail		$26.00
Long Distance - pass through charges from vendor		WSU Long Distance Rates
ACD Group
	ACD License - Full license charge per NEW PHONE being added to a new or existing ACD group. Not applied to the existing ACD phone being replaced by a new phone.	$1,100.00
	New Phone Set Up - Time & Materials, minimum of $48.75 per phone, plus license fee of $1,100.00 per phone.	Time & Materials**
	New Group Set Up - Time & Materials, minimum of $48.75, plus license fee of $1,100.00 per phone.	Time & Materials**
	ACD Feature Change - Time & Materials, minimum of $48.75.	Time & Materials**
Standard VoIP Phones
	Model #7821…2-Line Phone	$450.00
	Model #7841…2-Line Phone	$527.00
	Model #7861…16-Line Phone	$548.00
	Model #8831…Conference Station Phone-No PC Port	$1,244.00
Special Purpose Phones
	Model #6901 1-Line Basic Phone - no display, no speaker, wall mountable	$349.00
	Model #7945 2-Line Gigabit, Color Display, useful for ACD	$677.00
	Model #7975 8-Line Gigabit, Color Display, useful for ACD	$967.00
	Model #8800 Expansion Module	$600.00
	Model #8845 5-Line Gigabit, Color Display, Bluetooth, Video Camera	$673.00
	Model #8861 5-Line Gigabit, Color Display, USB Headset Support, CKEM Support	$756.00
	Model #9951 5-Line Gigabit, Color Display, USB Headset Support, Bluetooth, CKEM Support	$914.00
Phone Accessories
	Transformer	$45.00
	Power Cord	$7.00
Requests at no Cost
	1) Ethernet Configuration Change
	2) Name Change
	3) Caller ID Change
	4) Restrict/Un-Restrict a Phone for Long Distance
	5) Budget Changes
Data Center Services
Physical Server Hosting
Annual Fee		$780.00
Per Device		$45.00
Additional Network Connection		$25.00
VM Hosting
VM Base Package (includes 2GB RAM, 2 CPU, 50GB storage & setup fee)		$407.00
Setup Fee		$195.00
Annual Fee		$277.00
Maintenance Fee		$65.00
Additional 2GB of RAM		$112.00
Additional 50GB of Storage		$100.00
Server Backup
Annual Fee		$780.00
Backup per MB		$0.00104200
Managed Server Support		$1,560.00
Labor Rate (per hour)		$65.00
Optical Scanning
Scan Setup (per job rate)		$10.00
Scanning (per sheet rate)		$0.10
Standard Report Print (per job rate)		$15.00
Standard Sheet Sales (per sheet rate)		$0.10
Computer Operator (per hour rate)		$65.00
Evaluation Sheet Print (per sheet rate)		$0.10
End User Computing
Desktop Support
Labor Rate (per hour)		$65.00
Site License (See Separate Rate Sheet)
Infrastructure
Firewall Services
Labor Rate (per hour)		$65.00
Administrative Service Charge (ASC) is included in the service rates above. Some grant funded accounts may be exempt from these ASC charges.
*Service is only available to connect directly through Data Center and MCFs. Departments are responsible for any additional costs incurred to connect to multiple MCF locations and will be billed at the standard labor rate. The optic must be purchased from ITS (cost is not included in the connection fee). The type of optic required varies and will be quoted separately.
**Time is billed at the current Technician Services rate with a 30 minute minimum. Technician time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime).

WSU Long Distance Rates

Telecom Services

Data Services
1) Data Installation/Activation (per jack)		$130.00
VoIP Phone Services
1) VoIP Phone Instruments Only (VoIP Phone setup is extra)
	Model #7821…2-Line Phone	$450.00
	Model #7821…2-Line Phone	$527.00
	Model #7861…16-Line Phone	$548.00
	Model #8831…Conference Station Phone-No PC Port	$1,244.00
Accessories:
	Transformer	$45.00
	Power Cord	$7.00
Special Purpose phones:
	Model #6901 1-Line Basic Phone - no display, no speaker, wall mountable	$349.00
	Model #7945 2-Line Gigabit, Color Display, useful for ACD	$677.00
	Model #7975 8-Line Gigabit, Color Display, useful for ACD	$967.00
	Model #8800 Expansion Module	$600.00
	Model #8845 5-Line Gigabit, Color Display, Bluetooth, Video Camera	$673.00
	Model #8861 5-Line Gigabit, Color Display, USB Headset Support, CKEM Support	$756.00
	Model #9951 5-Line Gigabit, Color Display, USB Headset Support, Bluetooth, CKEM Support	$914.00
2) VoIP Phone Setup		$48.75
3) VoIP Phone Feature Changes Additions/Custom Options		$48.75
4) ACD Group
	ACD License - $1,100.00. Full license charge per NEW PHONE being added to a new or existing ACD group. Not applied to the existing ACD phone being replaced by a new phone.
	New Phone Set Up - Time & Materials (see note 1), minimum of $48.75 per phone, plus license fee of $1,100.00 per phone.
	New Group Set Up - Time & Materials (see note 1), minimum of $48.75, plus license fee of $1,100.00 per phone.
	ACD Feature Change - Time & Materials (see note 1), minimum of $48.75.
Other Phone Services
1)  Toll Free Number Set Up/Change		$48.75
2)  Long Distance and Calling Card - pass through charges from vendor
3)  Additional Voice Mail Set Up/Change		$48.75
4)  Phone Trees Set Up/Change - Time and Materials (see note 1), minimum of		$48.75
Analog Service
1)  Analog Installation		$375.00
2)  Analog Move (Time & Materials, see note 1)
3)  Other Special Support (Time & Materials, see note 1)
Technician Services
1)  Troubleshooting Customer Equipment (per hour rate) (Time & Materials, see note 1 and 2)		$65.00
2)  Designer and Consultant (See Note 6)		$65.00

Computing Services

Optical Scanning (see note 5)
1) Scan Setup (per job rate)		$10.00
2) Scanning (per sheet rate)		$0.10
3) Standard Report Print (per job rate)		$15.00
4) Standard Sheet Sales (per sheet rate)		$0.10
5) Computer Operator (per hour rate)		$65.00
6) Evaluation Sheet Print (per sheet rate)		$0.10

Service Requests at no Cost
	1) Ethernet Configuration Change
	2) Name Change
	3) Caller ID Change
	4) Restrict/Un-Restrict a Phone for Long Distance
	5) Budget Changes

Service		Rate
Cougar Manager
Setup Fee		$65.00
Annual Fee ( < 49 users)		Updating
Annual Fee ( >= 50 users)		Updating
Labor Rate (per hour)		$65.00
Data Center Services
Physical Server Hosting
Annual Fee		$780.00
Per Device		$45.00
Additional Network Connection		$25.00
VM Hosting
VM Base Package (includes 2GB RAM, 2 CPU, 50GB storage & setup fee)		$407.00
Setup Fee		$195.00
Annual Fee		$277.00
Maintenance Fee		$65.00
Additional 2GB of RAM		$112.00
Additional 50GB of Storage		$100.00
Server Backup
Annual Fee		$780.00
Backup per MB		$0.001042
Managed Server Support		$1,560.00
Labor Rate (per hour)		$65.00
Desktop Support
Labor Rate (per hour)		$65.00
Firewall Services
Labor Rate (per hour)		$65.00
SharePoint Service
Setup Fee		$65.00
Annual Maintenance		$65.00
5GB of Storage		$325.00
Provisioning Charge (Move/Add/Change)		$65.00
Custom URL Name		$130.00
SharePoint Departmental Business Forms
Setup Fee		$3,683.00
Annual Fee		$3,965.00
Telecom Services
10G Layer 2 Connection		$4,450.00
1G Layer 2 Connection		$495.00
Data Connection (auxiliary or self-supporting units) (per month)		$13.25
Phone Connection (auxiliary or self-supporting units) (per month)		$30.30

Site License (See Separate Rate Sheet)

Notes:

1. Time is billed at the current Technician Services rate with a 30 minute minimum.
   Technician time worked outside normal business hours (8am to 5pm, Monday to Friday,
   excluding holidays) will include applicable premium hourly rates (overtime).
2. There will be a charge for the time of all technicians involved when troubleshooting
   and resolving issues when the problem is due to a customer provided network device
   (hub, switch, router, etc.)
3. Service is only available to connect directly through Data Center and MCFs. Departments are responsible for any additional costs incurred to connect to multiple MCF locations in campus
   1. Any labor hours spent will be billed at $65.00 per hour.
   2. The optic needs to be purchased from ITS and the cost is not included in the connection fee ($4,450.00 per port). The type of optic required varies and will be quoted separately.
4. Administrative Service Charge (ASC) may be applicable.
5. All special forms are the responsibility of customer departments.
6. All designer and consultant time is billed for all non-Pullman campus jobs, including all WSU satellite campuses. Time is billed with a 30 minute minimum. Designer and Consultant time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime).

Recurring Monthly Charges

Centra Net
	Phone Service	$56.00
	Voicemail	$26.00
Note: The Recurring Monthly Charges above include the ASC; they are the rates charged to all departments.  Where these charges are paid from grant accounts, the ASC portion is first deducted, reducing monthly charges by 8%.