Information Technology Services
2019 Service Rates
Effective July 1, 2019 through June 30, 2020
Administrative and Business
| Cougar Manager | ||
| Annual Fee (up to 100 users) | $1,000 | |
| Annual Fee (up to 150 users) | $1,500 | |
| Annual Fee (up to 200 users) | $2,000 | |
| Annual Fee (up to 250 users) | $2,500 | |
| Annual Fee (up to 300 users) | $3,000 | |
| Additional Users (per 50) | $500 | |
| Cougar manager will no longer be offered to new customers, only renewed for current customers. | ||
| SharePoint Departmental Business Forms | ||
| Setup & First Year | $4,453 | |
| Annual Fee | $3,306 | |
| SharePoint Hosting Service | ||
| Setup Fee | $81 | |
| Annual Maintenance | $81 | |
| 5GB of Storage | $30.55 | |
| Provisioning Charge (Move/Add/Change) | $81 | |
Communication and Collaboration | ||
| Connectivity Services | ||
| Ethernet Activation (per jack) | $193 | |
| 10G Layer 2 Connection (per port)* | $4,660 | |
| 1G Layer 2 Connection (per port)* | $586 | |
| Data Connection (auxiliary or self-supporting units) (per month) | $16.84 | |
| Troubleshooting Customer Equipment | Time & Materials** | |
| There will be a charge for technician time (at standard labor rate) when troubleshooting and resolving issues when the problem is due to a customer provided network device (hub, switch, router, etc.) | ||
| Designer and Consultant Labor | Time & Materials** | |
| Phone & Voice Services | ||
| VoIP Phone Setup | $60.75 | |
| VoIP Phone Feature Changes Additions/Custom Options | $60.75 | |
| Toll Free Number Set Up/Change | $60.75 | |
| Additional Voice Mail Set Up/Change | $60.75 | |
| Phone Trees Set Up/Change | Time & Materials** | |
| Phone Connection (non-standard for auxiliary or self-supporting units (per month) | $32.31 | |
| Analog Installation | $427 | |
| Analog Move | Time & Materials** | |
| CentraNet Install | $138 | |
| CentraNet Phone Service (per month) | $61 | |
| CentraNet Voicemail (per month) | $27 | |
| Long Distance - pass through charges from vendor | WSU Long Distance Rates | |
| ACD Group | ||
| ACD License - Full license charge per NEW PHONE being added to a new or existing ACD group. Not applied to the existing ACD phone being replaced by a new phone. | $1,100 | |
| New Phone Set Up - Time & Materials, minimum of $60.75 per phone, plus license fee of $1,100 per phone. | Time & Materials** | |
| New Group Set Up - Time & Materials, minimum of $60.75, plus license fee of $1,100 per phone. | Time & Materials** | |
| ACD Feature Change - Time & Materials, minimum of $60.75. | Time & Materials** | |
| Standard VoIP Phones | ||
| Model #7821…2-Line Phone | $437 | |
| Model #7841…4-Line Phone | $510 | |
| Model #7861…16-Line Phone | $529 | |
| Model #8845 5-Line Gigabit, Color Display, Bluetooth, Video Camera | $648 | |
| Special Purpose Phones | ||
| Model # 7811 1-line High-resolution 3.28” grayscale display, non-backlit 10/100 Ethernet Port Speakerphone, wall mountable | $412 | |
| Model #8811 5-line high-resolution 5” grayscale display 10/100/1000 Ethernet Port Speakerphone, wall mountable | $573 | |
| Model #8800 Expansion Module | $579 | |
| Model #8831…Conference Station Phone-No PC Port | $1,453 | |
| Model #8861 5-Line Gigabit, Color Display, USB Headset Support, CKEM Support | $740 | |
| Phone Accessories | ||
| Transformer | $44 | |
| Power Cord | $7 | |
Data Center Services | ||
| Physical Server Hosting | ||
| Annual Fee | $972 | |
| Per Device | $68 | |
| Additional Network Connection | $30 | |
| VM Hosting | ||
| Setup Fee | $162 | |
| Annual Fee | $81 | |
| RAM (per GB) | $7.40 | |
| Storage (per GB) | $1.75 | |
| Configuration Change | $81 | |
| Server Backup | ||
| Annual Fee | $972 | |
| Backup per MB | $0.0003332 | |
| Setup Fee | $162 | |
| Managed Server Support | ||
| Annual Fee (per server) | $2,031 | |
| Labor Rate (per hour) | $81 | |
| Optical Scanning | ||
| Scan Setup (per job rate) | $14 | |
| Scanning (per sheet rate) | .25 | |
| Standard Report Print (per job rate) | $20 | |
| Standard Sheet Sales (per sheet rate) | .10 | |
| Labor Rate (per hour rate) | $81 | |
End User Computing | ||
| Desktop Support | ||
| Labor Rate (per hour) | $81 | |
| Site License (See Separate Rate Sheet) | ||
| Student Laptop Rentals | ||
| Base Rental Fee (1st week) | $40 | |
| Weekly Fee | $10 | |
| Extension Fee | $20 | |
INFORMATION SECURITY | ||
| SSL Certificates | ||
| SSL Certificates (up to 50) | $640 | |
| SSL Certificates (Unlimited) | $2,210 | |
Infrastructure | ||
| Firewall Services | ||
| Labor Rate (per hour) | $81 | |
| Administrative Service Charge (ASC) is included in the service rates above. Some grant funded accounts may be exempt from these ASC charges. | ||
| *Service is only available to connect directly through Data Center and MCFs. Departments are responsible for any additional costs incurred to connect to multiple MCF locations and will be billed at the standard labor rate. The optic must be purchased from ITS (cost is not included in the connection fee). The type of optic required varies and will be quoted separately. | ||
| **Time is billed at the current Technician Services rate with a 30 minute minimum. Technician time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime). | ||
Administrative and Business
| Cougar Manager | ||
| Setup Fee | $65.00 | |
| Annual Fee ( < 49 users) | $300.00 | |
| Annual Fee ( >= 50 users) | $500.00 | |
| Labor Rate (per hour) | $65.00 | |
| SharePoint Business Forms | ||
| Setup | $3,683.00 | |
| Annual Fee | $3,965.00 | |
| SharePoint Hosting Service | ||
| Setup Fee | $65.00 | |
| Annual Maintenance | $65.00 | |
| 5GB of Storage | $325.00 | |
| Provisioning Charge (Move/Add/Change) | $65.00 | |
| Custom URL Name | $130.00 | |
Communication and Collaboration | ||
| Connectivity Services | ||
| Ethernet Activation (per jack) | $130.00 | |
| Data Connection (non-standard for auxiliary or self-supporting units) (per month) | $13.25 | |
| 10G Layer 2 Connection (per port)* | $4,450.00 | |
| 1G Layer 2 Connection (per port)* | $495.00 | |
| Troubleshooting Customer Equipment | Time & Materials** | |
| There will be a charge for technician time (at standard labor rate) when troubleshooting and resolving issues when the problem is due to a customer provided network device (hub, switch, router, etc.) | ||
| Phone & Voice Services | ||
| Calling Card | ||
| VoIP Phone Setup | $48.75 | |
| VoIP Phone Feature Changes Additions/Custom Options | $48.75 | |
| Toll Free Number Set Up/Change | $48.75 | |
| Additional Voice Mail Set Up/Change | $48.75 | |
| Phone Trees Set Up/Change | $48.75 | |
| Phone Connection (non-standard for auxiliary or self-supporting units (per month) | $30.30 | |
| Analog Installation | $375.00 | |
| Analog Move | Time & Materials** | |
| CentraNet Phone Service | $56.00 | |
| CentraNet Voicemail | $26.00 | |
| Long Distance - pass through charges from vendor | WSU Long Distance Rates | |
| ACD Group | ||
| ACD License - Full license charge per NEW PHONE being added to a new or existing ACD group. Not applied to the existing ACD phone being replaced by a new phone. | $1,100.00 | |
| New Phone Set Up - Time & Materials, minimum of $48.75 per phone, plus license fee of $1,100.00 per phone. | Time & Materials** | |
| New Group Set Up - Time & Materials, minimum of $48.75, plus license fee of $1,100.00 per phone. | Time & Materials** | |
| ACD Feature Change - Time & Materials, minimum of $48.75. | Time & Materials** | |
| Standard VoIP Phones | ||
| Model #7821…2-Line Phone | $450.00 | |
| Model #7841…2-Line Phone | $527.00 | |
| Model #7861…16-Line Phone | $548.00 | |
| Model #8831…Conference Station Phone-No PC Port | $1,244.00 | |
| Special Purpose Phones | ||
| Model #6901 1-Line Basic Phone - no display, no speaker, wall mountable | $349.00 | |
| Model #7945 2-Line Gigabit, Color Display, useful for ACD | $677.00 | |
| Model #7975 8-Line Gigabit, Color Display, useful for ACD | $967.00 | |
| Model #8800 Expansion Module | $600.00 | |
| Model #8845 5-Line Gigabit, Color Display, Bluetooth, Video Camera | $673.00 | |
| Model #8861 5-Line Gigabit, Color Display, USB Headset Support, CKEM Support | $756.00 | |
| Model #9951 5-Line Gigabit, Color Display, USB Headset Support, Bluetooth, CKEM Support | $914.00 | |
| Phone Accessories | ||
| Transformer | $45.00 | |
| Power Cord | $7.00 | |
| Requests at no Cost | ||
| 1) Ethernet Configuration Change | ||
| 2) Name Change | ||
| 3) Caller ID Change | ||
| 4) Restrict/Un-Restrict a Phone for Long Distance | ||
| 5) Budget Changes | ||
Data Center Services | ||
| Physical Server Hosting | ||
| Annual Fee | $780.00 | |
| Per Device | $45.00 | |
| Additional Network Connection | $25.00 | |
| VM Hosting | ||
| VM Base Package (includes 2GB RAM, 2 CPU, 50GB storage & setup fee) | $407.00 | |
| Setup Fee | $195.00 | |
| Annual Fee | $277.00 | |
| Maintenance Fee | $65.00 | |
| Additional 2GB of RAM | $112.00 | |
| Additional 50GB of Storage | $100.00 | |
| Server Backup | ||
| Annual Fee | $780.00 | |
| Backup per MB | $0.00104200 | |
| Managed Server Support | $1,560.00 | |
| Labor Rate (per hour) | $65.00 | |
| Optical Scanning | ||
| Scan Setup (per job rate) | $10.00 | |
| Scanning (per sheet rate) | $0.10 | |
| Standard Report Print (per job rate) | $15.00 | |
| Standard Sheet Sales (per sheet rate) | $0.10 | |
| Computer Operator (per hour rate) | $65.00 | |
| Evaluation Sheet Print (per sheet rate) | $0.10 | |
End User Computing | ||
| Desktop Support | ||
| Labor Rate (per hour) | $65.00 | |
| Site License (See Separate Rate Sheet) | ||
Infrastructure | ||
| Firewall Services | ||
| Labor Rate (per hour) | $65.00 | |
| Administrative Service Charge (ASC) is included in the service rates above. Some grant funded accounts may be exempt from these ASC charges. | ||
| *Service is only available to connect directly through Data Center and MCFs. Departments are responsible for any additional costs incurred to connect to multiple MCF locations and will be billed at the standard labor rate. The optic must be purchased from ITS (cost is not included in the connection fee). The type of optic required varies and will be quoted separately. | ||
| **Time is billed at the current Technician Services rate with a 30 minute minimum. Technician time worked outside normal business hours (8am to 5pm, Monday to Friday, excluding holidays) will include applicable premium hourly rates (overtime). |
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Recurring Monthly Charges
| Centra Net | ||
| Phone Service | $56.00 | |
| Voicemail | $26.00 | |
| Note: The Recurring Monthly Charges above include the ASC; they are the rates charged to all departments. Where these charges are paid from grant accounts, the ASC portion is first deducted, reducing monthly charges by 8%. |
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