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Information Technology Services


Background/Project Overview

Zoom is a video conferencing service that allows you to conduct video meeting using any device with an internet connection.

  • Focus on your meeting – click record to leave the note taking to Zoom’s auto-generated, searchable transcripts
  • Share and play videos with full audio and video transmit without uploading the content
  • Look meeting-ready with Virtual Backgrounds and Touch Up My Appearance

Zoom FAQs

Who can use Zoom?

  • All current students, staff, and faculty will have access to Zoom Pro Licenses

When is Zoom available?

  • Zoom is now available, to get access to your account sign in here

Can I get Zoom now?

  • Unfortunately, no additional Zoom access is available at this time. WSU had a limited number of licenses to offer prior to the new system-wide license that will be in place on July 9, and the limited number of licenses have been assigned out. Our apologies for any inconvenience. Zoom is a terrific resource, and we are excited to share this with the entire WSU community.
  • YES, Zoom is now available, to get access to your account sign in here

When should I use Zoom?
Any meeting you would normally have could potentially be a Zoom meeting (adhoc or scheduled)

  • audio/phone meeting
  • audio with screen sharing meeting
  • audio and video meeting

Where can I get Zoom?
The Zoom app can be download when available in July.

How do I use Zoom?

Does Zoom work in my video conference capable room?
Yes, however you will still need to book your physical room space through 25Live or using your normal local room reservation process. Also, make sure to grab the room connection information from your Zoom invite. Contact your local IT support if you need assistance.

What is happening to the old video conferencing meetings/services (‘AMS’, ‘Unite’, ‘Bridging’)
The old video conferencing infrastructure is being retired. Polycom infrastructure sunsets when Zoom goes live, and the Unite bridge will serve in emergencies through the end of 2019.

Do I still need to use the ‘AMS request form’ or 25live to request Zoom meetings?

  • Individuals scheduling their own meetings without needing a physical room space can do so using the Zoom app, Outlook plugin, or web.
  • The AMS Request Form will no longer be used. It has not been used since April.
  • If you need to reserve a video conferencing room space, you will need to reserve the physical room using 25live. Please schedule as a 25live Meeting – videoconference event type. Per instructions on the scheduling a 25L Meeting videoconference in 25 live.

Who/What team do I go to for Zoom?

  • For technical support, please contact your local IT department.
  • If you are technical support needing support, contact the WSU Zoom team at (Phone number pending)

Do I need to sign up for the June 25 training in advance?

  • No advance sign up is required.

Will recorded training sessions be available?

  • A recorded training session will be made available online following the June 25 sessions.


Resources & Contacts

As part of this licensing implementation, Zoom is offering on-site training for WSU end users as well as personalized training for area technology support staff.

To request advanced, technical training for area support staff, please email


End user training will take place on June 25 at the following campus locations across the state.

A recorded training session will be made available online following the June 25 sessions.

June 25 WSU Zoom End User Training Video

User Training Agenda:

  • Scheduling a meeting directly from your Outlook calendar
  • Host Controls while in a Meeting; Inviting participants, Muting Audio & Video, Managing Participants, Content Sharing, In Meeting Chat, File sharing, Recording, etc.
  • Web Portal; Configuring Users Individual Profiles, Individual Meeting Settings, Advanced Scheduling, etc
  • Utilizing Desktop Client; Instant Meetings, Scheduling, Meeting/Recording Management, Contacts, & IM
  • Mobile Apps; full walkthrough, if requested
  • Support Page
  • Open Q & A

Project Updates

Information Technology Services, in partnership with the president’s office, is in final preparations for a university-wide site license program offering a new teleconferencing tool to WSU offices across the state.

This cloud software as a service (SaaS) provides users an additional option for communicating with business peers and collaborators that eliminates geographic and time barriers. Meeting and class attendees using the video or telephone conferencing are able to record meetings and share later with additional team members, or students in a class setting.

Cloud resources eliminate the need for maintaining on premises equipment. Zoom fits ITS’ long term vision for moving much of WSU’s technology infrastructure into the cloud, reducing costs and employee effort while providing the reliability that redundant cloud resources offer. Through the multiple integrations and features possible, the project team anticipates significant cost savings over the coming years.

In addition to significant cost savings, the new SaaS provides a single tool to support both academic and business needs through integration with WSU’s current learning management system, new cloud authentication system, and will ultimately integrate well with WSU’s email and calendaring resources.

Official access will be offered upon completion of several key integration processes and individual request forms are expected to be available via the ITS service catalog in early July.

information technology services

Zoom Support


Send General Requests to

Washington State University