Installing GlobalProtect VPN – Mac
Starting in September, ITS will be adding Multi-factor Authentication (MFA) to its general VPN portals. This will change the way that users log in to the VPN. Here is what to expect when the change occurs.
Mac GlobalProtect Client Install
On the Mac, The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.
- Login with WSU AD credentials
- No need for additional prefixes or suffixes
- Example: john.smith@wsu.edu will only need username john.smith
- After logging in, download the Mac OS agent.
- When prompted, run the software.
- When prompted again, run the GlobalProtect Installer.
- From the GlobalProtect Installer, click continue.
- On the destination select screen, select the install folder and then click continue.
- On the Installation Type screen, select the GlobalProtect installation package check box, and then click continue.
- Click install to confirm that you want to install GlobalProtect.
- When prompted, enter your Username and Password, and then click install software to begin the installation.
- When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).
- Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.
- After installation is complete, close the installer.
MFA GlobalProtect VPN Login Steps
Once the VPN portal has been updated to require MFA the user experience will change. When the user connects to the VPN, they will instead receive an Okta login page.
On this page, enter your username and password. If you scroll down on this page, you will see a ‘Remember me’ option. Check this option to have your username saved for future logins. This is recommended.
Once a valid credential pair is entered, you will receive a prompt to choose your MFA option. You can use any MFA option that is supported by Okta, including SMS, App Push, Google Authenticator, Security Key, etc. Push notifications with the Okta Verify App are recommended.
When selecting Okta Verify Push notifications, it is recommended to select the option ‘Send push automatically’
While the option ‘Do not challenge me on this device for the next 24 hours’ option may be checked, this option will not have any effect. You will continue to be prompted for multi-factor authentication for every VPN login.
At this point, you should receive a multifactor prompt on your device or be ready to enter a code from a separate multi-factor app.
IOS Prompt
OKTA MFA Factor Enrollment
To set up your Okta MFA options, visit https://account.wsu.edu.
For technical assistance: Please contact Crimson Service Desk via email, by phone at (509) 335-4357, or online.
Mac Uninstall
Download the installer from the portal page at https://vpn.wsu.edu (same process as the previous Mac GP Client install).
From the GlobalProtect installer, click continue.
On the destination select screen, click continue.
On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:
Click Install to confirm that you want to remove the GlobalProtect app.
When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.
A message will pop up that will confirm that the Uninstall GlobalProtect package was successfully installed and that the GlobalProtect app has been removed from the computer.