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Information Technology Services

Installing GlobalProtect VPN – Mac/Linux

Mac GlobalProtect Client Install

On the Mac, the latest client is available from the VPN portal at https://vpn.wsu.edu
also here Download Mac 32/64 bit GlobalProtect agent.

  • Login with WSU AD credentials
  • No need for additional prefixes or suffixes
  • Example: john.smith@wsu.edu will only need username john.smith

Paloalto Login Screen

  • After logging in, download the Mac OS agent.

Paloalto Global Protect Portal

  • When prompted, run the software.
  • When prompted again, run the GlobalProtect Installer.

GlobalProtect Installer

  • From the GlobalProtect Installer, click continue.
  • On the destination select screen, select the install folder and then click continue.

GlobalProtect destination select

  • On the Installation Type screen, select the GlobalProtect installation package check box, and then click continue.
  • Click install to confirm that you want to install GlobalProtect.
  • When prompted, enter your Username and Password, and then click install software to begin the installation.
  • When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).

System Extension Blocked Pop-up

  • Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.

Security and privacy window

  • After installation is complete, close the installer.

Mac Global Protect Operation

Launch the GlobalProtect app by clicking the GP icon (top right of screen). The status panel will open –

GlobalProtect Portal

  • Set the portal address to vpn.wsu.edu
  • Click connect
  • Once the GlobalProtect client connects to the portal it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: john.smith@wsu.edu will only need username john.smith
  • Once complete, the VPN should know as “Connected”.

Be sure to disconnect the VPN when it is no longer in use.

Mac Uninstall

Download the installer from the portal page at https://vpn.wsu.edu (same process as the previous Mac GP Client install).
From the GlobalProtect installer, click continue.

GlobalProtect Installer

On the destination select screen, click continue.
On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:

GlobalProtect Uninstall Screen

Click Install to confirm that you want to remove the GlobalProtect app.
When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.

GlobalProtect Uninstall Screen

A message will pop up that will confirm that the Uninstall GlobalProtect package was successfully installed and that the GlobalProtect app has been removed from the computer.

Linux Install

On Linux, the latest GlobalProtect client can be downloaded from:
There are two clients – download the rpm file for RedHat/CentOS.
For Ubuntu, download the deb file. Open a terminal window to install the client

Ubuntu/Debian –
sudo dpkg – i GlobalProtect_deb-4.1.9.0-2.deb

Redhat/CentOS –
sudo yum localinstall GlobalProtect_rpm-4.1.9.0-2.rpm

Linux Operation

Using a terminal window, type globalprotect. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu.

user@ubuntu:~$ globalprotect
Current GlobalProtect status: OnDemand mode.
>> connect –portal vpn.wsu.edu
Retrieving configuration…
vpn.wsu.edu – Authentication Failed. Enter login credentials
username(user):user
Password:
Discovering network…
Connecting…
Connected

Other commands of note at the >> prompt include –
>> quit
(exits out of GlobalProtect which continues to run in the background)
>> disconnect
>> show –version
>> show –status
>> show –details

Linux Uninstall

  1. Uninstall the GlobalProtect app for Linux using dpkg.
  2. user@ubuntu:~$ sudo dpkg -P globalprotect
    (Reading database … 209181 files and directories currently installed.)
    Removing globalprotect (4.1.9.0-2) …
    gp service is running and we need to stop it…
    Disable service…
    Removing gp service…
    gp service has been removed successfully
    Removing configuration…

  3. Uninstall the GlobalProtect app for Linux using apt-get.
  4. user@linuxhost:~$ sudo apt-get remove GlobalProtect_deb-4.1.9.0-2.deb
    Reading package lists… Done
    Building dependency tree
    Reading state information… Done

Troubleshooting

7.1.1. Mac

    Open GlobalProtect and click on the Troubleshooting tab. An option to collect logs will create a support file that can be used for analysis.

    GlobalProject Troubleshooting

7.1.2. Linux
Using the terminal window and in globalprotect mode, run the collect-log command to create the support file.

user@ubuntu:~$ globalprotect
Current GlobalProtect status: Connected
>>
>> collect-log
Start collecting…
collecting network info…
collecting machine info…
copying files…
generating final result file…
The support file is saved to /home/user/.GlobalProtect/Collect.tgz

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