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Information Technology Services

Installing Global Protect SSLVPN

Download Client

The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.

  • Login with WSU AD credentials.
  • No need for additional prefixes or suffixes.
  • Example: john.smith@wsu.edu will only need username john.smith

Paloalto Login Screen

After logging in, there will be several installation files available depending on operating system. Select the appropriate file and download it:

GlobalProject Portal

Installation and Configuration

Locate the downloaded file and click on it to execute it. Click next to continue.

GlobalProtect Setup Wizard

Accept the default installation location (may vary depending on Windows version). Click next to continue.

Select Installation Folder Screen

Click next to continue.

Confirm Installation Screen

Select Close to complete the installation.

Installation Complete Screen

Once the installation has finished, the Global Protect client should start automatically. If not, you can launch the Global Protect client from the start menu:

Start Menu Screen

Enter the portal address vpn.wsu.edu, just the DNS name (no https prefix) and then click Connect.

GlobalProtect Welcome Screen

Once the Global Protect client connects to the portal, it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: john.smith@wsu.edu will only need username john.smith.

GlobalProtect Sign In

Once complete, the VPN should show as “Connected”.

Global Protect Connected Screen

Operation

The Global Protect client should start automatically. It should appear in the systray in the lower right-hand corner of the screen in the form of a circular (globe) icon. Clicking on this icon will open the window that shows the status and the option to connect or disconnect.
Be sure to disconnect the VPN when it is no longer in use.

Troubleshooting

4.1.1. Installation Issues
After the install, Global Protect may not open or may not be able to connect to the portal even if the computer is connected to the network. Verify the service pangps is installed and is running. If it is not installed or cannot start, uninstall and reinstall the client (may require elevated permissions).

4.1.2. Operational Issues
If Global Protect is installed and pangps service is running, there may be other potential issues. If the client indicates login issues, this may be due to the account being locked out after too many attempts. Or it could be due to trying to login to a VPN that the user does not have access to.
For other issues, it may be necessary to review the logs on the client machine. The pangps.log can be retrieved from the Global Protect application folder or through the client. On the client, click the settings icon in the upper right corner and then go to the troubleshooting tab. Press the “Collect Logs” button and save the zip file to an easily accessible folder location –

GlobalProtect Troubleshooting

Washington State University