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Skype for Business

Overview

Skype for Business (SfB) is a Microsoft service providing instant messaging and conferencing capabilities between WSU and off-campus users.

SfB does not replace AMS Polycom meeting services.

For full SfB functionality, you must download and install the appropriate SfB software or app for your computer or mobile device. Although you must have a WSU network ID to create meetings, you do not need a WSU network ID to join a SfB meeting.

Eligibility

WSU Skype for Business is enabled automatically for all current WSU faculty, and staff. (Students who are employed at WSU will have access as staff.)

Support

Help and Contact

While SfB software requires users to schedule their own meetings, your local IT support is glad to assist with any SfB needs.

You can also contact crimsonservicedesk@wsu.edu
or 509-335-4357.

Skype for Business Telephone Only Conference Instructions (pdf)

WSU Information Technology Services (ITS) offers support
of several functions of SfB, such as:

Presence information
Instant messaging (IM)
Skype for Business voice calls
Video calls

Screen sharing
White boarding
Polls
File transfer

Persistent chat
PowerPoint presentation
Document sharing

SfB functions ITS currently does not support:

Telephone calls: SfB is not a resource for making and receiving standard telephone calls.
Software Support: Software support is limited to WSU ensuring the user has the ability to use our service and associated functionality from a supported SfB software application on WSU’s equipment and network.
Student Service: ITS does not currently offer a Skype for Business service for students. ITS has identified Skype for Business Online, as part of Office 365, as a future service offering for students.

While SfB software requires users to schedule their own meetings, your local IT support is glad to assist with any SfB needs. You can also contact crimsonservicedesk@wsu.edu or 509-335-4357.

Service Requests for Skype for Business

Request a WSU Departmental Mailbox to be enabled for Skype for Business by contacting Crimson Service Desk with the Departmental Mailbox you would like enabled.
Request a PIN for management of Meetings via your touch-tone phone by contacting Crimson Service Desk with your request and providing your desk phone number at WSU

Microsoft’s website provides extensive online resources for Skype for Business. When using Skype for Business, click the Settings icon, click, Help, and then click Skype for Business Help.

The Microsoft Skype for Business help topics catalog
provides comprehensive help including, but not limited to: