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Information Technology Services

Skype for Business FAQs

General:

What is Skype for Business?

Skype for Business is an easy-to-use interface that allows users to communicate through text chat, voice calls, video calls and online meetings. You can use Skype for Business from nearly any Windows PC or mobile device (Lync on Macs or mobile devices), on campus or anywhere in the world you have Internet access.

How does Skype for Business work?

Skype for Business is set-up to work either for ad hoc connections to other users or by using the Outlook calendar for scheduled meetings. Meetings can include audio, video and/or sharing of PPT or other documents (content).

What do you mean by "Skype-to-Skype" communication?

Skype-to-Skype communication is a term we use to denote a direct connection between two Skype for Business clients for the purposes of voice, video, chat and/or desktop sharing. WSU’s Skype for Business service does not replace you WSU telephone service, so calls can only be made to other Skype for Business users at this time.

Do I have to request to use Skype for Business?

Because meetings are scheduled from your Outlook calendar there is no request form. You do need to have an @wsu.edu mailbox to be able to use all of the Skype for Business service functionality. This also makes it a great option for ad hoc and last minute meetings.

Does Skype for Business work on all of the WSU campuses?

Yes.

Will Skype for Business be available to students?

No, not as part of the initial rollout. It is possible that this will be implemented in the future.

Is Skype for Business the same as AMS videoconferencing?

No. Skype for Business and the AMS Polycom service are different services. There is limited interaction between Skype for Business and the AMS Polycom service, which may be improved upon in the future.

Which is better to use for my meeting, Skype for Business or videoconferencing (AMS)?

Skype for Business is a great solution to allow people to meet from separate locations, or to allow remote people to join in a meeting in a room that has a client setup with a web cam, external video display, and microphone. Large conference rooms should have dedicated video and audio conferencing equipment that is compatible with Skype for Business setup before using Skype for Business in that scenario. Using the Skype for Business phone bridge in a large conference room is another option. If you have an AMS Polycom meeting room or classroom, or are using AMS videoconferencing for instruction, then the AMS service is a great solution for video conferencing.

Does changing my email address affect Skype for Business?

Skype for Business uses your primary WSU email address for log in and in place of a phone number for Skype-to-Skype voice calls. Changing your primary email address (Skype for Business login) can cause issues with Skype for Business’ “presence” function and with reoccurring Skype for Business online meetings you have already scheduled.

Clients and Hardware:

Where can users obtain Skype for Business for their Office Computers if it is not installed on their system?

Contact your local IT Support.

What Skype Clients are supported?

Skype for Business Client software is free and is available for the following devices and operating system:

  • Windows (Windows 7, 8, and 10)
  • Mac OS (latest version currently in Preview (for Mac OS X 10.11 El Capitan or later); can also use Mac 2011 Lync clients)
  • Apple iPhone and iPad (iOS) iOS 8.0 or later
  • Android (OS version 4.0 or later)
  • Windows Phone (version 8.1 or later)

Is there a web based client?

Yes, a Skype plugin is available – simply follow the Join Skype Meeting from in the meeting invitation to initialize.

Does Skype for Business work on my cell phone?

Yes. You can either use your phone to call into the meeting, or use the Skype for Business App available in your App Store and connect just like you would at your desk.

Will Skype for Business calls work over WSU and other wireless networks?

We always recommend a wired connection instead of wireless, as it will provide a much more consistent and reliable experience with real-time audio and video applications. With that being said, Skype for Business audio and video can work well over wireless networks given sufficient signal strength and available capacity.

Do I need a webcam and/or microphone to use Skype for Business?

Skype for Business can be used without a microphone for IM, presence information, file sharing, desktop sharing, and many other features. You will need at least a microphone for audio connections on your computer. You can use a normal telephone to dial into a meeting if you do not have a microphone on your computer. Video conferencing requires a camera on your computer.

What do I need to know about Skype for Business/Lync and purchasing new computer equipment?

Whether you are purchasing new individual equipment or you are responsible for making group or major purchases, you are encouraged to check with your departmental technology support staff for guidance on what to buy. In general, if you are purchasing new computers (Windows or Mac), you should not have any issues with regard to Skype for Business/Lync.

I don’t have a webcam. Can I still view video that is shared by other meeting participants?

Yes. You will be able to view their video feeds. You will just be unable to send your own video.

I continually receive the notice You have been added as a delegate for “NID” although I have dismissed it previously. How can I resolve this?

Please see the support article here

What are the supported functions between Lync, Communicator, and Skype for Business?

Since the functionality of Skype is tied to the client, in many cases not all functionality is available to every client in all circumstances. https://technet.microsoft.com/en-us/library/dn933896.aspx gives a comparison between the clients and their functionality.

Calls:

Am I able to make and receive telephone (as opposed to Skype for Business calls) calls using Skype for Business?

This feature is not enabled. You can call into Skype for Business meeting using a standard telephone, but you cannot use Skype for Business to make or receive standard telephone calls.

How do I schedule a phone bridge?

Scheduling an audio only (referred to as a phone bridge in prior systems) meeting is done the same as a full Skype for Business meeting. View Directions

How does someone call in on the phone bridge?

They dial one of the phone numbers and then put in the conference ID provided when you schedule the meeting.

Do I have to join the meeting from my computer or can we all call in on the phone?

If the leader of the meeting has been established with a Skype for Business PIN, every participant, including the leader, can call in on a phone. If the leader of the meeting has not been established with a PIN at least one conference participant with WSU employee affiliations has to join the meeting from their computer via the Skype for Business app or via telephone with a PIN.

What is the phone bridge number for other sites?

Conference Dial-in Numbers:

Region     Number
Everett, WA   ‪425-405-1577
Pullman, WA   509-335-2277
Spokane, WA   509-368-6868
Tri-Cities, WA   509-372-7677
Vancouver, WA   360-546-9471

Do I need to press # after I put in the meeting ID for the phone bridge?

Yes.

Is this the same as the phone bridge for videoconference meetings?

Videoconference (AMS) meeting use a separate phone number for audio connections to meetings.

Please see your event information for the phone bridge number.

How do I request a PIN?

Email a request to cougtech@wsu.edu with your NID and office phone number. Processing may take up to two business days.

Can an administrative assistant dial in and start 2 simultaneous ongoing meetings with the same PIN number for the Meeting Leader?

Yes.

Can a Skype PIN be shared amongst multiple people?

A PIN is assigned to individual users and should not be shared.

What happens if the Meeting Leader hangs up after starting the meeting?

Current attendees stay in meeting, but, no new attendees can enter via audio (e.g., phone). However, attendees can still enter via Skype apps or calling in with their PIN.

Meetings:

Can I use Skype for Business to communicate with Skype for Business users outside of WSU?

Anyone in the world can attend a WSU Skype for Business meeting and make use of almost all of the Skype for Business features. Attendees are not required to have the Skype for Business client as they can use a web browser to attended WSU Skype for Business meetings.

WSU has also implemented “open federation,” which means that you can add contacts, see presence, make Skype-to-Skype audio and video calls and communicate via IM at more than 800 institutions around the world that also have open federation. If you’re not sure if the other person’s organization has open federation, contact them first by phone or email to ask. If the organization has open federation, you can add users in that organization to your Skype for Business Contacts list by adding their Skype for Business address to your contacts list. Then, use Skype for Business to chat and make voice and video calls just as you do with WSU Skype for Business users.

How does a non-WSU participant join my meeting?

They can join by clicking on the link “Join Skype Meeting” in the Meeting Invite or joining by phone and using the Conference ID in the meeting invite.

Scheduling and Presence:

Is there a limit on how many attendees can participate in a meeting?

Yes, the maximum number of attendees per meeting is 250.

How do I schedule a meeting?

The following directions will walk you through scheduling a meeting. View Directions.

The "New Skype Meeting" option is missing from my Outlook, what do I do?

Follow the steps in this online tutorial – https://support.microsoft.com/en-us/kb/3097122

Can I schedule meeting through the Android client?

At this time the Android client does not currently allow scheduling of meetings. You can create ad-hoc meetings by starting a video or voice call to multiple people.

How do I schedule a Skype for Business meeting for someone I work for?

If you have delegate access to the other person’s Exchange mailbox you can open their shared calendar and schedule a Skype meeting directly on their calendar.

Can I schedule online meetings with any email client other than Microsoft Outlook?

No, Microsoft Outlook for the Mac or PC is required to schedule online Skype for Business meetings.

Can Skype for Business automatically update my presence (availability) based on other calendars, such as my Google Calendar?

Skype for Business only updates presence based on your Skype for Business client and WSU Exchange (Outlook) calendar.

I manually set my presence. How do I reset it to update automatically?

Open Skype for Business, click “My Status,” then click “Reset Status.”

Recording:

Can I record meetings in Skype for Business?

Yes. Audio, video and content can be recorded within Skype.

Where are Recordings saved?

On the meeting attendee’s local Hard Drive or space designated by them

In the case of multiple Presenters, where are Recordings saved?

Each person recording can save the recording to any drive available on their computer.

Can there be multiple people recording the same meeting?

Yes.

Can I share the meeting recordings?

Yes, the meeting is saved to MP4 format and can be shared via any video sharing medium or site that supports that format.

What file type are Recordings saved as?

MP4 (playback using Windows Media Player or other MP4 players)

Can I edit the meeting recordings?

Editing is not possible in the Skype for Business client, but you can pause the recording if you’d like. You can use other tools the edit the saved MP4 file.

Can I save conversations (IMs) automatically?

By default, recent conversations are saved under Conversations in your Skype client. For those using Outlook older conversations are saved in the Conversation History folder.

Presenting:

Is it possible to Give Control on a Mac?

This feature is available on Lync for Mac only if the desktop sharing session is initiated from a Windows-based computer. There are some other limitations around desktop sharing for the Mac Web App and the Lync for Mac 2011 client here:
https://support.office.com/en-us/article/Share-your-desktop-and-programs-from-Lync-Web-App-fb8034f7-606c-4efb-834c-c5bcca281ad2

How do I make everyone an Attendee?

By default, all WSU employees come in as Presenters. To set all participants as attendees go to Participant Actions > Everyone an Attendee. You can also change the default behavior when scheduling the meeting using the Meeting Options.

If I “Mute Audience” while in a meeting, will it also mute those who have called in using the phone number and conference ID?

Yes. Attendees who call in will also be muted. They will be notified that they have been muted by an audio notification.

Can I share my desktop between Skype for Business and Consumer Skype users?

At this time only Audio and Video is supported between Skype for Business and Consumer Skype. If they wanted to share their desktop or power point etc the Consumer user would need to join via the web client as a guest.