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Information Technology Services

Okta Project

WSU Information Technology Services Okta sign-in page

Quick Okta FYI’s

  • Okta invitations are only valid for seven days.
  • Okta still requires a password reset every 6 months
  • For assistance creating an Okta-compliant password, google ‘password generator’ and find a number of online sites ready to help.
  • Already have your Okta password, but need to get back to Okta password management site? Visit account.wsu.edu anytime.

FAQs

    What is Okta?

    Okta is the new password management resource for WSU. Eventually WSU will integrate additional security features available from Okta, but for spring of 2019, password management is the primary Okta resource being used.

    How is this being rolled out to the WSU community?

    Email invitations started on March 4 and are scheduled to finish being sent by early May. Each week a group of 10,000 WSU community members (students, faculty, and staff) will receive two emails. The first email has the subject line, “Confirming your Okta invitation is valid.” This email explains what to expect and explains that unlike normal ITS emails, the Okta invitation includes a live link for you to activate your new account. The next email is from Okta with the subject line, “Welcome to WSU Okta.” The body of the email contains a blue button with the words “Activate Okta Account.” Clicking this button takes you to an account activation page. You will create a new password that will immediately become your new WSU network password. You will also set up a security question and select a security image. You may also opt to set a phone number for text or voice verification. Once you complete this step, you will be taken to your end user setting page. This is the page you will visit when you need to reset your password in the future.

    How long do have to respond to the Okta activation email?

    The WSU Okta password reset email is good for 7 days. If for some reason you are not able to complete the process within that timeframe, clicking on the activation button will allow you to request a new invitation email.

    I just reset my WSU password. Do I still have to do this?

    Yes. Unfortunately, if you recently reset your password, even the same morning before receiving the activation email, you will need to reset again.

    How will this affect my email and myWSU account?

    Since Okta will have you reset your NetID password, you will immediately need to start using this new password with all your WSU internet activities including your WSU email, myWSU, and any other WSU systems you normally access.

    What is the security image?

    When you activate your Okta account and select your new password, you will also select a security image from one of several shown. When you log in to your account from an Okta email or directly from account.wsu.edu, you will see your security image. This is to help assure you that you are at a verified Okta resource. You can change the image at any time by visiting account.wsu.edu.

    January 25th, 2019

    Washington State University’s Information Technology Services (ITS) group is preparing to introduce an enhanced resource security tool to the university community later this spring through a new network authentication product from industry leader, Okta.

    Network authentication, the process of using security features such as network ID and password in order to access WSU resources including myWSU and more, is currently undergoing an important and timely upgrade.

    With the implementation of Okta, WSU students, faculty, and staff will enjoy the benefits of more robust security tools and resources such as:

    • A new password reset service: Okta delivers new password reset experience through an easy to use self-service interface.
    • Multi-Factor Authentication (MFA): Okta strengthens WSU data protection for network resources and web pages that access sensitive information by requiring multiple methods of identity verification prior to receiving access. (As seen on many banking and financial sites today.)

    These important security changes, in collaboration with key university community leaders, offer strategic information security support for WSU’s ongoing modernization effort.

    What is going to change for me?

    • The url you use to change or recover your password is likely to change with the new service. The new site will be provided when ready.
    • The screen that you use to change or recover your password will look different.
    • Applications with personal, identifiable and/or sensitive information may require multi-factor authentication. As a user, you will be prompted to register a method for multi-factor authentication. Users will have the option to pick from a number of options such as an automated verification phone call or text message. More information on multi-factor authentication and registration will be provided prior to full Okta implementation in May.

    Departments

    Departments who wish to leverage the new authentication functionality for their applications should contact ITS. Please submit a request through our new self-help portal at crimsonservicedeskwsu.edu with your name, phone number, application name, and application description. After submitting you service desk ticket, a member of the project team will reach out to you with more information and instructions on how to begin testing for on-boarding your application(s).