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Information Technology Services


Note: HIPAA data is not allowed to be placed in any available cloud storage,
whether temporary or permanent.


Outlook – Overview


Outlook is the email and calendar product for Office 365. Outlook uses industry-leading technologies to deliver you anywhere access to a powerful suite of email and calendar features. Each user gets 50GB of storage for email data, and with this kind of room, you won’t have to worry about quickly filling up your email inbox.

Outlook is available through multiple platforms, allowing access in the way that works best for you. A version of Outlook is available through online access, a client you can download, as well as a mobile app. The important thing to remember is that no matter how you access your email and calendar, Outlook moves with you. Your data automatically syncs back and forth across all your devices, giving you a consistent experience no matter where, how, or when you access your email and calendar.



Subscriptions to OneDrive and Office 365 ProPlus are available to all current, active WSU students, faculty and staff, associated with their WSU Network ID (NID).


Check out the multiple ways you can access your email and calendar via Outlook below:

Outlook for Mac (v.15.3), Outlook 2013 (Windows), Outlook 2016 (Mac and Windows)

The Outlook for Mac (v.15.3), Outlook 2013 (Windows), and Outlook 2016 (Mac and Windows) desktop clients offer the full suite of email and calendar functionality. The Outlook desktop client is a program that must be installed on a user’s computer. While all basic and advanced email, calendar, and address book features are available, the Outlook desktop clients have little mobility unless installed on a laptop.

The Outlook desktop client is recommended for those who:

  • prefer a desktop client
  • manage multiple calendars or email accounts
  • frequently schedule complex meetings
  • must have offline access to email/calendar data
  • require archiving, importing, and exporting capabilities
  • do not require frequent mobile access

The Outlook desktop client is part of various editions of the Microsoft Office suite, so it is already available on most WSU University-owned computers. If you’re using a university-owned machine and don’t see Outlook installed on your computer, contact your local IT support.

As part of their Office 365 account, each user is entitled to 5 free downloads of the Office suite, which includes the Outlook desktop client. Users who wish to have the Outlook desktop client installed on their personal machines may use this option. Head on over to the
Office Pro Plus webpage for more information and to get your free copy of the Microsoft Office suite.

Outlook on the Web

Outlook on the Web offers nearly as much functionality as the Outlook desktop client, but with far more mobility. Outlook on the Web can be accessed anywhere with a standard web browser like Internet Explorer, Firefox, Safari, or Chrome and will meet the needs of most of the WSU community. Unlike the Outlook desktop client, Outlook on the Web does not require the user to download or install any software on their computer. Simply navigate to and log-in with your WSU NID and password. Outlook on the Web is recommended for those who:

  • prefer a web client
  • manage only their own email and calendar
  • do not require complex mail/calendar functionality
  • frequently access their account from multiple computers

In short, the Outlook desktop client is designed for users that perform a heavy amount of email and calendaring work as part of their daily lives. Outlook on the Web is designed for users that perform basic email and calendaring tasks.

The most important thing to keep in mind is that your data will sync back and forth seamlessly no matter which option you choose to use. You can start your day with the Outlook desktop client, move to using Outlook on the Web later in the day, and you will see the same emails and calendar appointments on both platforms. Most WSU students, faculty, and staff are likely to use more than one solution to access their email and calendar.

Access from a Mobile Device

Outlook allows users to add their accounts to their mobile devices through a variety of methods. For most users, the most convenient method will be using the native email/calendar app that came with their mobile device. Outlook will support the ability for most native email apps to send and receive emails, and sync calendar data to their device.

For those who would prefer to not use their native email/calendar apps, Microsoft has produced the Outlook App, which is available for both iOS and Android. Windows Phone users may use the native Mail app on their device as the native app on this platform is already a Microsoft product, identical to the Outlook App on iOS and Android.

Log into Office 365


Note: HIPAA data is not allowed to be placed in any available cloud storage,
whether temporary or permanent.


Outlook – FAQs


Archives and Back-ups

How do I backup/export my Email, Contacts, and Personal Calendar on Outlook 2013/2016 to a .PST File?

The following article will walk you through the process.

How do I export and/or import mailboxes on Mail for Mac?

To Export mailboxes:

  1. Select one or more mailboxes, then choose Mailbox > Export Mailbox.
  2. Choose a folder or create a new folder, then click Choose.
  3. Mail exports the mailboxes as .mbox packages. If you previously exported a mailbox, Mail doesn’t overwrite the existing .mbox file; it creates a new .mbox file, such as My Mailbox 3.mbox.

To Import mailboxes:

  1. Choose File > Import Mailboxes.
  2. Select a source in the list, read the information that appears below the list, then click Continue.
  3. Some options require that the app you’re importing from is active.

    If you’re importing a mailbox exported from Mail, or a folder (such as from the ~/Library/Mail/V4 folder on another Mac, select Apple Mail.

    If you’re importing messages from a Windows or UNIX computer, select “Files in mbox format,” then locate the folder containing the files.

  4. Reorganize the imported messages, if you like.
  5. The messages are in a new mailbox called Import in the Mail sidebar. You can drag folders and messages from the Import mailbox to new or existing mailboxes, then delete the Import mailbox.

    If the email app you’re switching from isn’t listed, click Cancel. Consult the documentation for the other app to learn how to export messages in mbox format (most email apps can). Then import the mbox files.

How to I create an Archive in Outlook 2016 (Windows)?

The following article will walk you through the process.

How do I export my mail to an archive file in Outlook for Mac (2011 or 2016)?

The following article will walk you through the process.

How do I import Email, Contacts, and Calendar from an Outlook .PST file (Windows)?

The following article will walk you through the process.

How do I export or import my Calendar via Calendar for Mac?

To Export a calendar’s events:

  1. Click the calendar’s name in the calendar list.
    If you don’t see the calendar list on the left, choose View >
    Show Calendar List.
  2. Choose File > Export > Export.
  3. Choose a location, then click Export.

The events are exported to a calendar (.ics) file.

To Export all calendars:

  1. Choose File > Export > Calendar Archive.
  2. Choose a location, then click Save.

To Export all calendars:

  1. If you want, create a new calendar for the events.
  2. Choose File > Import.
  3. Select the file with the events, then click Import.
  4. Choose the calendar to add the events to.

You can also drag a file with events to Calendar. The events are added to the calendar selected in the calendar list.

To Import calendars from an archive file:
WARNING: Importing an archive file replaces all of your current calendar information.

  1. Choose File > Export > Calendar Archive.
  2. Choose a location, then click Save.

To merge an entire calendar with another, export the calendar, import it into another calendar, then delete the old calendar.


Setting up and managing account profile(s) using Outlook client


How do I set up my Office365 email as a Microsoft Exchange ActiveSync account on my Android device?

When adding Office 365 Email to an Android Phone or Device, you can add it as a Microsoft Exchange ActiveSync Account in the device settings.

Go to your Device Settings and choose “Cloud and Accounts.” (on older Android devices it’s just listed as “Accounts”)

Then go to Accounts.

Once in Accounts, click “Add Account” at the bottom.

Choose Microsoft Exchange ActiveSync as the type of Account to add.

Then enter your WSU Email Address and Password and select “Sign In.”

It will ask you to Activate the Email, click “Ok.”

The system will attempt to auto configure the settings. If they do not auto configure or take a long time, you can click the back button and it will allow you to edit the Domain\Username and Server Settings. Set the Domain\Username to\ (i.e. your WSU Email address after the \ ) and the Server to . Make sure “Use secure connection (SSL)” is checked.

Click “OK” to the “Remote security administration” box that pops up.

Set your Sync Preferences on the next screen.

And click “Activate” on the Device Administrator page (this is required to finish setup)

This will finish setting up the account on your Android Device.

I am missing new email in my inbox when I access my account via a web browser, where are my missing messages?

When you’re in your Office 365 Inbox on the website (at or it defaults to a “Focused Inbox” view. This seems to be where Microsoft filters your inbox view to only show the emails it thinks you are most likely to read. This can cause you to miss important email as it decides how to filter your inbox.

To go back to your regular inbox view, you can do one of two things:

  1. Click on the word “Other” at the top of the inbox. (this is if you want to have the option to switch back and forth to the “Focused Inbox” view without removing it.)
  2. Click on “Filter” on the top right and UNCHECK next to the choice at the bottom for “Show Focused Inbox.” This will remove the Focused view entirely and put you back to a standard inbox view.

How do I change my email forwarding in Office365?

Changes to E-Mail Forwarding

We are still working on resolving the E-Mail forwarding issues that we have encountered in the past few weeks. There were various issues with mail forwarding to outside mail services. To alleviate current and future issues with mail forwarding, we will be making a change to how mail is routed and forwarded this coming Thursday Evening. June 8th.

The change ONLY affects those who have WSU Office 365 Mailboxes who also had their mail forwarding set to an outside mail service of some type (not the WSU central Exchange service or their WSU Office 365 Mail).

People who are affected will not need to take any action; the forwarding will be set for them automatically. However, after Thursday Evening, they may wish to check their Office 365 Mail Forwarding settings to make sure the change was made correctly. We will be sending those affected a note on how to check their Office 365 forwarding:

  • To check the mail forwarding in Office 365 AFTER the Thursday Evening change, go to:
  • ‘’
  • via a web browser and sign in with your (your WSU Network ID followed by identity to check where your mail is being further forwarded.


Also, students (mostly new students) whose Office 365 Mailbox was recently created had their mail forwarded to their outside (personal) mail service they used when they applied to WSU. These students will have their mail forwarding changed on Thursday Evening to go to their WSU Office 365 mailbox, and that is where they need to go to see their mail from then on. We will be sending a note to these affected students as well.

The changes we are implementing Thursday Evening will also clear up some issues with alternate E-Mail aliases, in particular some alumni who had an alternate alias.

Going forward (and we finish the Office 365 Mailbox Migration by the end of June), all outside mail for people with WSU Office 365 Mailboxes will be set to forward to their Office 365 mailbox. People with WSU Office 365 Mailboxes will need to use the above method in Office 365 to set their forwarding to an outside mail service.


How do I add a new email account to Outlook 2016 for Mac?

  1. In Outlook, on the Tools tab, click Accounts.
  2. outlook accounts image

  3. Click Exchange or Office 365 (or choose the + sign on the bottom left and select Exchange) to add your work or school email account.
  4. outlook-image

  5. Enter your account information, and click Add Account.
  6. For a work or school account with Office 365 subscriptions, please make sure you use your whole email address for both the Email address and User name fields.

    outlook image

If you see this Popup check the “Always Trust “” when connecting to “”” checkbox, Select “Always Trust” where it says “When using this certificate” and click the “Continue” button.

How do I add a new email account to Mac Mail?

Exchange configuration
  1. Open Mail.
  2. From the Mail menu, choose Preferences, then click Accounts.
  3. Click the the Add button (+) to add an account.
  4. Select Exchange from the list of account types, then click Continue.
    image mac mail
  5. Enter your name, email address, and password, then click Continue.
    image mac mail
  6. Features such as contacts and calendars can also be used with Exchange. Select the options you want to use, then click Continue.
    image mac mail
IMAP configuration
  1. Open Mail.
  2. From the Mail menu, choose Preferences, then click Accounts.
  3. Click the the Add button (+) to add an account.
  4. Select “Other Mail Accounts” from the list of account types, then click Continue.
  5. Enter your name, email address, and password, then click Continue.
  6. You will be asked to enter your incoming mail server address ( and smtp server ( then click Sign In

How do I remove an email account from Outlook 2013/2016 (Windows)?

The following article will walk you through the process.

How do I remove my old Exchange Mail Account from Mac OSX?

  1. How to Remove a Mail Account from Mac OS X
  2. This will completely delete an email address and email account from the Mac, including all settings for the email account, and removing all associated emails from the Mail app in Mac OS X.
  3. Pull down the Apple menu and choose ‘System Preferences.’
  4. Choose “Internet Accounts.”
  5. Select the email account you want to delete from the Mac from the list.
  6. With the email account selected, click the [-] minus button (or hit the Delete key on the keyboard).
  7. Confirm that you want to remove the email account AND all of the associated emails and account settings from the Mac, including from the Mail application.
  8. The account will disappear from the list and all associated emails and settings from the email address will also vanish. You can repeat with other email accounts as necessary.

I am getting an error “You cannot delete this Outlook data file” when trying to remove and account from Outlook (Windows). How can I resolve this?

The following article will walk you through the process.

How do I setup an email account in Outlook 2013/2016 (Windows)?

The following article will walk you through the process.

How do I create and add signature files to messages in Outlook 2013 – 2016 (Windows)?

The following article will walk you through the process.

How do I allow someone else to manage my mail and calendar in Outlook 2016 (Windows)?

The following article will walk you through the process.

How to manage another person’s mail and calendar items in Outlook 2016 (Windows)?

The following article will walk you through the process.

How do I add/manage Delegates on my account in Outlook 2016 for Mac?

The following article will walk you through the process.

What is the server Information to connect my client to my Office 365 Mailbox if it doesn’t work automatically?

  • Office 365 email account settings: Exchange
  • Server Config: Microsoft Exchange
  • Incoming Server:
  • Domain (if it asks for this):
  • Username: Your WSU Email Address (
  • Secure Auth Type: SSL
  • The account should automatically configure the rest of the settings
  • Office 365 email account settings: IMAP
  • Server Config: IMAP
  • Incoming Server:
  • Domain (if it asks for this):
  • Username: Your WSU Email Address (
  • Secure Auth Type: SSL
  • Incoming Port: 993
  • Outgoing Server:
  • Auth Type: none
  • Outgoing Port: 25
  • Alternative Outgoing Server Settings Through WSU’s Server:
  • Outgoing Server:
  • Secure Auth Type: SSL
  • Outgoing Port: 465
  • You have to set the server to Secure Authentication (login)
  • Use your Network ID and Password as the login credentials for the server




When I email a specific person it comes back as a failed delivery. I have verified the email address is correct. How can I fix this?

Sometimes it is necessary to remove the address from Outlook’s auto-complete. See below for common version of Outlook.

Outlook on the web:

  1. In Outlook on the web, click the New button to start composing a new email.
  2. In the To: field, start typing an email address.
  3. Using the up and down arrows on your keyboard, select the email address you would like to remove from the suggested contacts list. Press the Delete key on your keyboard.

Outlook 2016/2013/2010 for Windows:

  1. Open Outlook.
  2. Click the Mail tab on the bottom of the screen so you are viewing your mailbox.
  3. Click New Email.
  4. In the new e-mail window, start typing the address you want to remove in the To: field. When it appears, click the X button next to the address.

Note: If you do not have the ability to delete an entry, then either the address is coming from the directory or your personal contacts. You cannot delete the entries from the directory but you can delete/update entries within your personal contacts (e.g. People).

Outlook 2016 for Mac:

  1. Open Outlook.
  2. Click the New Email button.
  3. In the new e-mail window, start typing the address you want to remove in the To: field. When it appears, click the X button next to the address.

Note: If you do not have the ability to delete an entry, then either the address is coming from the directory or your personal contacts. You cannot delete the entries from the directory but you can delete/update entries within your personal contacts (e.g. People).

Why am I getting many failed deliveries when sending out emails?

Sometimes it is necessary to delete the entire autocomplete list from Outlook.

  1. Open Outlook.
  2. Click the File tab at the top of the screen.
  3. Click Options.
  4. In the “Outlook Options” window, click the Mail tab in the left hand pane.
  5. Scroll down to “Send Messages” and click the Empty Auto-Complete List button.


Distribution Lists in Outlook (Windows)


How do I Create/Manage Distribution List for Outlook (Windows)?

The following article will walk you through the process.

How do I create Contact/Distribution Lists in Outlook for Mac?

How to create a contact group and add or remove people

Office 365 subscription plans for consumers who work with Outlook 2016 for Mac include:

  1. At the bottom of the left navigation pane, click People.
  2. On the Home tab, click New Contact Group.
  3. Enter a name for the contact group.
  4. Do any of the following:


  5. Click Save & Close.

    The group appears in your Outlook contacts in the On My Computer folder, and you can send messages to the group exactly as you would to any person.

    To delete a contact group, open the group, and then on the Group tab, click Delete. Deleting a group does not delete contacts that you already have saved in Outlook or contacts from your organization’s directory.

    You can view the contact names in the header of a message or meeting request. In the To box, click the arrow next to the name of the Contact Group. After the list is expanded, you can’t collapse the list again in that message.

How do I manage Users and Groups in ADUC (Active Directory Users and Groups)?

ADUC (Active Directory Users and Groups)

ADUC is part of the Remote Server Administration Tools set. You can obtain it for Windows 7 and Windows 10 system from the Microsoft Download Center. You will need to to have sufficient privileges to manage these objects.

(search the store for ADUC for Windows 7 or Windows 10 or Remote Server Administration Tools). After installation, you may need to enable the Remote Server Administration Tools in Control Panel → Programs and Features, then Turn Windows features on or off and enable the necessary tool features:


Once these are enabled, you should then be able to see the Active Directory Users and Groups program under the Administrative Tools program group in the Start menu.


Managing Group Membership with ADUC

When you start Active Directory Computers and Users (also known as ADUC) under Administrative Tools, you will see this view:


On the Menu Bar, Select Action → Find…


Enter the name of the group in the “Name” field and click OK. Then Right click on the name of the group and you will see the Properties option, which you select to be able to manage the members.


If you do not have permission to read/write this group, you will have a view like:


You will see the list of people, but the “Add” and “Remove” buttons are greyed out so you cannot update this group.

If you do have permission to read/write this group, you will have a view like:


With the “Add” and “Remove” buttons showing as clickable. Now you can add/remove members for this group as needed.

How to I create/manage Groups, Distribution Lists, Resources and Locations during the Office 365 Mail Migration?

Note for IT Support Staff – Office 365 Mail Migration – Provisioning Groups, Missing Moderator Permissions for Resources and Locations, Managing Distribution Lists

During this transition to Office 365 we are in a split (hybrid) environment where some people have migrated to Office 365 Mail and some are still in the On-Premise Exchange. This requires some changes to how Groups and Distribution Lists are managed. There may also be issues with permissions and settings for Moderated Resources and Location not carrying over correctly during the migration.

Existing On-Premise Exchange Groups will not be migrated to Office 365. Groups can be created in Office 365 as Mail Enabled Security Groups and will be visible in the GAL (Global Address List).

Basis for Changes to how Groups are managed

  • We have been asked by our CIO to start with a pristine cloud environment and carefully govern the group provisioning process.
  • We need to efficiently manage Distribution Lists and Mail Enabled Security Groups in the hybrid (on premise and O365) environment as we proceed with O365 Phase 2. The most critical need is to manage Exchange permissioning in O365 in the interim period until we have a permanent solution for managing groups.

Interim Solution for Office 365 Mail Enabled Security Groups

This is an interim bridge to a permanent solution, expected after the completion of the FIM/MIM upgrade project in fall 2017.

  • Mail enabled security groups can substantially replace the functionality of distribution lists. Since the most critical need is to manage Exchange permissioning we will only synchronize mail enabled security groups to O365 at present. We look forward to a better solution for the distribution lists functionality in the future.
    • For the groups that will be provisioned we have established a unique naming convention,, for the creation of groups.
    • We have established a managed location for these groups in on-premise AD, with appropriate delegation ( Authorization Groups/Enterprise Groups/Provisioned Groups/Office 365 Groups/).
    • OU administrators will be able to create and populate the groups appropriately.
    • The groups in this OU will be provisioned from on premise to O365.
      • Note that this will result in net new provisioning and permissioning in O365.
  • Note that in creating these Mail Enabled Security Groups with student members, they should not reveal the status of a student or student record information based on the name, description or other attributes of the group.
  • Since we will not be synchronizing existing distribution lists or mail enabled security groups at this time, we recommend that customers with these types of lists leave the group where it is for now (on premise). If there is a critical need for the group to be visible in the Global Address List in O365, a mail enabled security group can be created instead. See section below on managing Groups.
  • There is no support for synchronization of Contacts from on premise to O365. We will provide similar functionality by allowing the creation of external Azure AD accounts in O365

Process for Creating Office 365 Groups

  1. Decide whether or not to create mail enabled security groups.
    • This process is mainly influenced by if you need to permission mailboxes with groups in Office 365, or if you must have GAL visibility for a mail enabled group.
  2. Customers will create their group in their own OU in a special OU designated for synching to Office 365. For example, the College of Business would create their mail enabled security groups under:
    • Authorization Groups/Enterprise Groups/
    • Provisioned Groups/Office 365 Groups/CCB
  3. The group will have the O365 and the Area/Department included in the group name.
    • e.g. cn=O365.CCB.Faculty
  4. Customer will then notify CougTech and request the new group be mail enabled.
  5. ITS will verify that the new group meets naming convention and does not reveal student record information, and will mail enable the group
  6. The group will be picked up by AADC and synchronized to Office 365

Moderated Resources and Locations

Some areas have set up Resource and Location mailboxes/calendars that are Moderated – these require the Moderator(s) accept requested reservations, rather than have them accepted automatically on a first-come-first-served basis.

We have found some situations during the migrations where the Moderated Resources and Locations have not correctly carried along their Permissions and Delegates. The Mailboxes get moved, but the Moderated Flag, Permissions and Delegates are not set correctly. If you have Moderated Resources and Locations that do not behave correctly after the migration, please contact the CougTech Help Desk so a ticket can be created for our systems people to correct the situation. Please supply the following information:

  • Username or email address for the Location or Resource Mailbox
  • Username or email address for the delegates associated with this Location or Resource
  • Any changes to the automated processing of meeting requests

Until this gets corrected for a Resource/Location, the Moderators will not receive the requests nor will the resource/location be reserved.

Managing Distribution Lists

Distribution Lists that reside on the central On-Premise Exchange can still be used by Office 365 users as recipients for sending E-Mail. However, management of these may require some changes to procedure. You have three options:

  1. Leave these where they are. This will work until we sunset Exchange on-premise. However, management of the list is more challenging than before since you can no longer use OWA or Outlook to manage it. You can use ADUC (Active Directory Users and Groups), but this is not a tool that is familiar to everyone. And generally, you can use this to add or delete members – other controls over the group behavior may not be available via this tool. See below for more on ADUC usage.
  2. Create a mail enabled security group and allow it to be provisioned to O365 (see above section on procedure). However, if you choose this option you cannot use non-WSU email addresses in the group.
  3. Create a Mailman list. This has various options and can be moderated or not, and can include subscribers with non-WSU email addresses.


Note: HIPAA data is not allowed to be placed in any available cloud storage,
whether temporary or permanent.


Outlook – Installation Instructions


Before you install

You will need to have sufficient free disk space and memory to install these applications, so you may need to do some housecleaning first.

Depending on how your University-owned systems are configured, you may need your departmental IT support staff to install these products on those machines.

The Office 365 ProPlus subscription does not include Visio or Project. These are available separately (as either a standalone version or subscription version) for Windows PCs.

There are options for departmental machines not directly associated with a single individual to use shared computer activation for Office 365 subscriptions. (These associated machines do not count against a user’s subscription limit of 5 PC’s etc.) There are also licensing options to license a specified device.

Currently, Office 365 uses the same application versions as Office 2016 standalone. If you stay with your standalone versions nothing really changes. If you move to Office 365 ProPlus you get Office 2016 versions but the system checks for valid active accounts, so you become locked into the Office 365 licensing scheme. So, you may opt to stick with your standalone versions. The benefit to Office 365 comes down the road when new versions are released you will automatically get the upgrades.

If you have Visio Pro or Project Pro, you may need to uninstall these to allow the Office 365 Click-to-Run Installer to install the Office 365 apps. Once those Office 365 apps are installed, you will need to re-install Visio Pro or Project Pro. Please see note below on comp ability between Visio / Project and Office 365.

InfoPath 2013 comes in 32-bit and 64-bit versions – if you need it, please install the correct version.

Updates to the Office 365 applications will occur regularly, and depending on what is included in the updates could occasionally be disruptive to operations.

Activation will occur on first use. You can use the Office 365 Portal to track your Installations on Windows and Mac systems, and can use that facility to deactivate an install. If you get a new computer, you may need to deactivate the old installation via the Office 365 Portal even if the new computer name is the same as the old one. (Click on the down arrow to the right of each computer name to determine the installation date on that machine.)

System Requirements for Office 365 ProPlus

Office 365 plans for business, education, and government
The system requirements in the table below apply to business, education, and government plans, including standalone plans for individual services, such as email-only or online meetings-only plans. Applications such as Exchange Online, SharePoint Online, Skype for Business Online, Yammer, Project Online, and Power BI are also covered by the table below.

Components and Requirements

Computer and processor
PC: 1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set
Mac: Intel processor

Hard disk
PC: 3.0 GB of available disk space
Mac: 6 GB of available disk space. HFS+ hard disk format (also known as Mac OS Extended or HFS Plus)

PC: 1024 x 768 screen resolution
Mac: 1280 x 800 screen resolution

PC: Graphics hardware acceleration requires a DirectX 10 graphics card.

Operating system
PC: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2

Mac: Mac OS X 10.10 or later
For the best experience, use the latest version of any operating system.

Current or immediately previous version of Internet Explorer; the current version of Microsoft Edge, Safari, Chrome, or Firefox.

.NET version
PC: .NET 3.5 required. Some features may require .NET 4.0, 4.5, or 4.6 CLR to also be installed.

Internet functionality requires an Internet connection.

Installation Instructions



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