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Washington State University
Information Technology Services

Canvas Updates, Planned Maintenance, and Outages Report

To join the Canvas updates email list and receive notifications about Canvas updates, planned maintenance, and outages please visit Join a Mailman List and select the Canvas-Updates option from the dropdown menu.

A history of Canvas updates, planned maintenance, and outages is available below. To review the operational status of Canvas, visit the Canvas status web page.

SystemDate and TimeTypeNotes
WSU Canvas InstanceSeptember 30, 2022
3:30 p.m. - 4:00 pm
Unexpected Page ErrorsSome Canvas users may have encountered page errors when working in Canvas.
WSU Canvas InstanceSeptember 26, 2022
8:25 a.m. - 8:45 am
Unexpected SlownessUsers were experiencing Slow Load Times and Page Time Outs when accessing Canvas.
WSU Canvas InstanceSeptember 21, 2022
11:07 a.m. - 11:36 am
Unexpected OutageUsers were experiencing Slowness and errors when accessing Canvas in the US region.
WSU Canvas InstanceSeptember 15, 2022
5:58 a.m. - 6:15 a.m
Unexpected OutageSome users were experiencing an error when trying to view files within the Speedgrader application. This issue is resolved.
WSU Canvas InstanceSeptember 13, 2022
2:53 p.m. - 3:56 p.m
Unexpected OutageUsers were receiving an error stating "Service is currently unavailable. Try again later." when accessing files in Canvas Doc Viewer. This issue is resolved.
PanoptoJune 25, 2022
6:00 p.m. - 9:00 p.m
Scheduled Outage The Panopto Cloud will be updated with the latest features and improvements. During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.
WSU Canvas InstanceJune 23, 2022
1:05 a.m. - 3:05 a.m
Scheduled OutageA brief Canvas maintenance will be performed Thursday June 23rd from 1:05 AM - 3:05 AM PST. The latest updates for Canvas database and libraries will be applied.
WSU Canvas InstanceJune 3, 2022
10:59 a.m. - 11:29 a.m
Unplanned OutageSome Canvas users were receiving page errors when attempting to import or export content.
Crowdmark OutageMay 29, 2022
4:00 a.m. - 10:00 a.m
Scheduled OutageThe Crowdmark grading and assessment system will be unavailable on Sunday, May 29, 2022, from 4:00 am to 10:00 am PST for scheduled maintenance.
WSU Canvas InstanceMay 16, 2022
6:23 a.m. - 11:03 a.m.
Unplanned OutageCanvas users may have encountered page errors when accessing various documents in Canvas (for example when viewing submissions in Speedgrader).
WSU Canvas InstanceMay 13, 2022
7:13 a.m. - 10:32 a.m.
Unplanned OutageCanvas users may have receiving errors and long load times when previewing submissions in SpeedGrader.
WSU Canvas InstanceApril 28, 2022
5:49 a.m. - 11:04 a.m.
Unplanned OutageUsers were receiving 502/503 errors when accessing content in Docviewer.
WSU Crowdmark InstanceMarch 6, 2022
4:00 a.m. - 8:00 a.m.
Scheduled OutageThe Crowdmark grading and assessment system will be unavailable on Sunday March 6, 2022, from 4:00 am to 8:00 am PST for scheduled maintenance.
WSU Canvas InstanceDecember 22, 2021
4:25 a.m. - 6:25 a.m.
Outages, slowness, and error messagesAmazon Web Services (AWS) experienced errors that caused Canvas slowness and occasional page errors.
WSU Crowdmark InstanceDecember 30, 2021
5:00 a.m. - 9:00 a.m.
Scheduled OutageThe Crowdmark grading and assessment system will be temporarily unavailable to perform an annual tune-up and upgrading of infrastructure to maintain the security, performance, and stability of the platform.
WSU Panopto InstanceJanuary 8, 2022
6:00 p.m. - 10:00 p.m.
Scheduled OutageThe Panopto Cloud will be updated with the latest features and improvements. During the downtime, you will not be able to access videos on Panopto and any attempts to upload from recording clients will result in a "Server unable to connect" message.
WSU Canvas InstanceJanuary 6, 2022
12:05 a.m. - 2:05 a.m.
Scheduled OutageCanvas will be performing a brief maintenance event to apply a database update that fixes several data corruption bugs.
WSU Canvas InstanceDecember 7, 2021
8:06 a.m.-December 8, 2021 2:53 a.m.
Outages, slowness, and error messagesAmazon Web Services (AWS) has experienced some errors that may include slowness with Canvas web pages and potentially occasional errors. AWS has engineers actively working to resolve these errors.
WSU Canvas InstanceOctober 30, 2021
11:00 PM -1:00 AM PDT
Scheduled OutageCanvas will be performing a maintenance event on 10/30/2021 at 11:00 PM. Users will not be able to access Roll Call Attendance for up to two hours while the event in underway.
WSU Canvas InstanceSeptember 16, 2021
6:44-7:34 a.m. PST
Unexpected OutageUsers may have received Status 500 errors when accessing Canvas.
WSU Canvas InstanceSeptember 16, 2021
1:05-1:06 a.m. PST
Scheduled MaintenanceCanvas will be unavailable as improved incident detection functionality is installed.
New QuizzesAugust 23, 2021
8:11-8:33 a.m. PST
Slowness and error messagesSome users may have experienced slowness or errors when accessing New Quizzes in Canvas.
WSU Canvas InstanceAugust 19, 2021
1:00-1:30 a.m. PST
Unexpected Outage/MaintenanceCanvas will be performing maintenance to the Office365 LTI on August 19th, starting at 1:00 AM which is expected to last up to 30 minutes. The LTI will be inaccessible during this maintenance event.
Office 365 IntegrationAugust 18, 2021
12:40-1:36 p.m. PST
Unplanned OutageSome users were experiencing 500 page errors when accessing O365 via Canvas.
WSU Canvas InstanceAugust 10, 2021
1:44-2:39 p.m. PST
Enrollment UnavailableUsers were unable to view their enrollment within Canvas
WSU Canvas InstanceAugust 3, 2021
1:25-2:04 p.m. PST
Unexpected OutageDue to page errors, canvas was inaccessible to select users during this timeframe.
SCORM LTI IntegrationJuly 17. 2021
7-8 a.m. PT (five minute period in this timeframe)
Scheduled MaintenanceCanvas will be improving security surrounding the SCORM LTI.
WSU Canvas InstanceJuly 15, 2021
1:05-1:30 a.m. PT
Scheduled MaintenanceCanvas will be performing database updates.
WSU Canvas InstanceMay 3, 2021
1-2 a.m. PST
Scheduled MaintenanceCanvas will be updating the back-end database management system to address a bug that could otherwise result in long periods of downtime for Canvas users.
Scorm LTI IntegrationApril 10, 2021
1–2 a.m. PST
LTI MaintenanceCanvas is performing database upgrades to the Scorm LTI causing the integration to be unavailable during this timeframe.
WSU Canvas InstanceApril 3, 2021
12:35-2:38 p.m. PST
Microsoft O365 Authentication IssuesCustomers were reporting issues using Microsoft O365 in their Canvas instance. The Canvas engineering team was able to identify the cause and implemented a fix to alleviate the behavior.
WSU Canvas InstanceMarch 29, 2021
5:43-7:12 a.m. PST
Page Timeout ErrorsUsers may have experienced page timeout errors when navigating Canvas.
WSU Canvas InstanceMarch 25, 2021
6:57-7:30 a.m. PST
Page Errors and Load TimesUsers may have experienced long load times or page errors when accessing Canvas.
WSU Canvas InstanceMarch 3, 2021
1:30-1:59 p.m. PST
Unplanned Canvas OutageUsers were reporting errors when attempting to access Canvas. This outage was resolved by the Canvas team.
WSU Canvas InstanceFebruary 12, 2021Errors When Accessing CanvasA small amount of users experienced slow load time and/or page errors when accessing Canvas. Canvas was able to implement a fix to stop these issues.
PanoptoDecember 19, 2020
6-9 p.m. PT
Scheduled MaintenancePanopto services, recordings, and the Panopto website will be unavailable for system maintenance during this time.
WSU Canvas InstanceDecember 16, 2020500 Errors on Canvas PagesSome customers may have experienced 500 errors when accessing pages inside of Canvas. This error was resolved at 3:13 p.m.
WSU Canvas InstanceNovember 25, 2020Amazon Web Service ErrorsSome users are experiencing a larger amount of error messages when processing requests sent through Amazon Web Services (AWS).
CrowdmarkDecember 6, 2020
6-8 a.m. ET
Scheduled MaintenanceThe Crowdmark team is making improvements to their remote exam and homework workflow. Please be advised that Crowdmark will be unavailable on Sunday December 6, 2020 from 6:00 a.m. to 8:00 a.m. ET for scheduled maintenance.
WSU Canvas InstanceOctober 29, 2020
9:15 a.m.-9:53 a.m. PDT
Gateway ErrorsSome users encountered various issues with integrations in Canvas when a portion of requests failed to be routed by a network gateway within the Amazon Web Services (AWS) infrastructure. Canvas resolved this issue by sending requests over a different gateway.
WSU Canvas InstanceOctober 10, 2020
12 a.m.–6 a.m. PDT
Scorm LTI MaintenanceUsers will be unable to access the Scorm LTI tool for the duration of this maintenance.
WSU Canvas InstanceSeptember 23, 2020Some users may be experiencing intermittent 502 page errors.Some users may be experiencing intermittent 500 Page Errors when accessing Canvas.
WSU Canvas InstanceSeptember 22, 2020Some Users May Be Experiencing Slowness Or 504 ErrorsSome users are experiencing slow load times when accessing Canvas.
Google Apps LTIAugust 29, 2020
10-11 p.m.
Emergency MaintenanceGoogle Apps LTI will be updating the database. No downtime is expected, but you may have slower load times.
WSU Canvas InstanceAugust 26, 2020
12:10–12:30 a.m. PDT
Planned Canvas OutageA mandatory database update from Amazon Web Service is causing this outage.
Google Apps LTIAugust 26, 2020
12-1 p.m.
Emergency MaintenanceGoogle Apps LTI will be updating the database. No downtime is expected, but you may have slower load times.
WSU Canvas InstanceAugust 25, 2020Canvas File Download ErrorsCustomers in the U.S. region have reported seeing 503 errors occasionally when attempting to access or download files from Canvas. Developers are aware of the issue and working to resolve it as quickly as possible. In the meantime, if you encounter the error we have seen that refreshing the page and then attempting to access the file again has resolved the error.
WSU Canvas InstanceAugust 24, 2020
6:45-11:44 a.m. PDT
Canvas SlownessSome users were experiencing slow load times or 504 errors.
WSU Canvas InstanceAugust 17, 2020
7:02-8:27 a.m. PDT
Unplanned Canvas OutageUsers were unable to use the Office LTI application for assignments, collaborations, or any other course content in Canvas. The resources we had in place for this tool were unable to accommodate the number of user requests it was receiving.
WSU Canvas InstanceAugust 13, 2020
12:47-9:18 p.m. PDT
Unplanned Canvas OutageCustomers may have experienced slowness when creating new quiz sessions, and intermittent but self-recovering authorization failed warnings.
WSU Canvas SystemJuly 30, 2020
10:30–11 p.m. PDT
Canvas LTI Maintenance EventCanvas support will be performing maintenance on the Office 365 LTI within the WSU Canvas instance on July 30, beginning at 10:30 p.m. PDT and lasting for 30 minutes.

Users will have access to Canvas during this maintenance. However, those courses which have the Office 365 integration added into Canvas will be unable to access the Office 365 integrations within their course space during this maintenance window. All access will be restored by 11:00 p.m. PDT.
WSU Canvas InstanceJuly 7, 2020
11:40 a.m.-12:20 p.m. PDT
Unplanned Canvas OutageUsers were experiencing "Site cannot be reached" errors when attempting to log into Canvas. Canvas will be researching the cause of this issue.
WSU Canvas InstanceJuly 3. 2020
12-12:30 a.m. PDT
Canvas Maintenance EventCanvas support will be performing a brief maintenance event on the WSU Canvas instance on July 3rd beginning at 12:00 am.

This maintenance event will last for up to 30 minutes and users will not be able to access Canvas for up to 15 minutes while the maintenance event is underway. However, full access and functionality within the WSU Canvas instance will be restored no later than 12:30 am PDT.
New Quizzes Outcomes serviceJune 30, 2020
10-10:30 p.m. PDT
Database maintenanceCanvas support is performing database maintenance on the Outcomes service for New Quizzes on June 30, beginning at 10:00 PM PDT.

The maintenance will last no longer than 30 minutes, so full functionality will be restored by 10:30 pm PDT.

Users will have access to Canvas during this maintenance. However, instructors will be unable to interact with outcomes within New Quizzes for approximately 3-5 minutes at some point during this maintenance process, and should plan work needs accordingly.

Thank you for your patience as the team works to continue the best user experience possible with timely maintenance.

Information Technology Services

Contact

Send General Requests to crimsonservicedesk@wsu.edu