Information Technology Services
Canvas Updates, Planned Maintenance, and Outages Report
To receive notifications on Canvas updates, planned maintenance, and outages, please join the Canvas Updates email list by visiting lists.wsu.edu and selecting the Canvas-Updates option from the dropdown menu.
A history of Canvas updates, planned maintenance, and outages is available below. To review the operational status of Canvas, visit the Canvas status web page.
| System | Date and Time | Type | Notes |
|---|---|---|---|
| WSU Canvas Instance | May 17th, 2023 11:48 a.m. - 5:41 p.m | Unexpected Incident | Users preferred email, SMS, and push notifications were no longer being sent. The backlogged notifications were sent in batches over the following 3 hours. |
| WSU Canvas Instance | May 24th, 2023 1:29 p.m. - 2:01 p.m | Page Errors and Long Load Times | Some users attempting to access Canvas may have received page errors or slow load times. |
| WSU Canvas Instance | April 6th, 2023 1:05 a.m. - 3:05 a.m | Scheduled Outage | Canvas will be performing a brief maintenance to prepare for the upcoming Focal/Pg14 upgrade. Interruption is only expected to last up to five minutes during the event, but the full duration of the maintenance window may be utilized if needed. |
| WSU Canvas Instance | February 23rd, 2023 12:24 p.m. - 12:53 p.m | Page Errors and Long Load Times | Some users were experiencing page errors and long load times when accessing Canvas. This incident has been resolved. |
| WSU Canvas Instance | February 20th, 2023 9:12 a.m. - 9:55 a.m | 500 Errors when accessing SCORM files | A small percentage of users were unable to load SCORM packages in Canvas. This incident has been resolved. |
| WSU Canvas Instance | January 16th, 2023 6:18 p.m. - 6:37 p.m | Unexpected Slowness | Some users were encountering long load times while accessing Canvas. |
| WSU Canvas Instance | November 25, 2022 10:58 a.m. - 5:05 p.m | Unexpected access issues | Some users are experiencing long load times for New Quiz attempts. |
| WSU Canvas Instance | October 28, 2022 12:28 p.m. - 12:34 p.m | Unexpected access issues | Users were receiving errors when trying to access Canvas. |
| WSU Canvas Instance | October 24, 2022 9:39 a.m. - 10:05 a.m. | Unexpected access issues | Some users were receiving errors when trying to access Canvas. |
| WSU Canvas Instance | October 19, 2022 4:54 p.m. - 5:14 p.m. | Unexpected Page Errors | Users were experiencing a "Failed to submit event: ActiveRecord::RangeError: PG::NumericValueOutOfRange: ERROR: integer out of range." error when attempting to upload SCORM files to Canvas. This incident has been resolved. |
| WSU Canvas Instance | September 30, 2022 3:30 p.m. - 4:00 p.m. | Unexpected Page Errors | Some Canvas users may have encountered page errors when working in Canvas. |
| WSU Canvas Instance | September 26, 2022 8:25 a.m. - 8:45 a.m. | Unexpected Slowness | Users were experiencing Slow Load Times and Page Time Outs when accessing Canvas. |
| WSU Canvas Instance | September 21, 2022 11:07 a.m. - 11:36 a.m. | Unexpected Outage | Users were experiencing Slowness and errors when accessing Canvas in the US region. |
| WSU Canvas Instance | September 15, 2022 5:58 a.m. - 6:15 a.m. | Unexpected Outage | Some users were experiencing an error when trying to view files within the Speedgrader application. This issue is resolved. |
| WSU Canvas Instance | September 13, 2022 2:53 p.m. - 3:56 p.m. | Unexpected Outage | Users were receiving an error stating "Service is currently unavailable. Try again later." when accessing files in Canvas Doc Viewer. This issue is resolved. |
| Panopto | June 25, 2022 6:00 p.m. - 9:00 p.m. | Scheduled Outage | The Panopto Cloud will be updated with the latest features and improvements. During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message. |
| WSU Canvas Instance | June 23, 2022 1:05 a.m. - 3:05 a.m. | Scheduled Outage | A brief Canvas maintenance will be performed Thursday June 23rd from 1:05 AM - 3:05 AM PST. The latest updates for Canvas database and libraries will be applied. |
| WSU Canvas Instance | June 3, 2022 10:59 a.m. - 11:29 a.m. | Unplanned Outage | Some Canvas users were receiving page errors when attempting to import or export content. |
| Crowdmark Outage | May 29, 2022 4:00 a.m. - 10:00 a.m. | Scheduled Outage | The Crowdmark grading and assessment system will be unavailable on Sunday, May 29, 2022, from 4:00 am to 10:00 am PST for scheduled maintenance. |
| WSU Canvas Instance | May 16, 2022 6:23 a.m. - 11:03 a.m. | Unplanned Outage | Canvas users may have encountered page errors when accessing various documents in Canvas (for example when viewing submissions in Speedgrader). |
| WSU Canvas Instance | May 13, 2022 7:13 a.m. - 10:32 a.m. | Unplanned Outage | Canvas users may have receiving errors and long load times when previewing submissions in SpeedGrader. |
| WSU Canvas Instance | April 28, 2022 5:49 a.m. - 11:04 a.m. | Unplanned Outage | Users were receiving 502/503 errors when accessing content in Docviewer. |
| WSU Crowdmark Instance | March 6, 2022 4:00 a.m. - 8:00 a.m. | Scheduled Outage | The Crowdmark grading and assessment system will be unavailable on Sunday March 6, 2022, from 4:00 am to 8:00 am PST for scheduled maintenance. |
| WSU Canvas Instance | December 22, 2021 4:25 a.m. - 6:25 a.m. | Outages, slowness, and error messages | Amazon Web Services (AWS) experienced errors that caused Canvas slowness and occasional page errors. |
| WSU Crowdmark Instance | December 30, 2021 5:00 a.m. - 9:00 a.m. | Scheduled Outage | The Crowdmark grading and assessment system will be temporarily unavailable to perform an annual tune-up and upgrading of infrastructure to maintain the security, performance, and stability of the platform. |
| WSU Panopto Instance | January 8, 2022 6:00 p.m. - 10:00 p.m. | Scheduled Outage | The Panopto Cloud will be updated with the latest features and improvements. During the downtime, you will not be able to access videos on Panopto and any attempts to upload from recording clients will result in a "Server unable to connect" message. |
| WSU Canvas Instance | January 6, 2022 12:05 a.m. - 2:05 a.m. | Scheduled Outage | Canvas will be performing a brief maintenance event to apply a database update that fixes several data corruption bugs. |
| WSU Canvas Instance | December 7, 2021 8:06 a.m.-December 8, 2021 2:53 a.m. | Outages, slowness, and error messages | Amazon Web Services (AWS) has experienced some errors that may include slowness with Canvas web pages and potentially occasional errors. AWS has engineers actively working to resolve these errors. |
| WSU Canvas Instance | October 30, 2021 11:00 PM -1:00 AM PDT | Scheduled Outage | Canvas will be performing a maintenance event on 10/30/2021 at 11:00 PM. Users will not be able to access Roll Call Attendance for up to two hours while the event in underway. |
| WSU Canvas Instance | September 16, 2021 6:44-7:34 a.m. PST | Unexpected Outage | Users may have received Status 500 errors when accessing Canvas. |
| WSU Canvas Instance | September 16, 2021 1:05-1:06 a.m. PST | Scheduled Maintenance | Canvas will be unavailable as improved incident detection functionality is installed. |
| New Quizzes | August 23, 2021 8:11-8:33 a.m. PST | Slowness and error messages | Some users may have experienced slowness or errors when accessing New Quizzes in Canvas. |
| WSU Canvas Instance | August 19, 2021 1:00-1:30 a.m. PST | Unexpected Outage/Maintenance | Canvas will be performing maintenance to the Office365 LTI on August 19th, starting at 1:00 AM which is expected to last up to 30 minutes. The LTI will be inaccessible during this maintenance event. |
| Office 365 Integration | August 18, 2021 12:40-1:36 p.m. PST | Unplanned Outage | Some users were experiencing 500 page errors when accessing O365 via Canvas. |
| WSU Canvas Instance | August 10, 2021 1:44-2:39 p.m. PST | Enrollment Unavailable | Users were unable to view their enrollment within Canvas |
| WSU Canvas Instance | August 3, 2021 1:25-2:04 p.m. PST | Unexpected Outage | Due to page errors, canvas was inaccessible to select users during this timeframe. |
| SCORM LTI Integration | July 17. 2021 7-8 a.m. PT (five minute period in this timeframe) | Scheduled Maintenance | Canvas will be improving security surrounding the SCORM LTI. |
| WSU Canvas Instance | July 15, 2021 1:05-1:30 a.m. PT | Scheduled Maintenance | Canvas will be performing database updates. |
| WSU Canvas Instance | May 3, 2021 1-2 a.m. PST | Scheduled Maintenance | Canvas will be updating the back-end database management system to address a bug that could otherwise result in long periods of downtime for Canvas users. |
| Scorm LTI Integration | April 10, 2021 1–2 a.m. PST | LTI Maintenance | Canvas is performing database upgrades to the Scorm LTI causing the integration to be unavailable during this timeframe. |
| WSU Canvas Instance | April 3, 2021 12:35-2:38 p.m. PST | Microsoft O365 Authentication Issues | Customers were reporting issues using Microsoft O365 in their Canvas instance. The Canvas engineering team was able to identify the cause and implemented a fix to alleviate the behavior. |
| WSU Canvas Instance | March 29, 2021 5:43-7:12 a.m. PST | Page Timeout Errors | Users may have experienced page timeout errors when navigating Canvas. |
| WSU Canvas Instance | March 25, 2021 6:57-7:30 a.m. PST | Page Errors and Load Times | Users may have experienced long load times or page errors when accessing Canvas. |
| WSU Canvas Instance | March 3, 2021 1:30-1:59 p.m. PST | Unplanned Canvas Outage | Users were reporting errors when attempting to access Canvas. This outage was resolved by the Canvas team. |
| WSU Canvas Instance | February 12, 2021 | Errors When Accessing Canvas | A small amount of users experienced slow load time and/or page errors when accessing Canvas. Canvas was able to implement a fix to stop these issues. |
| Panopto | December 19, 2020 6-9 p.m. PT | Scheduled Maintenance | Panopto services, recordings, and the Panopto website will be unavailable for system maintenance during this time. |
| WSU Canvas Instance | December 16, 2020 | 500 Errors on Canvas Pages | Some customers may have experienced 500 errors when accessing pages inside of Canvas. This error was resolved at 3:13 p.m. |
| WSU Canvas Instance | November 25, 2020 | Amazon Web Service Errors | Some users are experiencing a larger amount of error messages when processing requests sent through Amazon Web Services (AWS). |
| Crowdmark | December 6, 2020 6-8 a.m. ET | Scheduled Maintenance | The Crowdmark team is making improvements to their remote exam and homework workflow. Please be advised that Crowdmark will be unavailable on Sunday December 6, 2020 from 6:00 a.m. to 8:00 a.m. ET for scheduled maintenance. |
| WSU Canvas Instance | October 29, 2020 9:15 a.m.-9:53 a.m. PDT | Gateway Errors | Some users encountered various issues with integrations in Canvas when a portion of requests failed to be routed by a network gateway within the Amazon Web Services (AWS) infrastructure. Canvas resolved this issue by sending requests over a different gateway. |
| WSU Canvas Instance | October 10, 2020 12 a.m.–6 a.m. PDT | Scorm LTI Maintenance | Users will be unable to access the Scorm LTI tool for the duration of this maintenance. |
| WSU Canvas Instance | September 23, 2020 | Some users may be experiencing intermittent 502 page errors. | Some users may be experiencing intermittent 500 Page Errors when accessing Canvas. |
| WSU Canvas Instance | September 22, 2020 | Some Users May Be Experiencing Slowness Or 504 Errors | Some users are experiencing slow load times when accessing Canvas. |
| Google Apps LTI | August 29, 2020 10-11 p.m. | Emergency Maintenance | Google Apps LTI will be updating the database. No downtime is expected, but you may have slower load times. |
| WSU Canvas Instance | August 26, 2020 12:10–12:30 a.m. PDT | Planned Canvas Outage | A mandatory database update from Amazon Web Service is causing this outage. |
| Google Apps LTI | August 26, 2020 12-1 p.m. | Emergency Maintenance | Google Apps LTI will be updating the database. No downtime is expected, but you may have slower load times. |
| WSU Canvas Instance | August 25, 2020 | Canvas File Download Errors | Customers in the U.S. region have reported seeing 503 errors occasionally when attempting to access or download files from Canvas. Developers are aware of the issue and working to resolve it as quickly as possible. In the meantime, if you encounter the error we have seen that refreshing the page and then attempting to access the file again has resolved the error. |
| WSU Canvas Instance | August 24, 2020 6:45-11:44 a.m. PDT | Canvas Slowness | Some users were experiencing slow load times or 504 errors. |
| WSU Canvas Instance | August 17, 2020 7:02-8:27 a.m. PDT | Unplanned Canvas Outage | Users were unable to use the Office LTI application for assignments, collaborations, or any other course content in Canvas. The resources we had in place for this tool were unable to accommodate the number of user requests it was receiving. |
| WSU Canvas Instance | August 13, 2020 12:47-9:18 p.m. PDT | Unplanned Canvas Outage | Customers may have experienced slowness when creating new quiz sessions, and intermittent but self-recovering authorization failed warnings. |
| WSU Canvas System | July 30, 2020 10:30–11 p.m. PDT | Canvas LTI Maintenance Event | Canvas support will be performing maintenance on the Office 365 LTI within the WSU Canvas instance on July 30, beginning at 10:30 p.m. PDT and lasting for 30 minutes. Users will have access to Canvas during this maintenance. However, those courses which have the Office 365 integration added into Canvas will be unable to access the Office 365 integrations within their course space during this maintenance window. All access will be restored by 11:00 p.m. PDT. |
| WSU Canvas Instance | July 7, 2020 11:40 a.m.-12:20 p.m. PDT | Unplanned Canvas Outage | Users were experiencing "Site cannot be reached" errors when attempting to log into Canvas. Canvas will be researching the cause of this issue. |
| WSU Canvas Instance | July 3. 2020 12-12:30 a.m. PDT | Canvas Maintenance Event | Canvas support will be performing a brief maintenance event on the WSU Canvas instance on July 3rd beginning at 12:00 am. This maintenance event will last for up to 30 minutes and users will not be able to access Canvas for up to 15 minutes while the maintenance event is underway. However, full access and functionality within the WSU Canvas instance will be restored no later than 12:30 am PDT. |
| New Quizzes Outcomes service | June 30, 2020 10-10:30 p.m. PDT | Database maintenance | Canvas support is performing database maintenance on the Outcomes service for New Quizzes on June 30, beginning at 10:00 PM PDT. The maintenance will last no longer than 30 minutes, so full functionality will be restored by 10:30 pm PDT. Users will have access to Canvas during this maintenance. However, instructors will be unable to interact with outcomes within New Quizzes for approximately 3-5 minutes at some point during this maintenance process, and should plan work needs accordingly. Thank you for your patience as the team works to continue the best user experience possible with timely maintenance. |