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Upgrading Tier 1 SCCM

Please see the following Information Technology Services notice:

Date:  03/16/2022
Start time:  8pm
End time:  11:59pm

The following work is being completed:  Upgrading the Tier 1 SCCM service

All affected groups:  Tier 1 SCCM services

All processes affected:  ITS Tier 1 SCCM will be down during the change window, which means Tier 1 server patching and app installs will be offline.

Follow up steps customers need to take:  None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

March 2020 Patches

Please see the following Information Technology Services notice:

Date:  03/10/2022
Start Time: 6 pm
End Time: Midnight

The following work is being completed:  Installation of Windows patches for Tier 1 servers

All affected groups:  Pullman campus/Everett campus

Duration of impact:  Patches have synchronized from Microsoft to SCCM.  ITS will be installing patches on Production servers.

All processes affected:  Windows Server Patching – intermittent outages are expected for systems without redundancy.

Follow up steps customers need to take:  None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Palo Alto upgrades March 14 and 15

Please see the following Information Technology Services (ITS) scheduled maintenance:

Multiple Dates: Monday, March 14 and Tuesday, March 15
Start Times: See schedule below
End Times: See schedule below

The following work is being completed:  ITS is upgrading Palo Alto firewalls on the below schedule:

Monday, March 14 – 8:00PM – 11:00PM

  • Pullman DataCenter
  • Yakima Border

Tuesday, March 15 – 8:00PM – 11:00PM

  • Pullman Border
  • iReach Border

Duration of impact for all locations: Although no service interruptions are expected, the upgrade involves two failovers between the active and passive firewalls, which will cause a one- to two-second delay in traffic each time.

All processes affected: The failovers will cause a one- to two-second delay in traffic each time, possibly affecting very sensitive jobs.

Follow up steps customers need to take: None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

AOI Network Firewall Maintenance March 14-16

Please see the following Information Technology Services (ITS) scheduled maintenance:

Date: Monday, March 14, 2022 – Wednesday, March 16, 2022
Start time: 8:00 AM (each day)
End time: 5:00 PM (each day)

The following work is being completed: ITS is migrating the AOI classroom networks listed below from the MCF firewalls to the Campus Firewalls.

  • AOI_Bryan_v1224
    • 10.250.209.254/24
  • AOI_College_v1225
    • 10.250.210.254/24
  • AOI_Goertzen_v1226
    • 10.250.211.254/24
  • AOI_Holland-Lib_v1227
    • 10.250.212.254/24
  • AOI_Kimbrough_v1228
    • 10.250.213.254/24
  • AOI_Murrow_v1229
    • 10.250.214.254/24
  • AOI_PEB_v1230
    • 10.250.215.254/24
  • AOI_Terrell_v1231
    • 10.250.216.254/24
  • AOI_Thompson_v1232
    • 10.250.217.254/24
  • AOI_Todd_v1233
    • 10.250.218.254/24
  • AOI_Todd-Add_v1234
    • 10.250.219.254/24
  • AOI_Wilson_v1235
    • 10.250.220.254/24
  • AOI_Avery_v1250
    • 10.250.235.254/24
  • AOI_Daggy_v1254
    • 10.250.240.254/24
  • AOI_Heald_v1259
    • 10.250.245.254/24
  • AOI_Smith-Gym_v1260
    • 10.250.246.254/24
  • AOI_Fine-Arts_v1236
    • 10.250.221.254/24
  • AOI_SCUE_v1238
    • 10.250.223.254/24
  • AOI_Lighty_v1255
    • 10.250.241.254/24
  • AOI_Abelson Hall_v1239
    • 10.250.224.254/24
  • AOI_ADBF_v1240
    • 10.250.225.254/24
  • AOI_Bustad_v1241
    • 10.250.226.254/24
  • AOI_Cleveland-Hall_v1242
    • 10.250.227.254/24
  • AOI_Fulmer_v1243
    • 10.250.228.254/24
  • AOI_Webster_v1245
    • 10.250.230.254/24
  • AOI_Wegner_v1246
    • 10.250.231.254/24
  • AOI_Spark_v1253
    • 10.250.239.254/23
  • AOI_Troy_v1256
    • 10.250.242.254/24
  • AOI_Spark-DCB_v1257
    • 10.250.243.254/24
  • AOI_McCoy_v1261
    • 10.250.247.254/24
  • AOI_Carpenter_v1247
    • 10.250.232.254/24
  • AOI_EME_v1248
    • 10.250.233.254/24
  • AOI_Sloan_v1249
    • 10.250.234.254/24
  • AOI_Honors_v1252
    • 10.250.237.254/24

All affected groups: WSU Pullman AOI Classrooms

Duration of impact: An outage of less than 5 minutes is expected for each network.  However, the entire maintenance window is reserved for this maintenance.

Follow up steps customers need to take: None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Firewall maintenance March 9

Please see the following Information Technology Services (ITS) scheduled maintenance:

Date: Wednesday, March 9, 2022
Start time: 2PM
End time: 3PM

The following work is being completed: ITS is migrating a customer vsys network from the MCF firewalls to the Campus Firewalls. The network listed below is being migrated on the schedule below:

  •  VLAN 1206 SBS Plant Growth Chambers (69.166.58.190/26)

All affected groups: WSU Pullman network listed above

Duration of impact: An outage of less than 5 minutes is expected.  However, the entire maintenance window is reserved for this maintenance.

Follow up steps customers need to take: None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

 

March 8 Firewall Maintenance

Please see the following Information Technology Services (ITS) scheduled maintenance:

Date: Tuesday, March 8, 2022Start time: 2 PMEnd time: 4 PM

The following work is being completed: ITS is migrating customer vsys networks from the MCF firewalls to the Campus Firewalls. The networks listed below are being migrated on the schedule below:

  • March 8th – 2PM-4PM (VetMed)
    • GAH2_WADDL_Printers_v854 (10.103.251.1/24)
    • GAH2_ WADDL_LabEquip_v855 (10.103.252.1/24)

All affected groups: WSU Pullman networks listed above

Duration of impact: An outage of less than 5 minutes is expected.  However, the entire maintenance window is reserved for this maintenance.

Follow up steps customers need to take: None

For questions/assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

PCI workstation move on Feb. 22

Please see the following Information Technology Services (ITS) scheduled maintenance:

Date: Tuesday, February 22, 2022
Start time: 8:00 p.m.
End time: 9:00 p.m.

The following work is being completed: ITS is moving the PCI workstation, PCI card reader, and Tier 1 networks from the MCF firewalls to the campus firewalls. The networks listed below are being migrated during this maintenance window:

  • 435         Fd_TIER_1_MGMT_v435
  • 436         Hd_TIER_1_MGMT_v436
  • 434         Id_TIER_1_MGMT_v434
  • 431         Nd_TIER_1_MGMT_v431
  • 525         Fd_PCI_WORK_v525
  • 535         Fd_PCI_CARD_v535
  • 526         Hd_PCI_WORK_v526
  • 536         Hd_PCI_CARD_v536
  • 524         Id_PCI_WORK_v524
  • 534         Id_PCI_CARD_v534
  • 521         Nd_PCI_WORK_v521
  • 531         Nd_PCI_CARD_v531

All affected groups: WSU Pullman PCI and Tier 1 network users

Duration of impact: An outage of less than 5 minutes is expected.  However, the entire maintenance window is reserved for this service.

Follow up steps customers need to take: None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Crowdmark Maintenance Outage March 6

Please see the following scheduled ITS maintenance process.

Dates:  Sunday, March 6, 2022
Start Time:   4:00 AM
End Time:    8:00 AM

The following work is being completed: The Crowdmark grading and assessment system will be unavailable on Sunday March 6, 2022, from 4:00 am to 8:00 am PST for scheduled maintenance.

All affected groups: All users

Duration of impact: Four hours

Follow up steps customers need to take: None

Additional Info: None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

myWSU maintenance outage Feb. 26

Please see the following MyWSU scheduled maintenance:

Start Date: Saturday, Feb. 26
Start Time: 12:30 a.m.
End time: 7:30 a.m.

The following work is being completed: Oracle will apply a critical PeopleSoft update to the myWSU environment. During this maintenance period, myWSU will not be accessible.

All affected groups: myWSU users

All processes affected: myWSU access

Duration of impact: Up to 7 hours total

Follow up steps customers need to take: None.

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/

Mar 1 and 3 Firewall Maintenance

Please see the following Information Technology Services (ITS) scheduled maintenance:

Dates: Tuesday, March 1, 2022 and Thursday, March 3, 2022

Start time/End time: See schedule below

The following work is being completed: ITS is migrating customer vsys networks from the MCF firewalls to the Campus Firewalls. The networks listed below are being migrated on the schedule below:

  • March 1st – 8PM-10PM (Office of Research)
    • VLAN 582 – Research (10.250.191.126/27)
    • VLAN 583 – OR_LBB_Inst_v583 (10.250.191.158/27)
    • VLAN 586 – OR_wkstn_v586 (10.149.25.62/26)
    • VLAN 588 – OR_wkstn_v588 (10.149.25.190/26)
    • VLAN 508 – Dodgen-Research_v508 (10.250.191.94/27)
    • VLAN 509 – Dodgen-Whitcom_v509 (10.250.190.38/29)
    • VLAN 585 – OR_wkstn_v585 (10.149.24.254/24)
    • VLAN 417 – NMRC-WS (10.150.0.126/27)
    • VLAN 587 – OR_wkstn_v587 (10.149.25.126/26)
  • March 3rd – 9AM-10AM (Internal Audit)
    • VLAN 1705 – Internal Audit

All affected groups: WSU Pullman networks listed above

Duration of impact: An outage of less than 5 minutes is expected.  However, the entire maintenance window is reserved for this service.

Follow up steps customers need to take: None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/