ITS Maintenance: Cortex Agent Upgrade

Please see the following Information Technology Services (ITS) maintenance notice.

Date: Wednesday 29, June 2022
Start time:  5:00 p.m.
End time:  5:15 p.m.

The following work is being completed: On 27 June 2022, Palo Alto Published new Cortex endpoint security agent version 7.7.2.

WSU Security Operations Team will upgrade the voluntary test group during today’s maintenance window and work with DCO to develop an upgrade timeline to test and push the new agent version to production.

Duration of impact: Upgrade process takes 5-10 minutes depending on system. No impact expected.

All affected groups: All WSU clients with endpoint security agents installed

All processes affected: None.

Follow-up steps customers need to take: Open Cortex console on host and verify agent version is 7.7.2.

For questions/assistance, contact: If you have questions or concerns, please contact info.security@wsu.edu.