Please see the following Information Technology Services notice:
Date: Tuesday, May 17, 2022
Start time: 8:00 p.m.
End time: 9:00 p.m.
The following work is being completed: ITS will be doing a major upgrade to all of the Palo Alto GlobalProtect VPN clients to introduce new features. The connect/disconnect screen functions the same but with a new look and feel. The settings screen has more features and tools.
Duration of impact: No outage is expected. The maintenance is expected to take between five to fifteen minutes. ITS will be upgrading the GlobalProtect VPN clients on the following firewalls:
- Pullman Border Firewall
- Spokane Border Firewall
- Everett Border Firewall
- Vancouver Border Firewall
- TriCities Border Firewall
- iReach Border Firewall
All affected groups: GlobalProtect VPN Software Clients.
All processes affected: GlobalProtect VPN Software Clients.
Follow-up steps customers need to take: Upgrade the GlobalProtect client if or when prompted. Some users may already be running a higher version than the firewall serves up and thus will not be prompted to upgrade. If users have problems connecting to the VPN after upgrading their client, ITS suggests uninstalling and reinstalling the client, followed by rebooting their computer. The client can be found at https://vpn.wsu.edu.
For questions/assistance, contact:The Crimson Service Desk by phone at (509) 335-4357, email at crimsonservicedesk@wsu.edu, or visit https://its.wsu.edu/csd/