Multi-Campus Palo Alto upgrades Dec 29 and Dec 30

Please see the following Information Technology Services (ITS) scheduled maintenance:

Multiple Dates: Wednesday, December 29 – Thursday, December 30

Start/End Times: See schedule below

The following work is being completed:  ITS is upgrading Palo Alto firewalls for campuses across the state on the below schedule in order to address a security advisory:

Wednesday, December 29 – 4:00AM – 6:00AM

*   Pullman Data Center

Wednesday, December 29 – 11:30AM – 1:30PM

*   Pullman Neill MCF

*   Pullman Sloan MCF

*   Pullman ITB MCF

Wednesday, December 29 – 8:00PM – 11:00PM

*   Spokane Data Center

*   Everett Data Center

Thursday, December 30 – 11:30AM – 1:30PM

*   Pullman FSHN MCF

*   Pullman Holland MCF

  Duration of impact for all locations:

*       Although no service interruptions are expected, the upgrade involves two failovers between the active and passive firewalls, which will cause a one- to two-second delay in traffic each time.

*       Spokane Data Center Firewall – An outage of approximately 5 minutes is experienced for each failover, but the entire maintenance window is reserved for this work.  There will be two failovers as part of this maintenance.

All processes affected: The failovers will cause a one- to two-second delay in traffic each time, possibly affecting very sensitive jobs.

Follow up steps customers need to take: None

For assistance, contact: Crimson Service Desk by phone at (509) 335-4357, or via email crimsonservicedesk@wsu.edu.